| Type |
Site |
Feedback / Review |
Date |
Reply
1
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Lethal Hardcore
(0)
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Reply of
SFguy's Comment
Hi SFGuy,
This is definitely not policy and is out of the ordinary.
Please message me the email address you signed up with so I can look into this (and make sure you get your refund).
Is it possible that someone else (in your house) has your credit card number? We get a large number of calls each week from people who didn't realize a friend/sibling/spouse had used their card.
Send me your email and we'll get it fixed up for you.
Kris
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09-02-13 06:52am
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Reply
2
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Porn.com
(0)
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Reply of
yadayada321's Comment
I looked into this and there was an issue with one of the servers delivering the streaming porn goodness. It's been fixed and measures taken to ensure the same problem can't happen again.
Sorry anyone for the inconvenience, email me if you are a member and saw these errors and this bothered you.
Kris.
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03-22-10 01:52pm
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Reply
3
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Porn.com
(0)
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Reply of
yadayada321's Review
Hi yadayada321,
thanks for the review!
A few of your points are actually straight-up errors and I'd love to know where you saw them. Error messages, incorrect video sizes, incorrect video format etc... are all things we can easily fix if we know where they happened. Shoot me an email at kris@porn.com if you experience this again and I'll get our guys to fix it up.
Cheers,
Kris.
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03-22-10 12:42pm
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Reply
4
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Porn.com
(0)
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Reply of
yadayada321's Comment
Hi yadayada321,
I'm sorry you're having trouble viewing videos. Can you send me an email to kris@porn.com ?
I am not seeing any errors on the videos. Please send me a link to one that errors for you and your userid so I can test it over here.
If something is wrong you can be sure we'll fix it right away.
Kris.
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03-22-10 12:13pm
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Reply
5
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Porn.com
(0)
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Reply of
dracken's Reply
Hey I'm glad I could be of use!
We take our customer support very seriously. In late August we brought all our customer support in-house to give our members the attention they deserve. No member is ever ignored.
Enjoy!
Kris.
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11-10-09 02:12pm
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Reply
6
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Porn.com
(0)
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Reply of
rome476's Reply
That's weird, I haven't been getting updates lately!
There was an issue that day with the DVD quality downloads but we fixed it up quick and it's rock-and-roll as usual now.
Sorry for the inconvenience! (and the slow response)
Kris.
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11-02-09 12:23pm
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Reply
7
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Porn.com
(0)
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Reply of
Belthazar's Reply
Hi Belthazar,
We've one-upped the old AVI files and replaced them with HQ WMV files. They're excellent quality and look great on a big screen or a TV.
Happy Surfing,
Kris
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09-23-09 10:06am
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Reply
8
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Porn.com
(0)
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Reply of
bamboostate's Comment
Hi bamboostate,
welcome to pornusers!
Thanks for the heads up on the screencaps. I have noticed that some of them were in need of attention in the last few days and they are being re-added. We also had a few users report them to us (one of them must have been you!) and they will get fixed. I will get out my matches and light a fire under the tech guys.
This is definitely not an adult site where the members are ignored ;-)
Kris
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07-25-09 01:45pm
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Reply
9
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Porn.com
(0)
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Reply of
james4096's Reply
Hi james4096,
Thanks for your post. And yes, customer service is an area that we're really focusing on this year and we hope to set the bar high for our competitors before the year is out.
I have no intention of picking apart your post. I appreciate that you've taken the time to post a well-thought-out opinion. What you're saying makes complete sense and you're entitled to your point of view.
The other sites you mention are great sites but we all do things a little bit differently. I hope that surfers don't think we're trying to be shady as like I said before - it's certainly not our intent. The best thing about pornusers is that you can read other people's experiences with a site before buying (and you get great discounts!) and make an informed decision.
Thanks again for posting,
Kris.
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07-25-09 01:00pm
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Reply
10
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Mega Site Pass
(0)
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Reply of
OneMan's Reply
Hi OneMan,
Again - very sorry that you were disappointed by the temporary files and lack of responses. We are not disputing your review at all.
All that we ask is that people give honest reviews and post their experiences. It helps other users find/avoid sites and prompts webmasters to improve.
