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User : spagett (0)  

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REPLY TO #3 from gaypornolover: (spagett's Reply)

Thanks! Sounds like you found it a little disappointing too - I hope you'll do a review! More pressure we put on them the more likely it is they'll bring videos back - they've done it before!

They never make cancellation very clear but happily it's very easy. You deal with the billing company not the site itself.

When you joined you should have received an e-mail from them from either CCBill or Verotel, whichever you chose to use when you signed up.

If it's Verotel, the e-mail will be entitled "Your Receipt". Just click on the link in the e-mail, choose "Cancel a recurring subscription" and enter the username and password you use to access the site. Click to continue and it should show you the website name and ask if you're sure you want to cancel. Click on "Yes, cancel all future billing" and you're done - you should get an e-mail confirming it's cancelled.

If it's CCBill, the e-mail will be entitled "Confirmation of Subscription XXXXXXXXXXXXXXX" with the Xs being one long number. Click on the link in the e-mail and enter how you paid (usually credit card) and then your e-mail address and the long subscription number called subscription ID. Click on search and then it should find it and you can cancel it. Again you should get a cancellation e-mail.

Hang on to your cancellation e-mails just in case there's any issues with them rebilling you, but it shouldn't happen.

If you've deleted your original e-mail, just visit either vtsup.com for Verotel and enter your login details for the site, or support.ccbill.com for CCBill and there you can search using your e-mail address and credit card number if you've forgotten your subscription ID.

You'll still have full access to the site until the end of the day your subscription ends, so make sure you download everything you want before then!

Good luck and hope to see a review soon!


02-05-13  06:04pm


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