In the example you provided, if any/all of the sets/movies/links that are in the queue have already been generated, then yes, they will indeed fail to even begin because your first download took 12 minutes (2 minutes longer than it takes links to expire).
Does your download manager require that you provide links of all of the sets/movies that you want to download prior to running it? Or can it be set to open URLs on its own after a movie completes downloading? If so, that seems like it would solve the problem.
Another option is that you could download 3 movies at a time and all three would start at the same time so all would work, just slower as the three split your connection. But if one at a time, the 2nd one would fail unless the first one finished in less than 10 minutes, as by the time the 2nd file started, the link would have expired.
Same comment I replied to your review of Karups.com...
Standard, you are correct that there are absolutely NO download limits and the links do indeed expire. They expire 10 minutes after a page is opened/accessed, which is a reasonable solution to protect our content from non-members getting access to it. That said, as long as you begin a download within that 10 minute window of you accessing a page, you should have no problems completing the download. The 10 minute page expiration does not apply to a file that is already in the process of being downloaded.
If you're using a download manager, perhaps even a multi-part download manager and that download manager tries to launch a download for a new part after 10 minutes, etc... that would of course cause a problem. Or if your download breaks and you click again after 10 minutes to resume it, that will obviously cause an issue because the link will have expired.
If you are having problems I would suggest that you reach out to our support address and they will be able to help determine why you're experiencing problems - support@eentsupport.com .
We understand that members want to access our content as easily and with as minimal restrictions as possible. We do our best to accommodate that desire while still offering our sites some protection against the infinite amount of surfers/members that share links, share passwords, etc... etc...
Same comment I replied to your review of Karups.com...
Standard, you are correct that there are absolutely NO download limits and the links do indeed expire. They expire 10 minutes after a page is opened/accessed, which is a reasonable solution to protect our content from non-members getting access to it. That said, as long as you begin a download within that 10 minute window of you accessing a page, you should have no problems completing the download. The 10 minute page expiration does not apply to a file that is already in the process of being downloaded.
If you're using a download manager, perhaps even a multi-part download manager and that download manager tries to launch a download for a new part after 10 minutes, etc... that would of course cause a problem. Or if your download breaks and you click again after 10 minutes to resume it, that will obviously cause an issue because the link will have expired.
If you are having problems I would suggest that you reach out to our support address and they will be able to help determine why you're experiencing problems - support@eentsupport.com .
We understand that members want to access our content as easily and with as minimal restrictions as possible. We do our best to accommodate that desire while still offering our sites some protection against the infinite amount of surfers/members that share links, share passwords, etc... etc...
Standard, you are correct that there are absolutely NO download limits and the links do indeed expire. They expire 10 minutes after a page is opened/accessed, which is a reasonable solution to protect our content from non-members getting access to it. That said, as long as you begin a download within that 10 minute window of you accessing a page, you should have no problems completing the download. The 10 minute page expiration does not apply to a file that is already in the process of being downloaded.
If you're using a download manager, perhaps even a multi-part download manager and that download manager tries to launch a download for a new part after 10 minutes, etc... that would of course cause a problem. Or if your download breaks and you click again after 10 minutes to resume it, that will obviously cause an issue because the link will have expired.
If you are having problems I would suggest that you reach out to our support address and they will be able to help determine why you're experiencing problems - support@eentsupport.com .
We understand that members want to access our content as easily and with as minimal restrictions as possible. We do our best to accommodate that desire while still offering our sites some protection against the infinite amount of surfers/members that share links, share passwords, etc... etc...
Alex, I received your e-mail and am going to be responding to it soon, making a fair & reasonable attempt at discussing this in a polite and civil way.
The only thing I want to respond to publicly is that we do not object to you or any other member having the right to write any kind of review they would like (positive or negative). As a customer you have that right and we will always respect that. Our main problem was you claiming that we engage in wrongful or over-billing. Like I've said many times before, if you or any other member can show me single instance of it, I will refund you every single charge from us x 10. We're one of only a few adult companies that processes our billing via a USA based merchant account. That means our chargeback rate has to remain under 1% at all times or we will feel an enormous wrath from Visa & Mastercard. In the 14 years that we've been doing our own billing, we've never gone over a 1% chargeback rate. Any company that engages in over-billing won't last 3 months before getting their merchant account shutdown and fined massive amounts by Visa/MC.
So, with that said, feel free to contact me about any past memberships that you were over-billed on and I will be happy to look into it for you. Like I said, you will be refunded all charges times 10, so that will be a lot of free money coming your way if you're right and I'm wrong.
Hi Arthur, or should I call you Gustav, or Boris, or Alex (the name on your e-mail address when you e-mail us)? How about any of the numerous other names you've conjured up in various forums?
PornUsers, let me paste a review this one disgruntled member posted on another review site (under the name "boris") so you can compare the wording in that review with the negative review he "wrote" above...
