| Type |
Site |
Feedback / Review |
Date |
Reply
26
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Porn.com
(0)
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Reply of
dollaBILL's Comment
Hi dollaBILL,
we're sorry that you didn't experience fast download speeds at PORN.COM, I know it can be frustrating when you want to download and it takes forever.
It's not true that everyone will experience frustration on PORN.COM - Most members of our site experience very fast download speeds and enjoy the PORN.COM network of sites.
Download speeds are individual. Everyone who downloads on the internet has different experiences with different sites depending on where they are located and how your isp routes to the servers. Unfortunately in your case these factors did not work out for you.
If we could control all the ISP's of the world and ensure they made downloading porn fast for everyone - believe me - we'd do it.
We're sorry you had a bad experience. Enjoy surfing other sites and we hope that you find the download speeds you're looking for.
Cheers
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04-21-09 07:30am
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Reply
27
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Download Pass
(0)
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Reply of
spacenick's Comment
Hi spacenick,
We're sorry that you had issues with your download speeds at Downloadpass.com but I can assure you that none of our sites restrict user download speeds in any way.
Did you contact customer support? If you're still a member please let me know your login ID, you can email me through my profile here.
As messmer said, most members can download well over 1mb/s from our sites. Fast download speeds are the norm. Porn users demand fast downloads and our guys work hard to ensure you guys get it. You are free to download Downloadpass.com's videos (as a member) as fast as your connection allows.
I have asked our tech guys to tell me what our url timeout is so I can answer properly to that. I'll get back to you all as soon as they reply.
Kris
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04-09-09 08:22pm
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Reply
28
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Porn.com
(0)
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Reply of
porndotcomsucks's Comment
hi porndotcomsucks,
I work for PORN.COM and I can help.
I'm sorry you're having a problem. Customer service is important to us and I can assist you.
Please email me with your email address, your PORN.COM login and the dates/times you sent your emails (copies would be good). We will sort you out.
Kris.
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04-03-09 02:49pm
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Reply
29
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N/A
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Reply of
atrapat's Reply
Hi atrapat,
thank you for your feedback! We appreciate you taking the time to browse through the new features and test them out. The guys worked hard to get this built!
I have taken your comments directly to the project team. They'll take a look and I'll update you on any further improvements.
Email me anytime if you see opportunities for us to improve.
Thanks again,
Kris.
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03-17-09 11:39am
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Reply
30
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Download Pass
(0)
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Reply of
proud pervert's Comment
Hi proud pervert,
We're sorry that you were not happy with the access you received. I have looked through the ads on tbp, pornusers, or downloadpass but could not find a reference to an "all access trial".
We are definitely not attempting to trick our users. Porn users are a smart bunch! The trials are designed as "trials" only so you can test out the site. Full-access is granted to full subscribers to the site. When your 3day trial is over you receive full-access as your membership becomes a full subscription. The trial is a slice of the pizza, not the pizza :-)
The monthly subscription price we offer through tbp and pu is an excellent value! Take advantage!
We can all agree that streaming is a highly individual experience. Unfortunately you may have experienced issues with your isp, connection or software. If anyone has issues with streaming on our sites we encourage you to contact our customer support for troubleshooting and help.
stay proud,
Kris
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03-16-09 11:36am
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Reply
31
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Porn.com
(0)
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Reply of
runefist's Comment
Hi runefist,
sorry that you ran into trouble. It's rare that an actress' picture doesn't match her name. Email me with any mistakes like that and we will fix it up.
At last count there are 17,333 pornstars in our database. We like to think there is something for everyone, but everyone doesn't like everything. Hopefully the remaining 45% (7,800 women) will work for you.
Imagine the guy who only likes 300lb one-eyed black women who wear glasses. Now THAT is a tough customer! :-)
Happy surfing!
Kris.
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03-05-09 10:25am
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Reply
32
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Download Pass
(0)
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Reply of
messmer's Reply
We definitely take customer feedback seriously for all the sites in our network.
