Comment Replies (2)
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Replies to the user comment above. |
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Wraith0711 (0)
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Probiller are a bunch of god damed crooks! I will never join a site if it uses them again. I joined metrohd.com through them and after 30 days cancelled my membership and received confirmation email. I used a credit card I hardly ever use and forgot about it. Seven months later I discover that they have been charging me for the monthly membership price. I contact customer service and got the same reply as you, absolutely no refunds. I plead with them to read the email through to see whats going on, no dice, the see refund and slam the door closed. I call CS and explained the situation and state that I in fact still have the confirmation email and the tech said to forward it to their CS email so I did. Another tech saw it and blocked the refund. I called back and spoke to the same tech as before, he pulled up the email and issued seven months of refunds. He didn't know what to say when I told him that he's the only honest person working there. He flat out told me that they have a boiler plate policy against any type of refund.
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03-06-21 08:27am
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2
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Wraith0711 (0)
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Plus add the fact that they try to block you from canceling your membership. I did the live chat to cancel my member ship and it took over half an hour!
ME: I would like to cancel my membership to metrohd and the download option (this is very important because even if you cancel your membership these assholes will continue to charge you for downloads for a site your no longer a member of!!!)
THEM: Ok please hold while I pull up your account (Disappears for ten minutes)
THEM: Ok I see your a member of metrohd.com and have the download option. before you cancel can I offer you a discounted monthly rate?
ME: no thank you please cancel both the membership and downloads.
THEM: disapears for another 10 minutes then comes back with multiple site offers
ME: NO THANK YOU! PLEASE JUST CANCEL MY MEMBERSHIP AND DOWNLOAD!!!!
THEM: disappears yet again before stating your membership is canceled
ME: did you cancel the downloads too?
THEM: after 5 minutes they are now too.
They deliberately try to frustrate you into quitting the chat
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03-06-21 08:41am
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