Review Replies (5)
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Replies to the user review above. |
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1
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tangub (0)
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Thanks for the review and warning about this site. I've always fancied joining the Karups sites but in the end always decided against it because of them not using an independent billing company such as CCBill or Epoch.
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04-12-14 03:04pm
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2
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Gustav (0)
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Sorry, I saw this comment right after I posted my own. That is exactly what I am talking about. There is something wrong with the billing system. Karups doesn't look interested in the customers. The quality is the worst out of all all adult sites I have seen. The webmaster doesn't care about it a bit. So do not pay money for nothing.
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04-21-14 08:08pm
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3
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Karup (0)
Webmaster
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Hi Arthur, or should I call you Gustav, or Boris, or Alex (the name on your e-mail address when you e-mail us)? How about any of the numerous other names you've conjured up in various forums?
PornUsers, let me paste a review this one disgruntled member posted on another review site (under the name "boris") so you can compare the wording in that review with the negative review he "wrote" above...
Comment by: boris - Score: 1/100 - Date: 3/25/2014
My experiance at Karups was not good either. I joined it in August, didn't like the content a tiny bit, canceled same very day. It was nothing but blurry photos and unfocused videos. Macro close up was unprofessionally over used in ALL movies. The modles were filmed on the distance of 1-2 feet from their bodies. Because of this fact the video gets unfocused permanently and you don't realize what part of the model's body you are looking at. So I canceled it and forgot.
However Karups reminded me about itself by billing my card next month. I tried to contact the customer servise but looked like all people in Karups died. Nobody responded. I was billed next 3 months untill I closed my card.
(Note: The 2nd paragraph is almost identical in wording to the review above on PornUsers).
You joined it in August? Really? Can you please post your Subscription # or Username from August here for PornUsers to see? If so, I give you my word in front of every reader here that I will refund each & every single charge from us, including your first month. According to our records, you joined on December 16th 2013 at 5:47PM Est and canceled your membership later that same night at 11:15PM Est. Your last day of access to the site was January 15th 2014. You were billed one time and one time only.
Alex, it's one thing to threaten us that you're going to write a bunch of negative reviews all over many different review sites if we don't start directing our photographers to shoot more angles & shots that you prefer, but it's another thing to go around spreading lies about being wrongfully billed with the sole intent of hurting our business.
We stopped replying to your e-mails because as we told you, we are not going to sit there and deal with people that threaten us. If you are unhappy with the site, move on. Instead, you want us to make the content more to your liking or else suffer the consequences of your pathetic attempts to slander us on various forums? I don't think so. If we see one more slanderous comment from you anywhere online, I'm sending all of these URLs, your e-mails, and your personal info to our lawyer to pursue a lawsuit for slander/libel. The trail of evidence you've left equates to you practically leaving your drivers license at a crime scene.
Jeff / EENT, Inc.
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04-23-14 01:05pm
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4
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ArthurD (0)
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REPLY TO #3 - Karup :
Hi, Jeff, thank you for reply, old buddy, I really appreciate it.
First of all sorry for my poor English, it is not my native language.
Unfortunately I don't understand what are your claims for.
Yes, Sir, I have posted lots of comments at different review sites. There is nothing wrong with that. As a customer I can use any review site or forum (or all of them) to express my opinion. You are absolutely right, sir, and I admit that I used nick Boris at Rabbitsreviews. Once again: there is nothing wrong to use different nicks at different forums. (Do you mean that I need to use my real name to make comments in porno forums???)
Pornusers' rules don't prohibit a customer to participate in other review sites. So, yes, it was me at the Rabbits. I'll tell you more: I have left much more comments at other sites and forum. PLEASE NOTE: I didn't break any rules by doing that. So you see that your claim is unreasonable.
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Second. Please note, that I can't "write a bunch of negative reviews" on the same site because every review site allows only one comment from a customer on particular adult site. So, I can't write a 2 or 3 reviews on Karups here, at Pornusers. Neither I can do that at rabbits or anywhere else. By the way about 10 people posted negative comments at the Rabbitsreviews. You meant to say that all of them were me? Such a nonsense! It is impossible technically!!!
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Yes, Sir, I had difficulties to cancel my re billing. I can make a copy from my bank statement and posted here to prove it.
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Dear Jeff, you sound pretty strange! Almost all users' comments request to increase the quality, nothing else. There is nothing to get angry about. Instead of getting mad you had better to do something about it. You started working in 1998 and you stay on the same level you started 15 years ago. Your quality stays on the level of the latest 90's. That's what people are telling to you. You don't need to react that unfriendly if people are trying to help you to improve your site.
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You didn't scare me by your lawyer. I have the right to express my opinion everywhere I want. It is called "freedom of speech" and granted by the First amendment of the Constitution. Preventing me from exercising of my constitution right can cost you to darn much and YOUR driver license may be left at a crime scene. After all what do you have against me? My requesting to improve the video quality? Is that what you gonna use against me in the court? Don't be silly!!!
You had better to respect your customers.
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04-24-14 02:54pm
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5
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Karup (0)
Webmaster
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REPLY TO #4 - ArthurD :
Alex, I received your e-mail and am going to be responding to it soon, making a fair & reasonable attempt at discussing this in a polite and civil way.
The only thing I want to respond to publicly is that we do not object to you or any other member having the right to write any kind of review they would like (positive or negative). As a customer you have that right and we will always respect that. Our main problem was you claiming that we engage in wrongful or over-billing. Like I've said many times before, if you or any other member can show me single instance of it, I will refund you every single charge from us x 10. We're one of only a few adult companies that processes our billing via a USA based merchant account. That means our chargeback rate has to remain under 1% at all times or we will feel an enormous wrath from Visa & Mastercard. In the 14 years that we've been doing our own billing, we've never gone over a 1% chargeback rate. Any company that engages in over-billing won't last 3 months before getting their merchant account shutdown and fined massive amounts by Visa/MC.
So, with that said, feel free to contact me about any past memberships that you were over-billed on and I will be happy to look into it for you. Like I said, you will be refunded all charges times 10, so that will be a lot of free money coming your way if you're right and I'm wrong.
Jeff / EENT, Inc.
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04-30-14 03:14pm
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