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User |
Message |
Date |
1
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PapaGMP (0)
Webmaster
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Murr - I spent most of the day checking our server logs and we have no periods where downloads were bottle-necked on our end and minimum download speeds have always been way above what you claimed to have received. I also tested a number of downloads from various locations across the us with no problems. Since our servers are located in one of the best data centers in the US and are capable of handling many times the peak traffic we receive, I'm a little curious about how you came up with your numbers and how you isolated this to our site and not to an intermediate connection.
Also, upon reviewing your comments about other sites it raises a few questions in my mind. The fact that you have had problems downloading from 6 different sites on 6 different networks (nationalnet, techiemedia, colo, phat, some provider in california and mci/uunet/verizon...) indicates more of a problem on your end than on the end of any of these sites. If this is the case, you owe at least six programs an apology – and possibly damages for false claims resulting in lost memberships.
Please provide me your Bring Me Your Sister username or email address that you signed up with through the contact form on any one of our sites and I will be more than happy to do some ip-to-ip testing to help determine where the bottle-neck is. Although, testing would have been much more relevant if you had contacted us during the time you experienced the download problems, we are still here to help in any way we can.
R. Reese
President
Glass Mannequin Productions
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10-04-09 04:43am
Reply To Message
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2
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ControllingMind (Suspended)
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REPLY TO #1 - PapaGMP :
Quote - 'you owe at least six programs an apology – and possibly damages for false claims resulting in lost memberships'
^ Half threatening legal action on someone for a less than favourable report of your site speed, is not a very good way to encourage new members to your site(nice use of the word 'possibly' so its not a definate threat BTW). Its quite laughable that you think you could possibly win a claim for this.
Being apologetic would have been nice, instead of replying with a holier-than-thou attitude.
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10-04-09 08:42am
Reply To Message
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3
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PapaGMP (0)
Webmaster
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REPLY TO #2 - ControllingMind :
LostFaith,
I apologize if it sounded like I was threatening or unsympathetic to Murr’s situation. Nothing could be further from the truth.
We have never had complaints about slow connections in the past but since are growing at a steady rate, I took Murr's complaint very serious and spent the better part of a day (and night) going over performance logs and ran a number of tests from various locations to see if I could duplicate the problem. I did this to make sure that our users all have the best possible download speeds from our sites.
I do care if my members are getting what they paid for and if something is breaking down, I do everything within my power to correct it in a timely manner.
Slow download speeds can be cause by a number of things. And more often than not, download speeds are limited by the specific internet path that is used at the time, not the servers serving the file. If a member is having trouble downloading, the member should contact the host and request assist in troubleshooting the download speeds. In most cases it can be isolated and in many, resolved quickly.
Please accept my apology for being a bit direct - I stayed up a few extra hours making sure our users were getting acceptable download speeds and it was way past my bed time. Bottom line, I was hoping I would be able to isolate Murr’s problem but to do that, I will need more specific feedback from Murr.
R. Reese
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10-04-09 03:48pm
Reply To Message
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4
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ControllingMind (Suspended)
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REPLY TO #3 - PapaGMP :
See the difference in how you came across in both your posts. In the first your attitude seemed very arrogant, while in the second you appear to be a polite and helpful webmaster.
Your site will only really lose some technical credibility if others report the same issues. One person could just be an isolated incident, which you could be able to rectify to their satisfaction.
This is none of my business really, I only posted because I thought your response to Murr was quite threatening and a bad example of consumer relations. If you reply to your members in that fashion, you will only end up losing prospective members.
I hope the OP contacts you privately with more details, so you can try to fix his problems.
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10-05-09 08:12am
Reply To Message
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5
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badandy400 (0)
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REPLY TO #1 - PapaGMP :
If this is the case, you owe at least six programs an apology – and possibly damages for false claims resulting in lost memberships.
I am going to have to agree that this comment is a bit worrisome from a customer's perspective. You are going to ask some one to pay damages for lost membership because they have an issue? The idea of suggesting it is scary. If this is the case, you owe at least six programs an apology – and possibly damages for false claims resulting in lost memberships. The guy is just saying that he had a problem. Usually when someone has a lot of problems the site offers to give them their money back, not the other way around.
That being said I do not think I will be joining your sites for a while. So in fact it was your own comment that caused you damages in loss of membership revenue.
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10-05-09 04:49pm
Reply To Message
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6
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Murr (0)
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REPLY TO #1 - PapaGMP :
I am doing one now and it is 135 kb/sec max. Starts a little over 200 then drops.
I get 30 mbps down on my connection and I only have this problem with very little sites.
I puporsely went elsewhere before with no issues before making a comment.
Not saying the content is bad in any form, but just lacks in speed to me compared when I go elsewhere.
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10-16-09 05:58pm
Reply To Message
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7
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PapaGMP (0)
Webmaster
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REPLY TO #6 - Murr :
Murr, Great to see you back. Send me your username through the contact form on the site and I'll have the server guys troubleshoot the problem. We've got some pretty neat tools for figuring out where the data-stream is getting hung up.
Richard - aka PapaGMP
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10-16-09 06:18pm
Reply To Message
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8
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Jay G (Disabled)
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REPLY TO #1 - PapaGMP :
Replying with information is helpful. Threatening critics with "damages" is NOT.
I read reviews all the time and know from my limited computer experience that technical issues can come from several different sources including the user's own computer, etc.,not just the websites, so an angry criticism with a moderate and thoughtful reply from a webmaster will get my attention in favor of the webmaster.
I join dozens of websites each year in search for interesting content and have had a few bad experiences, but mostly good, and some downright excellent.
Sharing our experiences is what we do at pornusers and I appreciate everyone's experiences, but can also downplay some user who is simply angry because his computer works poorly, and the customer service tries its best.
Being totally ignored by sites with problems is the most frustrating, but I simply share my experiences and move on to better sites.
Best wishes to you. I really do appreciate the excellent work done by so many webmasters and do understand the technical difficulties involved.
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10-23-09 09:28am
Reply To Message
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9
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Murr (0)
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REPLY TO #7 - PapaGMP :
Sorry, Havent been on in quite some time and not at all ignoring.
I could always fill out a form somewhere for you for you to test, but no longer a member and that isn't because I hated it.
I tend to jump from place to place not staying long.
But if you want to see what the problem is anyhow, let me know.
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12-03-09 05:38pm
Reply To Message
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