I contacted customer support to ask why the thumbnails for older sets didn't match the set. I was told this was because they are eliminating zip downloads for older sets - 2010 and older. I don't see why that would affect the thumbnails and customer service had no explanation. However, a lot of the older sets do not have ZIPs. From what I gather I expect the zips are in the process of being removed.
Customer service is run by a third-party and has very little information about what's going on on the site itself.
I sent a message to their feedback address and haven't received a reply.
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