| Msg # |
User |
Message |
Date |
1
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Drooler (Disabled)
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I actually prefer IM because you communicate directly with a live rep, and because it's typing, the message has a better chance of being clearly understood than it would by telephone. Things get resolved faster that way.
E-mail is number 2, but it's more involved because you have to go back and check for a response, which may not be found amongst the fresh bumper crop of spam. And you may wait, and wait, and wait ...
Epoch has a nice IM feature. (Well, I think it's really "chat," should that make a difference.) I've always had success with them through that.
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06-15-11 04:33am
Reply To Message
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2
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Jay G (Disabled)
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Phone would be ideal because my dealings with agents have always been good when they are available. E-mail is so seldom answered by most sites that I'm surprised when I actually get an email response.
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06-15-11 05:44am
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3
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pat362 (0)
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I picked email because that's what most sites offer. I would have picked instant messaging but I've only been a member of one site that had that so it's not usually available with most sites.
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06-15-11 05:58am
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4
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lk2fireone (0)
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I've used email in the past. The response is hit or miss. Most sites have never replied. A few have replied in a timely manner. But I don't try to contact customer support unless I'm having a major problem. And because I usually get such a lousy response, I don't have a lot of faith in customer support, which many sites advertise as 24/7.
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06-15-11 07:33am
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5
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atrapat (0)
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I've had twice problems recently with sites that didn't get my password activated right away and using the chat option solved it while one of the sites, somewhat of a name in the porn industry but that shall remain nameless, replied my email 30 days later.
I was a bit dubious about the chat option and, in fact, took me about 15 minutes both times but, if you're in front of the computer anyway, it's a pretty effortless way to solve password issues.
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06-15-11 12:08pm
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6
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rearadmiral (0)
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Thankfully I don't have many problems, but those few I've had my preferred means to get them solved is email. Recently on a VOD site that I trusted I used a pop-up chat window and that worked well too.
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06-15-11 01:20pm
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7
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Capn (0)
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Email is my preferred option.
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06-15-11 03:16pm
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8
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tangub (0)
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Can't say i've ever had any real problems to contact customer support about when being a member anywhere but on some occassions i've emailed sites in advance of joining if i have any questions regarding the site and sometimes just to complain about being expected to pay more through regional pricing and so far i've always had a reply.
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06-16-11 01:47am
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9
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t9chome (0)
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I usually use the cs form on the site. After that they send me an email.
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06-16-11 07:31am
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10
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Denner (0)
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Email anytime - but that's from a European point of view - would not like to spend "fortunes" on overseas phone calls....
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06-16-11 08:56am
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11
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RustyJ (Suspended)
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Email. I don't really bother with international calls if I can avoid them.
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06-16-11 10:00pm
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12
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slutty (0)
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The few times I have done it, I have done it via email.
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06-16-11 11:44pm
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13
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otoh (0)
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Email for me. On a couple of occasions I've not received a a reply, but only when it wasn't that important... as such, didn't chase it up, and just made a mental note about unresponsiveness.
If I had a billing query that I really couldn't resolve, I guess I'd phone... and probably be quite sheepish about it!
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06-17-11 12:49am
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14
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Homegirl (Disabled)
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Email is the best way to reach a site.I want a record.
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05-31-20 08:55am
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