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raimy (0) 06-06-20  10:35am
No Badges TRUST USER?   YES (0), NO (0)

Blocked account

Happy member since 2019/09, I had the surprise yesterday to receive this email:

"We temporarily blocked your account, please contact our support desk for more information.

This has been done automatically by our system for security reasons.

Regards,
Cessi"


My login is disabled and I can not do anything.

I tried to send an email to get explanations, but still no answer.

As I have a reccuring membership, am I still charged ? or billing is locked also ?


Best regards,

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Comment Replies (6)

Replies to the user comment above.

Msg # User Message Date

1

Wraith0711 (0) You most likely won't get a reply until tomorrow. Relax, I would bet your account had an irregular login (meaning you were hacked and had a login from out of state or even out of country) and was blocked because of that.
06-07-20  01:57pm

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2

raimy (0) REPLY TO #1 - Wraith0711 :

Ha...
Damn, if it is the cause, I can put the blame on the VPN. My ISP is using filtering, so I have to use a VPN to get a decent speed.

Thanks.

06-07-20  02:18pm

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3

Wraith0711 (0) REPLY TO #2 - raimy :

I wouldn't blame anything lol, these hackers are out of control. I signed into my hulu a couple months ago and checked the authorized devices and had like 5 devices from hong kong listed. Hulu never alerted me to these highly suspicious logins.
06-07-20  02:33pm

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4

Kody (0) I had the same issue before. Like Wraith said. It was simply people hacking my accounting and using it. You get blocked out because they detect the different locations/IP addresses.

Afterwards, the webmaster gave me a new password and I had access again.

06-08-20  02:02am

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5

Wraith0711 (0) REPLY TO #2 - raimy :

Did you ever regain access to your account?
06-13-20  06:27am

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6

raimy (0) REPLY TO #5 - Wraith0711 :

Account recovered and password changed.

All is ok now :)

Thanks !

06-13-20  07:05am

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*Message rows highlighted in light orange are replies to replies.

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