I just wanted to clarify that the files you don't like (I don't like them either) are in fact temporary and you caught us at a bad time. With our pants down maybe a little ;-)
Also someone should have replied to your emails. It looks like they went to our customer service provider, I'll follow up with them. There's no excuse for that and it's one of the reasons I publish my email on pornusers - as a backup. We don't want people to ever end up left out in the cold.
I do want to make sure that we have this clear about your downloadporn.com upgrade - it did not work properly. We were not attempting to deceive you in any way.
The upgrade was to grant you full download access like the text said. It's obvious now that this didn't happen the way it was supposed to. We would never charge anyone to upgrade from "streaming only" to "streaming only", that's as absurd as it sounds. You were supposed to get full-download access. Please email me, I'd like to at the very least fix your access.
Sorry your experience left you frustrated.
Kris.
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07-23-09 09:09pm
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Reply
11
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Porn.com
(0)
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Reply of
atrapat's Reply
Hi atrapat,
I'm sorry! I didn't mean to ignore you! I sometimes miss posts because I think I already replied, please don't take it personally. My brain is just a little quirky somedays ;-)
I've never seen it where someone signs up to two of our sites before. I made a quick call to our biller and they told me they'd stop you if you tried to sign up twice.
I'll watch out for that double-effect tho. We wouldn't want anyone to fall into that.
Thanks for your feedback!
Kris.
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07-23-09 12:29pm
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Reply
12
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Porn.com
(0)
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Reply of
james4096's Comment
Hi james4096,
The intent behind displaying overlapping porn content on different site layouts is to satisfy differing porn users' tastes. It is never our intent to trick anyone into signing up to our sites. Unhappy customers cost us money when they cancel and poor reviews cost us new sales. It's in our best interest to make you happy!
We gear different sites towards different types of users. The examples you gave are good ones and we have long-time customers on all three. All three of those sites have different navigational structures, different layout and different video players. Some members of PORN.com would hate surfing porn on Downloadpass.com and members of Downloadpass.com might hate PORN.com
We invite people to check out all of our sites and pick the one that suits you the best - that's what's so great about PORNUSERS.com
We hope that you like one of our sites / designs and become a customer but we have it posted on the wall in the office...
"Different Strokes for Different Folks...."
Happy surfing,
Kris
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07-23-09 12:19pm
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Reply
13
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Mega Site Pass
(0)
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Reply of
OneMan's Review
Hi OneMan,
I'm sorry that you had a poor experience on our site. Please email me kris@porn.com so I can help you.
I want to address a few of the issues you brought up in your review - the HD videos, emailing the owner, and the Upgrade.
We're in the process of upgrading our high-def videos, and unfortunately that means that some H264 encoded MP4 files are being used in place of the HD files while they're being processed. These files are not distorted - try using Quicktime or VLC player and they will work fine. The sites we have listed as "HD" or "Bonus", "Exclusive" etc... will be re-encoded first so if you're a member watch for those this weekend/next-week.
I'm not sure who you emailed but please email me directly and let me know how I can help. It sounds like there was a problem with your upgrade - it should have allowed you to download, and I can check/fix your login if you let me.
I'm sorry that the upgrade offer confused you on Megasitepass.com, we certainly were not attempting to trick you.
The membership you originally purchased did not include downloading full videos.
From your comment it sounds like you went to the DVD page, which displays an offer in large letters "FULL DVD ACCESS IS YOURS FOR JUST $X.XX PER MONTH", there are some details about what access is granted and below there is a large button that says "CLICK HERE FOR FULL DVD ACCESS"
When a customer clicks for "FULL DVD ACCESS" they are accepting our offer of enhanced access for an additional cost.
From your comment you didn't receive download access which is unfortunate and I can imagine quite frustrating!
Again, please email me kris@porn.com and I will do what I can to help.
Cheers,
Kris.
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07-23-09 12:11pm
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Reply
14
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Mega Site Pass
(0)
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Reply of
OneMan's Comment
Hi OneMan,
I'm sorry that the upgrade offer confused you on Megasitepass.com, we certainly were not attempting to trick you.
The membership you originally purchased did not include downloading full videos.
