Comment Replies (4)
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Replies to the user comment above. |
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1
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Ace DDF (0)
Webmaster
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Hello Timeac1,
Thanks for bringing this to our attention, though in the future, we have a new and very streamlined Customer Support Powered by Gamma Entertainment. If you click on any of the Support or Cancellation buttons on our website you will be directed to www.ddfsupport.com, where you have a streamlined set of choices for Support- Feedback - Cancellation. Probably one of the best in the Industry.
Sure, you may be offered another Product, but from personal experience, just about every Company out there these days does something similar and hopes that they can entice a customer who is leaving into finding something else they may like. Your never forced to accept.
Were not trying to trick you, or steal your money. Weve been in business for over 15 years, and we dont intentionally do bad things to get negative feedback or a tarnished reputation. You cant please everyone, but we do our best, and are continuously striving to appease the vast majority.
When you sign a contract, you Cross all your T's and dot all your i's, same when getting a membership, always look closely before you decide your going to accept an agreement. There is nothing hidden. Everything is in plan site.
If you cant reach support by Phone, there is a 24 hour livechat 7 days a week and an online ticketing system. Many ways to get in touch.
Best--Ace
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02-01-13 03:06am
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2
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cjd2004 (0)
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What is more worrying is that when cancelling they ask for personal details including some credit card information over an unencrypted connection.
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02-01-13 03:25am
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3
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timeac1 (0)
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REPLY TO #2 - cjd2004 :
Yes that too...
At least the only want the number not the expiry date or CID number.
It is sad a site with decient content would resort to crap like that and what I complained about.
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02-01-13 09:19pm
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4
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timeac1 (0)
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REPLY TO #1 - Ace DDF :
I have no issue with additional offers (and I frequently sign up for offers) but don't do things like presellect the offer. Or use negative confirmations. Those are usually reserved for fly by night and poor quality porn sites.
You have a very good site with very good content and frequent updates. Why go the way of the poor and cheap sites to try and trap people? Nothing wrong with extra offers, just don't pre click them and make someone read the all the print before cancel. CC-Bill does that part right. (But I think their fees are very high)
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02-01-13 09:24pm
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