| Msg # |
User |
Message |
Date |
1
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Advent (0)
Webmaster
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Thank you for the letting the members know we are working hard to get this working. We appreciate everyones patience and we have not forgotten about our members during this very hard time.
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12-23-14 07:45am
Reply To Message
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2
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Capn (0)
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Archives has been down a couple of days.
I take it that is related?
Cap'n :0/
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12-23-14 04:06pm
Reply To Message
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3
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Loki (0)
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REPLY TO #2 - Capn :
I assume so Capn. I have an ATK Network pass, which gives access to ATK Hairy and Natural, ATK Galleria, ATK Exotics, ATK Premium, ATK Petites, and ATK Archives. Every time I've checked the network for status I've checked all six sites. I just checked right now and all six sites are down again. Every time I mentioned that ATK Hairy was down, so was ATK Archives. I try to relay what's going on at ATK here because this is the one ATK site I use most and have reviewed, though I am keeping track of the other five. It would just be burdensome to post to all six sites' comments sections.
I know that ATK is doing all that they can to fix this. It doesn't behoove them to lose customers or the goodwill of members by being inaccessible. It's just frustrating for everyone.
ATK customer service has been responsive to me and can be reached at
support@amkingdom.com if the direct link from the site isn't available.
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12-23-14 06:41pm
Reply To Message
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4
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Capn (0)
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REPLY TO #3 - Loki :
Thanks for the comprehensive reply.
Much appreciated.
I hope they get through this unfortunate time quickly.
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12-24-14 02:41am
Reply To Message
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5
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Advent (0)
Webmaster
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REPLY TO #4 - Capn :
I want to give a quick up to everyone from our CIO. We want to thank everyone for standing by us and understanding what we have been going through. Below is the message from Matt our CIO.
Hey everyone, hope everyone had a good holiday! We are still waiting on additional hardware to be brought online, the holidays put a slowdown on hardware being delivered. We have already installed some hardware and moved sites into new hardware. Exotics, Girlfriends and Hairy (in a few minutes) will all be on new hardware and we will be pushing all of the sites to new hardware within the next 24-48 hours.
Additionally, we will have more new hardware arriving soon that we will be using to put new updates on while we wait for our cloud system to be fixed and brought back online. We have been working non-stop for the past week, pretty much 24 hours a day.
We want to thank everyone for their patience as we go through this trying time. We will be giving all active members a free month to an additional site as our way of saying thank you for your continued patience and support. We do ask that you wait for us to get our servers online and everything running smoothly before we start providing you with your memberships. You will need to email our support team with your user name, the site you belong to at this time and what site you would like your free month on.
As always feel free to email our support team if you have questions or comments.
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12-29-14 07:59am
Reply To Message
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6
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Capn (0)
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REPLY TO #5 - Advent :
Hi,
Will I need to submit a ticket or is there an email I can contact directly?
:0/
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12-29-14 09:35am
Reply To Message
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7
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Advent (0)
Webmaster
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REPLY TO #6 - Capn :
You can send an email to support@amkingdom.com and we will take care of it for you. Please do not send an email until the sites have become stable. We do not want to give anyone a membership to another site until things are up and running better. So, once you see things are running well send over an email with your username, the site you are a current member of and which site you would like access to.
I hope everyone feels we understand and appreciate everything everyone has gone through with us.
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12-29-14 09:51am
Reply To Message
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8
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Capn (0)
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REPLY TO #7 - Advent :
Yes, OK, that is what I will do.
I'll give it another week then?
Cap'n. :0)
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12-29-14 11:14am
Reply To Message
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9
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Advent (0)
Webmaster
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REPLY TO #8 - Capn :
Yes, that would be great.
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12-29-14 11:15am
Reply To Message
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