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Replies to your reviews or comments. |
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DDF Network
(0)
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Reply of
madgreedy's Comment
from tlex42:
I found canceling this a little strange, but not difficult. I ended up going to the website from my credit card provider (ddfhelp.com) and found it mostly painless, with no trickery to get me to avoid canceling. My concern is that I was unable to figure out how to do this from the main site. It asked for billing provider, which I didn't know.
As met-art has done, I would love to see more sites accept bitcoin. The problem with credit card transactions are:
1) They are not secure. The card companies see fraud and abuse as a cost of doing business.
2) They are reversible. I can sign up for a site and then claim I did not. This is unfair for the sites, and increases the cost for everyone.
3) Auto renewal can seem like a scam. It can often feel like a scam when cancelation procedures are complicated, and failure to cancel can mean you pay for months for something you do not use. I understand it is convenient for some, but I would prefer a big number on the upper right corner telling me how many days I have left, with an option to buy more.
So, umm, there is my $.02.
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06-29-13 04:58pm
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2
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DDF Network
(0)
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Reply of
madgreedy's Comment
from Ace DDF:
Hello madGreedy,
Thank you for Posting this. I assure you, it is not out intentions to rip anyone off. Were not a fly by night company who has just appeared and looking to squeeze every dollar out of our customers. We are one of the largest Adult Production studios in Europe, if not the largest, so where would that leave of us if we got into the practice of ripping people off. Doesn't make any sense.
I assure you that if this is truly the case, that you will be refunded. The Pre-check Cross -sale we have on our exit page is quite a visible one. True, I dont like the idea that it is cross-checked either, but I know as a personal consumer myself that before I click submit for a payment, I check pretty closely, and this Cross-sale is not hidden in anyway.
Furthermore, im sure if you mentioned to the team at Gamma Support, they would make things right as they are also a very reputable company, and looking to tarnish their image. Please send me an email at Marketing.ddf@gmail.com and I will make sure all of this is handled. Apologies for your experience. It's rare that we have a situation like this. And for the record, the 2 Day-Trial is exactly that. You can cancel anytime within that 48Hours and you should not be charged, so I will look into that as well. Cheers.
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06-26-13 12:25am
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3
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DDF Network
(0)
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Reply of
madgreedy's Comment
from Marcus:
Good to know. I never really have much to say about the pre-ticked cross-sell issue, but I can't deny it is taking advantage of customers, and the whole two-day cancellation issue is just salt in the wound, and another reason I don't trust trials.
The whole porn site industry does leave me jaded sometimes. A lot of things seem weighted against the customer, whether it's heavy-handed anti-piracy measures or trying to trick customers into spending money that they might not have.
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06-25-13 10:26pm
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4
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DDF Network
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Reply of
madgreedy's Comment
from Tree Rodent:
This is the problem with pre cross checked selling. I may not have said it a hundred times, but I've said it a lot. If you're a reputable site, don't try to trick customers. It reflects badly on the whole industry and means people will be reluctant to ever part with their money again. It takes customers away from the whole porn industry. Reputable sites can get the benefit of the doubt if a misunderstanding occurs, but as far as I'm concerned, if you have pre checked cross selling you're not a reputable site. It's about time PU/TBP stood up for the customer, supported reputable sites, and spoke out against dirty tricks, but they are weak and in trouble themselves. Not good.
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06-25-13 05:50pm
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