From your comment it sounds like you went to the DVD page, which displays an offer in large letters "FULL DVD ACCESS IS YOURS FOR JUST $X.XX PER MONTH", there are some details about what access is granted and below there is a large button that says "CLICK HERE FOR FULL DVD ACCESS"
When a customer clicks for "FULL DVD ACCESS" they are accepting our offer of enhanced access for an additional cost.
From your comment you didn't receive download access which is unfortunate and I can imagine quite frustrating!
You are clearly unhappy with the result of this so please email me and I can try and help you out - kris@porn.com
Kris.
PS: I'll post this on the review you left as well.
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07-23-09 12:03pm
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Reply
15
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Porn.com
(0)
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Reply of
Belthazar's Comment
Hi Balthazar,
The DIVX movies have been a point of bad communication on our part.
The AVI files will be back soon. We have been upgrading that server and it should be back online in about a week.
The MP4 files are only temporary. Some people love them, and some people hate them. It won't be much longer.
Sorry for the confusion - they will be back!!
Kris.
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07-14-09 06:14am
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Reply
16
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Porn.com
(0)
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Reply of
jbgild's Reply
jbgild,
Some users have had connection issues, and sometimes it's an issue with us. Whenever it really is an issue with us, that we can resolve - we do.
You said earlier that you experienced your normal 2.800kb/sec speeds by using the download manager on our site.
You also said when you didn't use the DL manager, you got 1-2-300kb/sec on our site.
This tells me that your connection to our website is not the problem. Your software is. Something in your browser/firewall/dl-manager/registry.... is causing this problem and that's beyond my ability to help.
Again I'm really sorry that I can't fix this for you. I'm on here to help and it's disappointing for me when there's nothing further I can do but in this case I'm stuck.
Kris.
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07-09-09 08:47am
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Reply
17
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Porn.com
(0)
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Reply of
jbgild's Reply
Hi jbgild,
I'm sorry I didn't get back to you before you became frustrated again. Please keep in mind you and I are on a 7 hour time difference.... I have responded to your emails and whenever you post on pornusers, I receive an email alert - so I reply. Your posts on pornusers are meant to elicit a reply from me.
We have not blocked the download manager. This is a problem with your computer. See my experience with it at the end.
And yes, there was a slowdown due to the funeral. Yes, it is over with now. Your posts of different speed results with the download manager versus normal downloads indicate an issue with your connection, not the website.
While we don't support Download Managers (tho I seem have done it here), here is what I found out for you. I would have replied to you today anyway.
I spoke with our programmers and they assured me that it "should work", and that the proper filenames would likely populate in a download manager program.
So I did a test using the Firefox addon called "DownloadThemAll!" and the "Freedownloadmanager.org" (FDM) application.
Same as you - I am using Firefox 3.5 on Vista. The only addons I was running in Firefox was the DownloadThemAll! so that nothing would conflict. I went to our latest exclusive scene with Bobbi Bliss to test.
- I set Firefox's preferences for filetypes to "Ask me what to do" for MP4 and WMV files & restarted firefox.
- I left-clicked on a download link. The FDM program popped up, I accepted the default options (automatic filename checked) and hit OK. I repeated this for the other 2 downloads.
- I left-clicked on a download link, bypassed the FDM screen and used DownloadThemAll!, hit "Start" and repeated for the other 2.
My results? The filenames populated properly for me in both programs. My download speeds were the same no matter how I did it. My downloads did not stop part-way.
I'm sorry that I couldn't give you a solution jbgild but the problem is your program or your ISP or both. I will email the screenshots I took so you can see I tested this honestly and compare with your results.
I hope this helps you and anyone else left wondering by the other posts.
Cheers,
Kris
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07-09-09 07:42am
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Reply
18
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Porn.com
(0)
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Reply of
jbgild's Reply
We all just realized something over here that is likely causing today's slowdowns:
Michael Jackson's Funeral
Everyone I know has their Facebook status saying "Watching the funeral on CNN"
Millions of people streaming video like that is likely to slow everyone down temporarily.
Give it a bit of time and all will be back to normal :-)
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07-07-09 10:53am
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Reply
19
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Porn.com
(0)
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Reply of
jbgild's Reply
Hi jbgild,
We had a issue last night that was resolved early this morning EST. All should be fine now, I've been onsite the last few hours and it works great. Email me or hit the "report a problem" link on the video page to report a specific error.
