| Msg # |
User |
Message |
Date |
1
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LKLK (0)
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Send an email to customer service.
State you want an extension of your membership due to server problems.
You paid for access, you should be getting it.
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06-30-19 10:44pm
Reply To Message
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2
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pornenthusiast9 (0)
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REPLY TO #1 - LKLK :
Yeah, I probably should send an email but I think it's pretty clear at this point that they have throttled my account to make nothing work since I cancelled my subscription, and that's pretty disgusting. Still worth a try I suppose.
Will post another reply updating the outcome.
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07-01-19 08:08pm
Reply To Message
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3
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pornenthusiast9 (0)
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REPLY TO #1 - LKLK :
Yeah, I probably should send an email but I think it's pretty clear at this point that they have throttled my account to make nothing work since I cancelled my subscription, and that's pretty disgusting. Still worth a try I suppose.
Will post another reply updating the outcome.
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07-01-19 08:08pm
Reply To Message
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4
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pornenthusiast9 (0)
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REPLY TO #1 - LKLK :
Well I emailed them explaining in detail the problem and got probably the most useless and unhelpful response I've ever seen, and upon trying to respond to their response, it appears I have been blocked from being able to contact them. I'm just putting this site on my ''never again'' list.
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07-02-19 11:11pm
Reply To Message
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5
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LKLK (0)
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REPLY TO #4 - pornenthusiast9 :
Thanks for the update and explanation of how poor customer service is treating its customers.
I'm a current member of the New Sensations network, but based on your experience, I will never rejoin them again.
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07-04-19 02:17am
Reply To Message
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6
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pornenthusiast9 (0)
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REPLY TO #5 - LKLK :
If your experience has been personally good with their site, there's no need to dismiss them on my account, but yeah I've definitely had a terrible experience with them. I'd be interested in knowing how your experience has been with them actually. Thanks mate.
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07-04-19 06:52am
Reply To Message
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7
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LKLK (0)
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REPLY TO #6 - pornenthusiast9 :
I've never had a problem with the network, myself.
I rarely download files from sites. I mainly stream the videos and photosets, to save space on my hard drives, because I've downloaded so much in the past, that I never viewed again.
I cancelled my 1-year membership to the network yesterday.
Cancellation was not as easy as it could have been, because I signed up through their fxbilling.
Using fxbilling, you have to select the hot link for that private billing agent, then enter a couple of login details, then on the next popup page, hit the cancel link, which fails to cancel the membership (the link seems to be dead).
So then I used the live chat link to cancel, which connected me to an agent, and the cancellation was easy.
Except that I did not get a confirming email that my membership will expire at the end of my membership term.
I posted a comment on the New Sensations network about the problem with cancelling a membership.
And that there is no simple way to determine that a membership will expire after the current membership period runs out.
A site or network should have a link that permits you to see what the details of your membership are: next billing date, price of renewal, etc.
But I personally had no problems with using the network to stream the videos and photosets.
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07-04-19 09:29pm
Reply To Message
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8
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pornenthusiast9 (0)
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REPLY TO #7 - LKLK :
I was signed up through fxbilling as well, and that was the only part of my membership that worked decently was the cancellation, ironically. It even showed my subscription status as cancelled after cancelling so it's very odd that you had issues there. I didn't get an email confirming cancellation however, so that could be an issue.
The fact you had no problems with streaming videos etc and I did, but I had no problem with cancelling my membership when you did says it all really.
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07-06-19 04:08am
Reply To Message
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