| Msg # |
User |
Message |
Date |
1
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lk2fireone (0)
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I'VE ALWAYS HAD GOOD LUCK WITH CCBILL AND EPOCH.
EASY TO DEAL WITH. NO OVER-BILLING, EASY TO CANCEL.
THAT'S JUST MY EXPERIENCE. I CAN'T REALLY SPEAK FOR EVERYONE'S DEALING WITH THEM.
BUT I TRUST CCBILL AND EPOCH, BASED ON MY TRANSACTIONS. WHICH HAS BEEN QUITE A BIT, OVER TIME.
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03-23-17 12:57pm
Reply To Message
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2
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jook (0)
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REPLY TO #1 - lk2fireone :
I think most of us will agree that Epoch and CCBill are the gold standard. Unfortunately, we don't always have options.
Japan HDV uses 3 processors, something I never saw before. I never experienced a site that uses different processors give the user an option which one to use, but then again, I haven't been around the block as much as you. One has to play games to get to use the processor of choice, like put in incorrect credit card info with a processor that you don't want to use and hope it defaults to the preferred credit card processor. I wonder what the rationale is behind this.
In my case, I wasn't paying attention to the credit card processor being used and simply accepted the default. My bad and I'm paying for my mistake, if not monetarily then with a waste of time dealing with this now. I have to think most users don't pay attention all that much to credit card processors. This group happens to be a savvy bunch and we make a big deal about processors as we should.
On the plus side, for me anyway, I never lost a nickel. I have no issue disputing a charge with my bank. I've always prevailed in disputes and never had it backfire on me by being blacklisted anywhere. I also find that once you threaten a site or credit card processor with a dispute, they generally back off. I'm guessing that's because they don't want to lose their processing privileges.
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03-23-17 03:37pm
Reply To Message
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3
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AV Revenue (Suspended)
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Dear Jook,
Thanks for your comment and feedback about our sites.
We suggest to contact directly our support: http://www.membership-help.com that handle all relationship with billers. It may help to resolve your issue.
To avoid this kind of disappointment with billing system, we are adding an email contact directly into the welcome email for a direct support.
Regards,
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03-25-17 04:15am
Reply To Message
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4
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jook (0)
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REPLY TO #3 - AV Revenue :
Thanks for responding and glad to hear the network is taking steps to improve support.
I did go the link you provided and sent a message at the time of the problem but received no response.
However, things seem to be okay now except for the extra $4.95 charge. The $29.95 charge was reversed and it's not worth the energy to fight the $4.95 charge.
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03-25-17 11:12am
Reply To Message
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5
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AV Revenue (Suspended)
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REPLY TO #4 - jook :
Dear Jook,
Please send your username to support@membership-help.com , we will take care to refund the $4.95
Regards,
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03-25-17 12:43pm
Reply To Message
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6
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jook (0)
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REPLY TO #5 - AV Revenue :
I appreciate it. Email sent.
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03-25-17 02:50pm
Reply To Message
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7
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rearadmiral (0)
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I'm glad to see that this is likely resolved. I wish more webmasters were as customer-oriented as this person is.
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03-25-17 06:06pm
Reply To Message
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8
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elephant (0)
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REPLY TO #7 - rearadmiral :
Me too, it restores faith that some do care about the customers and resolving issues to keep them members and increase trust. Its very important in business.
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03-26-17 02:04am
Reply To Message
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9
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jook (0)
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REPLY TO #8 - elephant :
Absolutely! It's a pleasure to come across even a modicum of customer service in an industry known for anything but.
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03-26-17 04:37am
Reply To Message
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10
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jook (0)
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REPLY TO #8 - elephant :
Absolutely! It's a pleasure to come across even a modicum of customer service in an industry known for anything but.
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03-26-17 04:37am
Reply To Message
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