Replies Received
|
Replies to your reviews or comments. |
| Type |
Site |
Feedback / Review |
Date |
Reply
1
|
Ultra Films
(0)
|
Reply of
wrdlprmf11's Comment
from LKLK:
I would recommend keeping it simple.
Tell Ultra Films you paid for a trial membership, and were never given access.
That you contacted customer service explaining the problem several times, but the problem was never fixed: no site access.
So you want a refund of your membership fee.
The site should give you the choice of a full refund, or a free trial period to the site.
That only seems fair.
I'm currently a member of Ultra Films, and have never had a problem with the site, so I've never contacted customer service.
But I know some sites (the Wow sites, and All Fine Girls) do have a ticket system for customer service, which seems cumbersome.
But these sites should stand behind their product, which is giving access to paying customers.
So I suggest standing firm, sending a customer ticket and saying you paid for a trial membership, and were not given access to the site, and you want a full refund.
|
07-07-19 05:08am
|
Reply
2
|
Ultra Films
(0)
|
Reply of
wrdlprmf11's Comment
from mbaya:
Welcome to PU. Please keep us posted as to what happens.
Many years ago I came here to complain about a trial not being cancelled.
I was made welcome here and never left.
|
07-05-19 06:16am
|
| *Message rows highlighted in light orange are replies to replies. |
|