Comment by: boris - Score: 1/100 - Date: 3/25/2014
My experiance at Karups was not good either. I joined it in August, didn't like the content a tiny bit, canceled same very day. It was nothing but blurry photos and unfocused videos. Macro close up was unprofessionally over used in ALL movies. The modles were filmed on the distance of 1-2 feet from their bodies. Because of this fact the video gets unfocused permanently and you don't realize what part of the model's body you are looking at. So I canceled it and forgot.
However Karups reminded me about itself by billing my card next month. I tried to contact the customer servise but looked like all people in Karups died. Nobody responded. I was billed next 3 months untill I closed my card.
(Note: The 2nd paragraph is almost identical in wording to the review above on PornUsers).
You joined it in August? Really? Can you please post your Subscription # or Username from August here for PornUsers to see? If so, I give you my word in front of every reader here that I will refund each & every single charge from us, including your first month. According to our records, you joined on December 16th 2013 at 5:47PM Est and canceled your membership later that same night at 11:15PM Est. Your last day of access to the site was January 15th 2014. You were billed one time and one time only.
Alex, it's one thing to threaten us that you're going to write a bunch of negative reviews all over many different review sites if we don't start directing our photographers to shoot more angles & shots that you prefer, but it's another thing to go around spreading lies about being wrongfully billed with the sole intent of hurting our business.
We stopped replying to your e-mails because as we told you, we are not going to sit there and deal with people that threaten us. If you are unhappy with the site, move on. Instead, you want us to make the content more to your liking or else suffer the consequences of your pathetic attempts to slander us on various forums? I don't think so. If we see one more slanderous comment from you anywhere online, I'm sending all of these URLs, your e-mails, and your personal info to our lawyer to pursue a lawsuit for slander/libel. The trail of evidence you've left equates to you practically leaving your drivers license at a crime scene.
It's definitely a juggling act because for every member that prefers the higher quality/lower compression, there is another member that will hammer us on file sizes or other cause & effect issues related to every decision we have to make.
If you have a moment and an example in mind for each side of the coin, we'd love to hear from you and see what exactly you think is overly compressed and what you think is just right. My e-mail address is (jeff at karups dot com).
We don't want to give a concrete launch date for the new "super high res" (as we're planning on labeling it) size, but barring any major roadblocks, it should be online within 2-3 weeks. It's definitely a top priority for us right now. Some recent sampling we did came out great and all new photos are being processed in the new super high-res size, along with the 2 smaller resolutions we already offer.
Also, after the new super high res size begins being added for all new updates, we plan on going backward to offer past photosets in the new 3000x size as well. We may not be able to go all the way back, but we should be able to go far enough back to make fans of the high res photos very pleased.
It was my/our pleasure and I'm glad we could come through for you. And by the next time you join, you should be even 10x happier as a result of new feature that (at this time) is very close to being launched & implemented. :)
Jeff from Karups here. Sorry for the trouble. Can you please forward any of your previous e-mails to me at?
jeff (at) karups dot com
I'll be happy to assist with whatever you need, as well as look into why your e-mails weren't responded to. We're in & out of the support e-mail addresses everyday, so there must be a logical explanation for it.
Just wanted to pass on the latest, which confirms that this issue, although similar, wasn't the exact same issue that messmer's membership was affected by...
Let me provide a quick summary of the cancel/expire issues that emerged after Karups migrated to Sentry:
- the first was directly associated with the use of the manual approval process and has been resolved for some time now.
- the second is not specific to Karups on Sentry and although the side
affects would make it appear to be related to the first, it is actually a separate issue and has also been resolved."
----------------------------------------
Once again, we apologize for the inconvenience this has caused you guys. Like I mentioned prior, we're really the only victims (for lack of a better word) when these issues with the processing company happen. We'll never let our members eat any of the cost of a mistake, mishap, etc... We'll always rectify any issue and make sure the member(s) get everything they paid for (and then some in many caes), or full reimburse them for them not getting exactly what they paid for.
Please let me know if there is anyting else I can assist you with at anytime.
Sorry I didn't catch your replies yesterday. I was relying on e-mail confirmations to let me know if any replies to this thread have come in (didn't get any except a confirmation for the original post), or looking out for an email to my e-mail address I specified in my previous reply.
I'll be talking to Brent in a little while and have already put in a separate ticket to the processing company myself, asking for clarification on this issue.
Brent or I will be getting back to you when we hear back from the processing company.
I apologize for your trouble. Can you please e-mail me your username or subscription ID so I can look into it for you? jeff {at} karupsDOTcom.