They sent me the final proof of the replacement video error screen today. I hope you never see it on our videos but it is going to be very effective. And funny! I'll post a pic and link on the PORN.com blog once it's live.
Happy surfing.
Kris.
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02-04-09 04:20pm
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Reply
33
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Download Pass
(0)
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Reply of
messmer's Reply
Thanks for saving me time checking that! :-)
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02-04-09 12:10pm
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Reply
34
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Download Pass
(0)
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Reply of
TrashMan's Reply
Hey TrashMan,
I never noticed that before! I'll forward your comment onto the right people. We're re-encoding a lot of video lately to increase streaming speed/quality and download quality. I'll let the guys know.
To your size questions - most vids are available for download in HD 2048k DivX, 1024 WMV's and 500k MP4's now. Something for everyone!
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02-04-09 12:09pm
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Reply
35
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Download Pass
(0)
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Reply of
messmer's Review
Thanks for the review messmer,
We really appreciate it when someone takes the time to review our sites. Especially when they've also spent some real time on the site like you have here. I'd like to reply to a few of your points and see if I can help.
Scene link errors happen and we do everything we can to stop them. It's frustrating when you end up in the wrong place. We regret that you encountered these. You can send me an email with some of them if you remember. For next time there is a link just below the download buttons "Having problems with this video? Report the Problem Here", that email goes straight to our Technical Team's inbox where they will fix the problem.
Session Expired errors are actually not what they appear to be. When there is an error with a video it displays a message that says "Session Expired, please reload your browser..." but your logged-in session has not expired, the error message is incorrect. The error is usually in the encoding process and sometimes the user's flash player. We were alerted to this problem just a week ago by a review on this board and the video guy should have a new (accurate, and cool) error message up in the next few days. Sorry for the confusion.
Search filtering is in the works! We have tested our filtering tools on another of our site. It works by filtering search results by category (cumshot,teen etc..) and then by keywords like "police officer" or "glasses". It's pretty sweet and I'll keep you all posted when it's added to downloadpass.com
Sign-in has some extra steps designed to stop password bots. It's a balance between convenience and security. It's come up before in reviews so I'll bring it up with the team this week.
We try and make our cancellation process as simple as the sign-up process. I'm glad that you didn't have any troubles.
Thanks again for the feedback!
Kris
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02-04-09 11:54am
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Reply
36
|
Bang My Step Mom
(0)
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Reply of
mr smut's Comment
Hi there,
I can confirm the site is still active. Our last update was in December with more planned in the future.
It might be useful to know that this site is available as a Bonus Network Site for members of Porn.com along with 38 others all with some pretty amazing Exclusive content.
Hope that helps.
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01-26-09 09:05am
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Reply
37
|
Ebony Auditions
(0)
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Reply of
pornagain's Comment
Hi pornagain,
sorry that you didn't enjoy your time at Ebony Auditions. I'm surprised you didn't find anything to your liking. I just double-checked the material this site comes with. As of today there are:
23,408 Videos
3,979 DVDs
5,129,069 Pictures
130 Bonus Sites
Again, sorry that you didn't enjoy your membership. Others should note elonlybuster's review and the massive amount of material offered for the price when considering this site.
Cheers!
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01-26-09 08:59am
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Reply
38
|
Pornstar Tryouts
(0)
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Reply of
Tree Rodent's Reply
It's unfortunately that we were experiencing some server issues the week you joined up. This is the likely cause of the player issues you experienced.
I received your emails and I'll follow up with customer service provider.
Porn that's "too good to be true" is what we live for.
Expect an email from me.
Cheers.
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01-26-09 08:45am
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Reply
39
|
Pornstar Tryouts
(0)
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Reply of
Tree Rodent's Reply
We appreciate people taking the time to review our sites, so we definitely read everything here. We take feedback seriously, it's the best way for us to bring the porn user community what they want!
Ebony Auditions is a great site, check out DownloadPass and Porn.com as well if you're looking to maximize your porn/dollar. Porn.com has a lot of exclusive content as well that our users enjoy.
