Replies Received
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Replies to your reviews or comments. |
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Feedback / Review |
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Reply
1
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Lethal Hardcore
(0)
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REPLY TO
#3
from Harvey:
(PRPhil's Reply)
To be fair, meanwhile the membership has been refunded.
In fact, I immediately addressed your customer support after I received the notification from my credit card vendor. Unfortunately, there was no e-mail confirmation from your support, and the response took quite a while longer than the promised reaction time.
Well, I assume, the e-mail sender address might be black listed by some e-mail providers. In such cases mails are silently discarded...
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01-31-14 12:36pm
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Reply
2
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Lethal Hardcore
(0)
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REPLY TO
#1
from Harvey:
(PRPhil's Reply)
First of all: I chose the full membership of your site, and on your registration site there was a trial membership of another site. I unchecked that trial membership offer.
This has been the second time for your site I have been charged for a trial membership I had not chosen. I had explicitly unchecked the field. If I had not been notified by my credit card vendor I would not have noticed it. I did not receive any confirmation e-mail from that other site (and I have checked my spam folder now).
If you run this site I suggest to check if this additional trial membership stuff really works reliably.
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01-27-14 04:00pm
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