| Type |
Site |
Feedback / Review |
Date |
Reply
1
|
Reality Kings
(0)
|
Reply of
Lews Therin's Comment
from hafty:
Our Cusomter Support center experienced some issues with the email system during the month of October. All issues have been corrected and mails are being responded to within 24 hours.
Did you try calling our 800# located at:
http://www.rknethelp.com/home-contact.htm
We apologize for the problems you have experienced and would like to offer you a lifetime membership to make it up to you. We have been in business for over 10 years and are 110% committed to our customers.
Please contact me at mo@nastydollars.com or 305.695.6700 x104 to set you up.
Thank you for your patience.
mo
|
11-26-07 09:02am
|
Reply
2
|
Reality Kings
(0)
|
Reply of
Lews Therin's Comment
from Monahan:
I agree that PU should have a new category to rate customer service and support, especially with a site problem like this one.
This site should get no new business from PU and TBP users unless and until it fixes its customer service function.
(Danni.com has the same problem, a non-responsive customer service function.) Bummer when you spend good money and can't get access or any support function to respond.
One suggestion. If the biller is CCBill, you can call them for help in contacting a site's customer support function.
|
10-14-07 02:19pm
|
Reply
3
|
Reality Kings
(0)
|
REPLY TO
#6
from Denner:
(Lews Therin's Reply)
Hey Asaghon
That's not fair, for sure...
Well, as a user myself I have no futher ideas about how to solve your problem. But, I agree - that's a question of really bad customer-service (or rather no service at all).
Maybe PU should have a place for these kinds of bad behavior from site-owners/webmasters....
Hope for the best
Denner
|
10-02-07 09:31am
|
Reply
4
|
Reality Kings
(0)
|
Reply of
Lews Therin's Announcement
from jd1961:
You still couldn't get in? Then they deserve a 50.
|
10-02-07 03:19am
|
Reply
5
|
Reality Kings
(0)
|
REPLY TO
#4
from Denner:
(Lews Therin's Reply)
I got no more ideas right now - let's hope the webmasters at RK reads this and help you out....
Best
Denner
|
09-24-07 07:59am
|
Reply
6
|
Reality Kings
(0)
|
REPLY TO
#2
from Denner:
(Lews Therin's Reply)
That sucks!
What about the site-webmaster?
If that does not work: Stop your payment....
|
09-24-07 07:52am
|
Reply
7
|
Reality Kings
(0)
|
Reply of
Lews Therin's Comment
from Denner:
I signed up last monday and had no problems.
Was a little worried, though - because the the billingsystem: jetbill. com, billingservices.com and what not...
So I also canceled fast to see their reaction - that cancel also came promt.
But Asaghon, try this:
http://service.adultprovide.com
It's the link I got after signing up.
Have you checked if they have taken your money?
Good Luck
Denner
|
09-24-07 07:25am
|
Reply
8
|
Reality Kings
(0)
|
REPLY TO
#2
from bjorn7:
(Lews Therin's Reply)
I feel your pain. 4 days since I Emailed
my problem, still no reply for me either.
I guess we need to warn others to not join
and hit 'em where it hurts, in the wallet.
Aparently they don't care about their
customers which is not a smart way to
run any kind of business including a
porn website.
|
09-19-07 08:06pm
|
Reply
9
|
Reality Kings
(0)
|
Reply of
Lews Therin's Comment
from bjorn7:
I just decided to cancel my one month membership
3 days ago but decided to remain a member when I
was offered a reduced price during the cancel process.
Yesterday should have started my second month but
I can't log in. I sent an email about 36 hours ago
and still haven't gotten a reply. Bad customer
service is not a good way to gain repeat customers
or get a good word of mouth. Come on, get your
act together Reality Kings.
|
09-17-07 08:06pm
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