Welcome GUEST!      CREATE ACCOUNT - Forgot Password?

Create an account to share your experiences and more!

E-MAIL   PASS  

Auto Log-in Future Sessions (on this computer).
  
User Comment A note about the site and any replies from other users.

Visit Blacked Raw

Blacked Raw (0)
Tonto1 (0) 08-27-19  06:13am
No Badges TRUST USER?   YES (0), NO (0)

VXNBILL sucks.

I like this site, but the updates are really slow, so I join & cancel & join again as new content is added. That being said I had to share this since billing issues seems to be the topic:

After clicking the VXNBILL button you're given 3 options; email, chat, or phone. I opted for email; my original email:

"I am requesting that my membership to ‘BlackedRaw’ be cancelled. Other than e-mail, which usually proves fruitless, I see no other means to conveniently do this on the ‘Vxnbill’ homepage other than contacting you via “Live Chat or Telephone”. I personally find this approach to be both unprofessional and duplicitous at best.

To be clear, my issue is not with you personally. As a customer service representative it’s your job, one that is certainly plagued with its own set of difficulties and I get that. My hat’s off to you for your fortitude. But, you must understand that my time is valuable to me, as I am sure yours is to you and I do not appreciate being goaded into wasting another 10 minutes of my day politely enduring the fruitless attempts at selling me some “fantastic deal” in the hopes that I should stay. There are a multitude of reasons that one might cancel ones membership beyond the financial ones. I am imploring you to pass this message along to your superiors in hopes that they might entertain the notion of making this cancellation process a far simpler one in facsimile of those methods already employed by the many other sites of this nature.

Regards,

R.M."

Needless to say, It got no response & I was billed again ($29.95). 30 minutes of 'chat' later with a sorta helpful representative I got a pro-rated 20 bucks back. I will definitely not be supporting any site who employs this outfit.

Boggles my mind how, in this day & age, institutions like VXNBILL insist on acting like an infant while companies such as EPOCH go on to mature swiftly into adulthood.

Thanks for the rant...I'm done now.

Reply To Comment

Comment Replies (1)

 Replies to the user comment above.

Msg # User Message Date

1

 rearadmiral (0) I've had problems with VXNBill too. I had joined three sites over the Christmas break last year and was successful in cancelling them using chat but a few months later I was charged for annual memberships I didn't buy. That got corrected but it happened again twice after that. Good luck with your issue.
 08-27-19  12:56pm

Reply To Message

*Message rows highlighted in light orange are replies to replies.

Home - Sites - Users - Reviews - Comments - Categories - Forum

Contact Us - Announcements - FAQ's - Terms & Rules - Cookies - DMCA - 2257 - Porn Review - Webmasters

Protecting Minors
We are strong supporters of RTA and ICRA, two of the most recognized self labeling organizations. Our site is properly labeled to assist in the protection of minors accessing inappopriate content. For information about filtering tools, check this site.

DISCLAIMER: ALL MODELS APPEARING ON THIS WEBSITE ARE 18 YEARS OR OLDER.

To report child pornography, go directly to ASACP!  We're proud to be a corporate sponsor.
Have concerns or questions about porn addiction?  We recommend this helpful resource.

All Rights Reserved © 2003-2024 PornUsers.com.

Loaded in 0 seconds.