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porndotcomsucks (0) 04-01-09  06:55pm
No Badges TRUST USER?   YES (0), NO (0)

Customer Support is Terrible

Joined site just the other day, login information given did not work, sent emails to all of the email addresses provided (no reponses0) Tried their 24 hours a day 7 days a week customer help online. It's just a voice mail box. (no response from that either). The only thing that worked was the credit card transaction that withdrew my money. It's hard to image a company can operate like this and get away with it. Hope you have better luck with them then I did.

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Comment Replies (4)

Replies to the user comment above.

Msg # User Message Date

1

exotics4me (0) "login information given did not work"

Why would they give you login information? Anyone can go to the site and see that you pick your username and password, before signing up.

04-01-09  08:36pm

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2

Netsirk (0)
Webmaster
hi porndotcomsucks,

I work for PORN.COM and I can help.

I'm sorry you're having a problem. Customer service is important to us and I can assist you.

Please email me with your email address, your PORN.COM login and the dates/times you sent your emails (copies would be good). We will sort you out.

Kris.

04-03-09  02:49pm

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3

jerryp30 (0) REPLY TO #2 - Netsirk :

I joined three days agoand received two emails verifying,with code ,etc.I have relied to emails sent to me and have tried to call them with no replies.I have tried to cancel and it shows I am not a member.
jeroldp@dobsonteleco.com
jerryp30

04-11-09  08:26am

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4

Netsirk (0)
Webmaster
REPLY TO #3 - jerryp30 :

Hi Jerryp30,

I'm sorry for taking so long to get back to you. Somehow I didn't see this reply till now.

I had a customer service rep check your account for you. It was successfully canceled and they did reply to you. It's likely that your spam filter caught the message.

Your account is still active until May 11th.

Happy surfing!

Kris

PS: If anyone has account issues our customer service dept will respond to you, just check your spam. And if I can help please email me direct so we don't clog up pornusers. kris(at)porn.com

04-24-09  03:12pm

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