| Msg # |
User |
Message |
Date |
1
|
mbaya (Disabled)
|
I wish I had a suggestion here. I hope MikeC tries to help out as he has offered to do in other posts.
|
10-11-15 07:40am
Reply To Message
|
2
|
rearadmiral (0)
|
REPLY TO #1 - mbaya :
Maybe I'm out of line here, but I don't think that what I'm asking for is unreasonable. I'm not asking them to cancel the membership and let me walk away. I want to pay for what I intended to buy. If this were a bricks-and-mortar store this wouldn't be an issue. I'm hoping that the person on the 'support' chat this morning was just having a bad day. Heck, I'd even pay the full monthly fee and not the TBP discount price.
So I've emailed MBI Probiller and asked them for one of two things: either reconsider their unwillingness to help me or give me a contact email for the Playboy site. Every contact link on the Playboy site directs to Probiller so when Probiller tells me to take it up with Playboy that rings hollow.
Whether Probiller even responds to the email is another question though...
|
10-11-15 11:41am
Reply To Message
|
3
|
Amanda (0)
|
REPLY TO #2 - rearadmiral :
Hi guys!
I'll ask MikeC to weigh in here.
|
10-13-15 05:43am
Reply To Message
|
4
|
rearadmiral (0)
|
REPLY TO #3 - Amanda :
Thanks. I appreciate the (potential) offer of assistance. I emailed MBI Probiller several days ago and haven't heard from them. Even if you guys had a way to contact Playboy TV that would be a big help. All contact links on that site redirect to MBI Probiller and it seems they aren't interested in helping or even giving me an email contact for their client.
|
10-13-15 09:05am
Reply To Message
|
5
|
MikeC
PU Staff
|
Hi rearadmiral,
I spoke with our contact with Playboy and he confirmed that unfortunately they wouldn't be able to assist in this issue. The billing is overseen by Pro Biller and they would be responsible for any and all customer service/billing issues.
In many instances, because most sites and networks are run by small teams (and in some instances, just one person) it is easy for us to work around customer service issues by speaking directly with the necessary people to get it resolved. In Playboy's case, they're a branded property that's licensed to a large company which itself has its billing handled by another company.
I wish we could be of more assistance on this issue.
|
10-13-15 09:10am
Reply To Message
|
6
|
MikeC
PU Staff
|
REARADMIRAL,
Our contact spoke with Pro Biller on your behalf and customer service is saying they should be able to assist you. Please call them again, explain the mishap and email me (michael@rabbitsreviews.com ) about the results.
Talk to you soon
|
10-13-15 09:38am
Reply To Message
|
7
|
elephant (0)
|
REPLY TO #6 - MikeC :
Wow Mike, top service for helping Rearadmiral.
Hope you get this problem sorted, I've been tempted at joining Playboy but put off by the price been much higher for UK and Europe. If I think I'm paying more it does tend to deter me signing up these days.
|
10-25-15 07:13am
Reply To Message
|
8
|
skippy (0)
|
Rearadmiral,
So...what happened? I would hate to think that a company/brand as reputable as Playboy would give you the runaround. I found your note because I was here looking before signing up. I think I'll wait to hear what happens with your case before I do.
Thanks,
Skippy
|
12-04-15 06:55pm
Reply To Message
|
9
|
rearadmiral (0)
|
REPLY TO #8 - skippy :
Thanks to the staff here at TBP, especially Mike, there was a solution. I didn’t get the refund I was asking for but I was compensated. I still think my request for a refund of the annual membership and me paying for a one-month membership was a reasonable request. As I understand it both Playboy TV and Brazzers are under the same company though the individual sites are owned separately. The parent company obviously couldn’t persuade the Playboy TV site owner to issue a refund so they compensated me with a membership at Brazzers. The parent company didn’t need to do that so I am grateful for their generous offer.
I wouldn’t exclude joining Playboy TV because of my issue. I made a mistake and if I was paying attention I wouldn’t have made that mistake. Think of it as being like not noticing a pre-selected cross-sell. I think the Playboy join page is a little misleading in that the TBP one-month discount is highlighted but the annual membership is pre-selected. But still, I should have paid more attention.
Thanks for asking.
|
12-05-15 07:38am
Reply To Message
|
