| Msg # |
User |
Message |
Date |
1
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Toadsith (0)
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That's quite unfortunate, please do let us know if there is any change in the performance. Sometimes sites are simply switching servers around and don't have enough foresight to let their customers know beforehand.
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04-12-08 07:30pm
Reply To Message
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2
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topbucksGina (Suspended)
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The reason for this is that our video files are now MUCH larger than they used to be. Our newer files are of a much higher resolution, and all clips are now 5 minutes each instead of 2, 3, or 5 minutes like before. If you are experiencing buffering problems with newer videos you may need to select a different connection type - for example if you experience buffering problems with Broadband try DSL. Also, consider downloading clips as an option. Once a file is downloaded you no longer need to contend with buffering issues associated with streaming videos.We also have a great new speed test to assist customers in finding out their connection speeds.
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04-13-08 10:02am
Reply To Message
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3
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badandy400 (0)
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REPLY TO #2 - topbucksGina :
That would be fine...but he is not complaining about the time for a video, but rather the actual speed of his connection with your site. File size should have nothing to do with the speed. I get the idea that he is trying to download not stream anyway. 60 KB/sec is 60 KB/sec no matter if the file size is 10 MB or 10 TB it is all the same for speed. Downloading clips just means he has to spend more time clicking around? Many people dont like to stream anyway.
Also, no one cares if YOU get 800 KB/sec siting in the room next to the server. We all care about the speed to OUR house. If someone gets 3 MBit from every other site out there and yours falls far short there is an issue, and I somehow doubt it would be with the user that can get full speed everywhere else. Amazing speeds can be transmitted a few inches, but we need a thousand miles.
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04-13-08 08:15pm
Reply To Message
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4
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bjorn7 (0)
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REPLY TO #3 - badandy400 :
You're right badandy400. I'm trying to download, I have
no interest in streaming, and I'm getting the same download
speeds no matter what size the file is from PinkVisual.
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04-14-08 05:37am
Reply To Message
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5
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badandy400 (0)
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REPLY TO #4 - bjorn7 :
I have noticed many site that have a few users that simply cant download at any reasonable sort of speed. Many times it is much slower than you are getting from them though. Sorry about your luck though!
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04-14-08 03:30pm
Reply To Message
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6
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topbucksGina (Suspended)
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REPLY TO #3 - badandy400 :
Well if there was a massive problem with our download speed we would have many other customers complain about this same issue. But since only one or two people are complaining this, this can easily be diagnosed as user error, computer settings, or service provider.
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04-18-08 10:00am
Reply To Message
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