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1
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Advent (0)
Webmaster
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I have replied to a message like this a few days ago. While our attack this weekend was much smaller than the 2 weekends previous we are still dealing with the ddos attacks. I have copied the messaged below just for your information.
Hi CaloNord, I am so sorry about the sites going in and out. We have been under severe server attack for the last week. Matt (our CIO) was working none stop with our hosting provider to get this under control. They would bring the sites up only to have them taken back down within a few minutes. It has been a battle he has fought all through the holiday and prior to it. He has now stopped the attacks but that does nothing for all of our members that were without access to our sites for that time. Unfortunately, this happened over a holiday while our staff was spending time with their families. We answer all of CS in house so it is divided between the staff. If you were promised a pass to a different site I assure you, you will receive it.
We hold our members satisfaction to the up must standards and we never fail to deliver on a promise. As far as download limitations, we do not have any in place. The only thing we limit is when a single IP is strapping the site, it will be shut down. As far as your download speeds we do not limit those either. My thought would be that while the attacks were going on was when you saw the difference.
Being under attack by unknown hackers has not only made us look bad to our members but it has also stopped our ability to bring in new ones. Not only because they can not access the site but because we are not getting bad reviews from currently members and they are leaving us. We did put a message on the sites stating we were being attacked but that does little to comfort our members. I understand our frustration and I am so very sorry this happened. Our CIO worked throughout the holiday to make this right for our members.
If there is anything else I can explain or do for you please let me know. I am the Operations Manager for ATK and I do run the CS department. My email address is Melissa@atkcash.com but please if you have trouble with the sites continue to email the support email address. I am here for you to answer questions and make sure you are taken care of but the CS team will be able to help you with site related issues much faster than me.
I hope the helps with the understanding of why things happened the way they did.
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12-15-14 08:50am
Reply To Message
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2
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Loki (0)
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REPLY TO #1 - Advent :
Hi Advent, thanks for explaining the cause of the servers being down. It pleases me greatly to know that it was a temporary problem and I am sorry that some maladjusted individuals are causing ATK such a headache.
However, that does not change my opinion that the quality of the site has slipped recently, nor does it alter the fact that the price has also recently increased for ATK sites. ATK Natural & Hairy is still one of my favorite sites, but I lament that I pay more for what I consider to be less and less content that I find I download and enjoy. A sad state of affairs indeed.
Thank you for replying.
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12-15-14 09:16am
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3
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eden (0)
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apparently they haven't resolved the issue because the website is currently down. This is not good......
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12-18-14 08:41am
Reply To Message
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4
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Loki (0)
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REPLY TO #3 - eden :
I just tried six ATK sites and they're all down (Hairy, Galleria, Exotics, Premium, Archives, and Petites), and they have been all day as far as I can tell.
This is a major problem. A site that cannot stay accessible is not worth joining or being a member of.
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12-18-14 08:27pm
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5
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sub1 (0)
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REPLY TO #4 - Loki :
I've been a long term member of the AM Kingdom family of websites. This is indeed the worst ddos attack they have been under in my view. Historically their customer service has been very good, however the current ddos attacks are preventing members from submitting a ticket to complain. I'm confident once the issue is resolved, they will compensate their affected members with extended subscriptions. I will update this thread as soon as the issue is resolved.
Keep the faith...
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12-20-14 12:48pm
Reply To Message
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6
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Loki (0)
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REPLY TO #5 - sub1 :
I've been with ATK off and on for about 10 years. I love their sites. Despite what it may seem, I have a lot of patience with server issues, and I don't complain here spuriously. I have had contact with ATK's customer service about this issue, and they assure me that they are doing everything they can to resolve the issue. But people need to be warned that CURRENTLY, ATK Hairy is down due to DDOS attacks, and that they need to wait a bit to join to fully enjoy the site.
I will gladly post a new comment stating ATK Hairy is back up and running normally again when that occurs, especially as that means I can access the content again.
Keeping the faith is well and good, but I just think people should be appraised of what is going on at this site.
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12-20-14 03:50pm
Reply To Message
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7
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sub1 (0)
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REPLY TO #1 - Advent :
Hi Melissa,
I notice that the Kingdom family of websites are still unavailable about 80% of the time as of 7pm 22-Dec-2014. I detect some progress being made however you must still be under a severe attack.
My browser connects successfully to CloudFlare in Seattle, then dies trying to reach any of the Kingdom websites.
If there is anything I can do to help, please let me know.
-Sub1
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12-22-14 07:05pm
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8
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Advent (0)
Webmaster
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REPLY TO #7 - sub1 :
Thank you for your offer of help. We are making some progress but we do not have an ETA as to when we will be back to normal.
I do appreciate your offer and I thank you for understanding what we are going through right now. We are continuing to work around the clock to get this under control.
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12-22-14 07:56pm
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