Although we don't officially support download managers, I am happy to look at your free program and see if I can help.
I received your email last night about 10pm and I have been testing the program you sent me this morning to try and see if I could help you sort out why that program is not naming the files correctly. I know it can be frustrating but I normally need more than 12 hours to sleep, get to work, learn a new program and try and help :-)
I'm sorry that you're having an issue this issue. I'll still email you back when I've checked all the settings in the program you're using and talked with my tech guys to try and help.
Kris.
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07-07-09 09:24am
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Reply
20
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Porn.com
(0)
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Reply of
jbgild's Reply
Hi jbgild,
Shoot me an email with what OS/browser you're using and maybe I can help. I'd like to test your download manager too, send me the link if you can. kris@porn.com
Sometimes in Firefox it can screw up depending on your settings. Tho if you have your browser set to automatically download the filetypes (tools > options > applications in ff3.5) it will give you the correct filename everytime and save you some clicking.
In IE8 it should work just fine.
Anyone who's having this issue please email me or support with your browser (help > about) type and version. We will do our best to fix you up.
Happy surfing!
Kris.
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07-06-09 11:39am
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Reply
21
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Porn.com
(0)
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Reply of
jbgild's Comment
Hi jbqild,
Thanks for the comment. We're glad that you were able to get such fast speeds on PORN.com!!
I'm not sure why you would experience a difference when using a Download Manager but I'm sure once you sort out how to use it, you'll be able to download all the videos you want (at hyper-fast speeds by the sounds of it.)
You might be able to play the files you downloaded by simply adding the file extension ".wmv" or ".mp4" to the filename.
Good luck
Kris
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07-06-09 06:47am
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Reply
22
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Porn.com
(0)
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Reply of
NesT's Comment
Hi NesT,
I see this is your first ever post on pornusers - welcome!
Could you expand on what it is you don't like about the search engine? Or what type of connection you have & where you're located?
Most of our users don't have a problem with speeds, depending on your ISP and location it's possible you could have a slow link to our servers, and that's unfortunate.
There is no person posting on this website that has a vested interest in PORN.COM or any of our sites. Just because someone else got a faster speed that you doesn't make them a liar, any more than your claim of a slow speed suggests you might have an interest in our competition.
If you're still a member I urge you to contact customer support or me and we'll try and assist you.
Happy Surfing,
Kris.
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05-15-09 07:28am
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Reply
23
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Porn.com
(0)
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Reply of
jerryp30's Reply
Hi Jerryp30,
I'm sorry for taking so long to get back to you. Somehow I didn't see this reply till now.
I had a customer service rep check your account for you. It was successfully canceled and they did reply to you. It's likely that your spam filter caught the message.
Your account is still active until May 11th.
Happy surfing!
Kris
PS: If anyone has account issues our customer service dept will respond to you, just check your spam. And if I can help please email me direct so we don't clog up pornusers. kris(at)porn.com
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04-24-09 03:12pm
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Reply
24
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Porn.com
(0)
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Reply of
Drooler's Reply
UPDATE: thanks to the help of another pornuser (messmer) we were able to make some tweaks and resolve the speed issue for users that were having trouble.
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04-24-09 01:05pm
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Reply
25
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Download Pass
(0)
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Reply of
messmer's Reply
Hi Messmer,
thanks so much for your very detailed emails earlier this week.
To everyone:
It's very difficult for us to diagnose speed issues with users. Typically someone will login to pornusers and complain about speed, or email me and then never reply again. This doesn't help us figure out what the problem might be, or if there really is a problem. Usually (don't hit me) it's an ISP or routing issue. We try and get in contact with everyone who posts issues and resolve them - we're in the business of happy!
This week Messmer took some time out and tested download speeds for us and provided valuable and specific feedback. You should know he also refused gratuities from me as well so that he can remain objective. You guys are lucky to have him looking out for you.
The result of the testing has been a small network tweak and a big change in download speeds that everyone will benefit from. I invite you to try it out. We're also in the process of a larger upgrade that we hope will boost speeds even further for downloads and streaming.
Have a great weekend everyone and happy surfing,
Kris.
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04-24-09 01:01pm
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