Comment Replies (3)
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Replies to the user comment above. |
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1
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nygiants03 (0)
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I was a member a few months ago and if I remember correctly there was a place to cancel, if not it's easy enough to go to the credit card biller such as ccbill and cancel without hassle.
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08-01-07 09:38am
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2
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Karup (0)
Webmaster
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Hi WeeWillyWinky,
I apologize for you having trouble cancelling your membership, but I assure you that it was an isolated incident. We've always gone to great lengths to make it easy for people to cancel when they're ready. Just for reference, I'd like to go over some of those extra steps we take...
1) On our credit card signup form, there are actually 2 links to our online cancellation form. The first one is at the top of the page and reads -
"You will be discreetly billed as "EENT, Inc."
All memberships automatically renew unless cancelled. Cancel your membership at anytime by simply using our online cancellation form."
The 2nd one is at the bottom of the page and reads -
"Cancel your membership at anytime by simply filling out our online cancellation form".
2) Upon being approved for a membership after signing up, an e-mail confirmation is sent that includes your login info, the url to login, etc... Included in that e-mail is a cancellation link, which reads - "*FOR MEMBERSHIP CANCELLATION: http://www3.karupsha.com/cgi/cancel.cgi"
3) Our login page, which is here - http://www3.karupsha.com/login.php
has 4 links on it. The main link being the link to our members area. Below that are 3 links, which are - "JOIN NOW", "SUPPORT CENTER", CANCEL". The "Cancel" link takes you right to our cancellation page.
4) And as a last resort, which should never be needed unless preferred, our toll free 800# shows up on your credit card or checking account statement. Some members prefer to cancel their memberships over the phone so they can talk to a person live.
There's all of those, plus of course our e-mail address is all over the website, which members can drop a line to request cancellation. Again, some members prefer to do this instead of using an online form so they can get an actual confirmation from a real person.
Once again, I apologize if you had trouble and hopefully it won't happen again if you're ever a member of any of our sites.
Regards,
Jeff / EENT, Inc.
KarupsPC - KarupsHA - KarupsOW
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08-01-07 02:29pm
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3
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WeeWillyWinky (0)
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REPLY TO #2 - Karup :
Thanks for the response. As I mentioned, I loved the site when I was a member, and I see it's only gotten better in the few years since. I will probably be subscribing again very shortly!
Thanks again.
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08-01-07 08:43pm
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