| Msg # |
User |
Message |
Date |
1
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lk2fireone (0)
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The main thing is you got your money back.
Which should be satisfying.
In spite of the work and frustration of dealing with the problems.
Every so often I get one of my credit cards cancelled for fraud.
And get a new card # issued to me.
It happens. A side effect of owning credit cards.
(Almost all of the fraud charges are found by the credit card companies, not by me. They ask me if these charges are valid, and I say no: I've never been in Africa, or some state in the US.) My credit cards seem to travel a lot more than I do.
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02-08-19 06:12am
Reply To Message
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2
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Clement (0)
Webmaster
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Hi! I'm Clement, the owner of bang.com. First I'd like to thank you for bringing this to our attention. I believe I know what happened and it shouldn't have happened.
We have a partnership with streamate, that provides VideosZLive.com and LiveCamsAdult.com and we do create a 100% free account when you join VideosZ.com but there should be no charge.
We do get attacked constantly on videosz and bang with people trying username/password combination from all the other hacks that happened (stolen password database etc) so it's very possible someone found out your access, and illegaly accessed your VideosZ account and therefore created charges on your credit card at our live cam partner.
I recommend updating your password on our site but also other sites, and use a service like LastPass to use a different password for each site. That's what I use personally to secure all of my accounts.
We're committed to providing a great customer experience and as you can see our customer support manager Alison handled your request in a timely manner, and took the time to explain what happened. You can definitely contact her again if you need anything else. You can also hit me up at clement@bang.com and I can give you a promo code to get a super discounted rate to our site as a token of our apology!
Thanks again
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02-08-19 08:11am
Reply To Message
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3
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Tree Rodent (0)
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REPLY TO #2 - Clement :
I'll tell you what bugged me: when I was first contacted by Alison I got the stone wall. She said accounts are free but only you can authorize payments so you will not get a refund. It took about two hours last night to get it all sorted, and I can tell you I was bloody ANGRY.
Giving personal details to affiliates without consent is a breach of privacy, and runs a risk of something happening, as it did to me. One more thing that can be hacked and accessed. That is unacceptable in my opinion, and it means you have lost a customer. I have been a subscriber for the last three months and was happy to just let it ride for another few.
In the end, after a big continual effort (it always takes a monumental effort to get something like this sorted, and maybe that is by design) I was helped and told I would get a refund, but I should never have had to waste two hours of my life in the first place.
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02-08-19 09:35am
Reply To Message
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4
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Tree Rodent (0)
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REPLY TO #1 - lk2fireone :
Hiya Ik, howya doing? Yeah at least I am supposed to get my money back, and it's only a small amount, but the whole effort really pissed me off. I had to work two hours to break down a stone wall.
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02-08-19 09:38am
Reply To Message
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5
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mbaya (Disabled)
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REPLY TO #4 - Tree Rodent :
Incidents like this give porn a bad reputation as being dishonest websites.
Thanks for sharing. At least the webmaster is checking in to it.
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02-08-19 12:05pm
Reply To Message
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6
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Tree Rodent (0)
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REPLY TO #5 - mbaya :
Thanks mbaya - yes, and it's not only that they shared my details and VideosZ/Bang password, it's that they also blanked me when I contacted them about the fraudulent charge, like they had never heard of anything like that happening.
From the sound of it this happens a lot, so if they had merely said "yeah this sometimes happens we'll look into it," rather than "only you can authorize a card charge, you must be responsible for the charge, no refund," I'd have been a lot less pissed off.
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02-08-19 01:10pm
Reply To Message
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7
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elephant (0)
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Hope this gets sorted Tree Rodent, good to see the webmaster coming on here, I do agree though you shouldn't have to jump through hoops to cancel and refunded on things you didn't order. Without honest porn buyers adult sites wouldn't exist so keeping them happy and willing have a great experience should be paramount, piss them off and they will flee for good.
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02-10-19 06:14am
Reply To Message
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8
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Tree Rodent (0)
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REPLY TO #7 - elephant :
Exactly. Bad behaviour and questionable policies tarnish and damage the industry, because people become afraid to hand over their credit card details. But at least they eventually sorted it. I have been told the money has been refunded and will take up to 10 days to reach me.
If time is money, they had to spend a disproportionate amount of time on those few dollars, and so did I, but I was not letting it drop.
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02-10-19 06:31pm
Reply To Message
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9
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elephant (0)
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REPLY TO #8 - Tree Rodent :
Good on you, you sound like me, I too, annoying as it is wouldn't let it go either till I had the money back.
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02-13-19 02:53am
Reply To Message
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