Thanks again for your feedback,
Cheers.
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01-26-09 08:22am
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Reply
40
|
Pornstar Tryouts
(0)
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Reply of
Tree Rodent's Review
Thanks for your review, we're glad you enjoyed the site!
Please email me about your customer service issue. If you send me the userid you created and the dates I will follow-up with customer service and figure out what happened.
We don't like to leave anyone hanging.
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01-26-09 07:57am
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Reply
41
|
Porn.com
(0)
|
Reply of
NMC2008's Reply
Thanks for giving us another chance.
We recently made changes to the filtering and search tools last week. They'll give you 2 extra dimensions (niche and keyword detail) to search through the back-catalog of movies.
I'll pass along your suggestion to the team. In the meantime anyone with issues can email or customer support team or me directly.
Cheers
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01-26-09 07:30am
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Reply
42
|
Download Pass
(0)
|
Reply of
vavoyeur's Comment
Hi there Vavoyeur,
sorry for the delay in getting to your comment, it's been a crazy season!!
What you're experiencing is an error with the specific videos you're watching. That error doesn't mean that your session has timed out but rather that the video or your system is experiencing an error.
(We're having the error message changed to something more useful right now actually.)
If you hit the "Broken" button underneath the video player you can report a broken video or error anytime.
I hope that helps!
Cheers
|
01-22-09 02:33pm
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Reply
43
|
Porn.com
(0)
|
Reply of
NMC2008's Review
Hi,
thanks for your review! We work hard to bring you the most and the best porn we possibly can - it's our lives!
From your review I can see you had three main problems so I'll address them individually. I had a talk with our tech and content guys and here is what I got:
1) Slow download speeds are something that every site struggles with. I'm not going to say that it's just your connection but as you know speed is influenced by many factors. I can tell you that over the Christmas season we moved a lot of our content to new servers that should provide significantly faster download speeds.
Adding to this we are in the process of optimizing our bitrate for the streaming videos as well, so everything should be faster on the site going forward.
As for not finishing downloads this is either your software or connection. I surf and download from Porn.com constantly (ask anyone!) and I never experience this.
2) Session Expired errors I have found out are not actually "Session Expired" errors. Right now when a Video link is broken it will display "Session Expired" on the page, this is not actually your session expiring. I'm having this fixed over the next few days.
3) DVD Updates were changed a few weeks ago to allow full-access to all scenes as soon as the DVD is released so this isn't an issue anymore.
I hope that helps clear those issues up. We do listen and monitor these boards because we care! Email us anytime with concerns or compliments.
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01-22-09 11:52am
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Reply
44
|
Sex For Grades
(0)
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Reply of
troglodite's Comment
Hi Troglodite,
We're very sorry about this miscommunication. Those specific sites are not normally included and how they got onto the tour page for Sexforgrades we're not sure. The page should automatically show some of the available bonus sites but it is not working properly. We have removed them until this is fixed.
The last thing we would ever do is intentionally lie to our customers.
If something like this does happen please be sure to either contact me, or our support team and we will take care of you.
Membership to Sexforgrades does currently include over 100 bonus sites including 11 great Teen sites:
Little Naughty Nymphos
Dirty Teachers Pet
Bust That Cherry
Banged Babysitters
I Am Eighteen (newly added)
Sex Toy Teens
New Solos
Teenage Whores
Couple Fucks Teen
Desperate Teens
Thanks for the feedback.
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10-24-08 06:43am
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Reply
45
|
Porn.com
(0)
|
Reply of
exotics4me's Comment
Thanks for your comments, we have been working hard over the last few months to eliminate broken links caused a move to a new streaming format.
We are working on making picture downloading easier but our focus has been on what's more popular - the videos.
Our preview strategy has been to allow you to navigate and view the site as if you already have a membership. This lets you really see what you're going to get before you buy.
Keep the feedback coming, it's how we get better!
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08-13-08 06:45am
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