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lk2fireone (0) 06-06-19  02:50pm
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MetArt wants to simplify your longin process.

I'm currently a member of 5 different sites in the MetArt network.
There's supposed to be a way of switching between sites with a drop-down menu.

Currently, if I try to switch to a different site, instead of switching, I get a webpage stating:
Update Your Account Details
Three easy steps to simplify your login process.

In the past, when I've updated my login details (by creating a new username and password), I've usually been locked out of the network, until I email customer service and ask for a new username and password.
Which takes a couple of days, sometimes.

So, currently, I can't use the simple drop-down menu to switch sites.

Irritating.
To make things easier, they mess up my account access.
As I get older, I wish they didn't force these changes on me, which make using the sites more difficult.

Also, not only can't I use the dropdown menu to switch sites, but I can't enter the sites directly (using username and password), because I get the same run-around of "Update Your Account Details".

Also, I should add that the update process is faulty:
When I click on the "continue" hot link, nothing happens: I do not advance to the next step in the update process.

So I am locked out of the MetArt sites.
MetArt, you used to be a first-class network.
But there are problems with your network, off and on.
Some of them are created by you.

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

Loki (0) It's beginning to seem that by chasing technical "upgrades" a lot of sites are making their interfaces more and more difficult to use. It's a bad business model to piss off your loyal and repeat customers.
06-06-19  06:24pm

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2

SelenaMetArt (0)
Webmaster
Hi,

I think that we have been in communication to rectify this, but if not, please do let me know.

selena - at - metart.com

I will be glad to help, and my apologies for the issues that you've been having.

06-14-19  12:50pm

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3

lk2fireone (0) REPLY TO #2 - SelenaMetArt :

@Selena,
My login problem was fixed.
Thanks for the help.
I appreciate your fast response, and think that MetArt customer service is one of the best services available.

06-15-19  12:30am

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4

SelenaMetArt (0)
Webmaster
REPLY TO #3 - lk2fireone :

Thank you so much for your kind words! We are always glad to help, and I am sorry that there were issues in the first place.

If you need help in the future, please reach out. :)

06-17-19  02:09pm

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