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User : DeltaBlonde (0)  

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 Visit DDF Network

DDF Network (0)

Unauthorized Charges to my Credit Card

I subscribed to a monthly DDFNetwork access, but decided to cancel within a few weeks, which was my right in accordance with the terms and conditions. The on-line form told me there was no record of my account, even though I am certain I entered the information correctly - FOUR times.

I sent an email message to DDF Support, asking to terminate my account, and DDF promptly replied, claiming they had no record of my account, even though they had billed my credit card. I should say that I rarely use this particular credit card - and I had not used it for any other purpose for several months before or since subscribing to DDFNetwork.

I sent the DDFNetwork subscription confirmation email message back to DDFNetwork, showing them all the details of my account, and again asked them to cancel my subscription. Note that the credit card number was NOT in the email message - only the account details - so if someone intercepted the email, they could not have known my credit card number. DDFNetwork NEVER replied to my second email.

Three days later, I received a phone call from the security department of my credit card company, and they told me there was suspicious activity on my account. There was THOUSANDS of dollars of unauthorized purchases in Europe, which I had not visited for over 10 years. The credit card company reversed the charges, so I don't have to pay for the unauthorized charges, and the company cancelled my credit card.

These are the facts. Draw your own conclusions.
- A credit card I seldom use was hijacked when I legitimately asked to cancel my DDFNetwork subscription
- The unauthorized charges began on the SAME DAY I sent the second email.
- DDFNetowrk never acknowledged my second email.

11-29-16  06:31pm

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