Like Messmer mentioned, it sounds like a billing company issue, in which case you wouldn't be billed. Our processing company recently switched back end platforms and as a result, they've had a couple of glitches here & there. When a glitch happens though, 100% of the time it ends up costing us money and never our members. The most likely scenario is that even though your card and membership were approved, they had trouble collecting the funds from your issuing bank. When that happens, they terminate the membership and the access a member has had up until that point becomes free (i.e. you will not be charged for your time in the site).
If by chance it's something else and you did end up getting billed, we will make sure you are reimbursed everyday you missed or lost, plus some extra for your trouble. I assure you that we are not in the business of trying to get over on our members. If that was how we did business, we would have been run out of the industry many years ago rather than going on our 14th year now.
I'm looking forward to hearing from you & will get this resolved immediately after I do.
Indeed, Brent had mentioned to me over the weekend as well that the webmaster who sent the mailer had replied saying that the issue was fixed. The original webmaster that sent it actually couldn't find where the problem went wrong, but after checking it thoroughly, he felt confident to let Brent know that any issue is now resolved.
No worries, you'll receive another one of those mails the day your current membership expires. If it happens again then, please do contact me here or via e-mail.
Thank you for the kind words. :) I agree with you 100% about Brent. He is without question among the best customer service/webmasters we've had.
In regards to the bounced e-mails, we looked into it and sent a couple of test mails with the same settings, but were not able to duplicate the error. The "from" field came through as "support@karupsow.com ". Do you recall if the e-mail address that it came from was "support@karupsow.com .com" or if the extra ".com" only showed up when you clicked reply in your mail client?
I know the issue has already been resolved and that you spoke with Brent about it, but I just wanted to drop you a quick line on here to apologize once again. It was a lousy situation that was out of our hands, unfortunately. We did what we could to make it up to the affected members once it was resolved, but that of course doesn't make it right.
Anyway, all of us appreciate you being cool about it, especially since it was a very stressful time.
Let me know if there is anything I can ever assist you with.
I've been reading the exchanges between you and our customer service rep, Brent, so I'm familiar with the situation. I too have tested the images and zips in the site thoroughly. To be specific, I checked it on a desktop of mine that has AVG Internet Security (not the free version of AVG), another desktop that has Webroot Antivirus with Spysweeper, and lastly I checked it on my laptop that has Kaspersky Internet Security on it.
None of our attempts to duplicate your results have succeeded. Each sweep or test that we run comes back stating that no warnings or suspicious files have been found.
Please let us know if you come up with anything else or if there is anything specific you'd like for us to do or look into. Also, if you would like to send us the log file from your anti-virus software, we can have a couple of techs that we work very closely with look at it.
KarupsPC and KarupsHA actually share zero content. A model that has appeared in KarupsPC might one day also appear in KarupsHA, but if it does happen, it's very rare and the content is not the same. It would be different photosets and/or movies from a different photographer.
Generally speaking though, even that would be rare because KarupsPC is mostly Euro models these days and KarupsHA is almost fully North American models, as well as a small % of UK models mixed in.
Just incase you see my reply here before my reply to your e-mail, here is a copy/paste from the processing company's admin screen when I checked the status of your membership. Note that you posted on Dec 5th...
"
Cancel Status
Subscription is cancelled.cancelled on 2008-12-05
reason No reason
"
If you can please reply to my e-mail and let me know what the cancellation form said after you submitted it, I will have the processing company look into that right away.
Thank you PinkPanther, Drooler, & Denner. We appreciate the vote of confidence. :)
I still haven't heard from Rwprof yet. I certainly don't want to undermine his complaints because he could very well have a legit reason to be upset, however, there is also plenty of reason to be suspect of somebody who creates an account to bash a site, especially when his complaint veers off into 3 different directions within 1 paragraph.
We just fired a customer service rep 1 hour ago because of several instances in which she wasn't doing her job properly. That includes not replying to e-mails in a timely manner, as well as other issues related to lackluster performance. That's the reason I asked him to let me know the name of the person he did get a reply from. Unfortunately, we're not perfect and make mistakes like everybody else, but we also go to great lengths to prevent and correct them when brought to light.
Like I said, I'll be happy to copy/paste all exchanges between he & I on Pornusers. Normally, I wouldn't do that (and won't if he prefers me not to), but since he made the issue public and tried to make us look bad, we'll be happy to keep it public so people can judge for themselves if this warrants his "STAY AWAY" suggestion.
On a side note, I wish Porn Users could implement a way to verify a complaint is legit before allowing it to be plastered all over their main page and the site in question's review page. What if this user never acknowledges my attempts to fix his problem or never follows up to my questions proving he was even a member? His words may have caused lasting damage in the eyes of some surfers even though his complaint may be shown to have no merit. I know it may be difficult to figure out a reasonable way to do something like this, but would be nice for sites that care deeply about their reputation and public perception of such.
Regards,
Jeff
11-14-0803:12pm
*Message rows highlighted in light orange are replies to replies.
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