Comment Replies (5)
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Replies to the user comment above. |
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Marcus (0)
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Wow, thank you for the heads-up.
Yes, it's explained in the terms and conditions, but that doesn't mean it's right or fair. It's clearly there to trick customers so that they end up paying for an extra months membership they don't want. There's no other reason for it, and no other website I've joined does this.
I never join websites with business practices like that because I'm sure that's not the only time the webmaster will try and catch you out, and to me, that's all it amounts to.
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01-11-12 12:16am
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2
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falsup (0)
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REPLY TO #1 - Marcus :
y/w marcus, I was so pissed at not only this unethical practice, but there arrogant attitude, that i felt I had to warn others. Porn sites need to either stop trying to trick us into paying more than we should, or go out of business.
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01-11-12 06:06am
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3
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elephant (0)
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Wow, thanks for the warning, that is the worse case of customer service too, just saying well you should of read the terms, no one would expect such a term to exist, contact them within 30 days, madness and total rip off, that type of behavior certainly won't get you a successful business in the long term, I'll stay far away from this site , cheers
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01-13-12 05:50am
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4
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falsup (0)
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REPLY TO #3 - elephant :
your welcome elephant, I've been sending the reaction to this post to Adam, the guy who responded to my complaint. So far there have been two who have commented, which means that many more have at least read it. It really is an outrageous, underhanded practice that finagles its way into extracting an extra payment AFTER your intent is to cancel.
This is one of the responses I sent back to him:
well Adam, as long as you feel that's it's OK for your customers to leave VERY unhappy, and feel as if we've been handled, then you go with that. As long as you feel that it's all on me, the paying costumer, and you have no obligation to make me, the customer, happy, then you go with that. And I'll do what I need to do. Which is to protect my financial interests. I have already canceled my card, and I will write a bad review of your site. Those are MY legal prerogatives.
Yours,
I have continued to stay on this because, quite frankly, I love porn. And porn should be free of trickery. This was also the last of him writing me back. But I will stay on this 'till they change, or I get bored. Have a nice day elephant.
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01-13-12 11:23am
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5
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elephant (0)
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REPLY TO #4 - falsup :
Yeah you do right mate, golden rule is the customer is always right, well yeah they maybe a few exceptions to this but without people leaving happy and never returning and spreading the word about how badly they got treated , it can only do that business no good what so ever can it.
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01-13-12 02:14pm
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