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1
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elephant (0)
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Thanks for reporting back on this as I was going to join soon to the network and you are right it clearly states on the joining page its $29.99 with the PU discount for network access and $19.99 for the one site. They should give you all the network sites as that's what it says you get for $29.99 so its false advertising isn't it if they turn around as say you have to pay more now.
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10-02-11 06:03am
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2
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rearadmiral (0)
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REPLY TO #1 - elephant :
I'd definitely hold off for now. Their customer service seems to be willing to help and I'll certainly report how this gets resolved. What bugs me is that I joined specifically from a page that offered the discount. So their position now seems to be that the option I had was to joing the single YLP site and pay either $20 or $30 for it. Some option! My guess is that the customer service department just wasn't aware that there is the TBP/PU discount and since I paid $30 that means that I only have single site access since that's what they're used to seeing. Having specifically mentioned TBP/PU that might trigger something.
One other issue that I'm having is that Free Download Manager seems to work with video files and some picture files, but with other picture files the site denies access. If I get that sorted out I'll let you know that too.
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10-02-11 07:16am
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3
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tangub (0)
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Sounds like a good case for requesting a refund from CCBill if they don't provide the network access as advertised. I wonder what you get if you just pay the $19.99, access to nothing? Same as elephant i was on the verge of giving this network a try but i think i'll wait and see what happens now.
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10-02-11 07:19am
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4
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elephant (0)
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REPLY TO #2 - rearadmiral :
Cheers mate appreciate the updates. Yeah it sounds as if there's some communication issue in the billing department at Diesel as they must not know there's a discount and going from the normal price structure. Its still the normal price at 18 only girls I noticed too.
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10-02-11 07:21am
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5
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rearadmiral (0)
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REPLY TO #3 - tangub :
I doubt that I could make a good case for a refund since I couldn't wait for an answer and started downloading from YLP already. They could easiy argue that I paid for YLP and I got YLP so there's no valid complaint. I'll wait and see...
One big issue I'm having now is the download speeds just fell off a cliff. I'm seeing speeds as low as 60kb/sec. That isn't acceptable. They start out fast (1800kb/sec) but then drop off almost immediately.
And I'm still having to download photo sets manually since the download gets 'denied' when using Free Download Manager.
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10-02-11 08:34am
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6
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rearadmiral (0)
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REPLY TO #4 - elephant :
No answer to my question yet, but it is Sunday so I'm willing to wait until tomorrow. I had an issue with a site once and the staff at TBP stepped in to help resolve it. If I don't get an answer from the site I may try that route. If Diesel told TBP that they'll offer a discount and then don't do it, I suspect the TBP staff will want to know that.
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10-02-11 08:37am
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7
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lk2fireone (0)
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REPLY TO #6 - rearadmiral :
If you use either the PU or the TBP link to go to the Young Legal Porn site, and then go to the signup page, you see a choice of two memberships:
$19.99/month for access to Young Legal Porn.
$29.99/month All DieselAccess Network sites.
Since you chose to pay the $29.99/month, you are entitled to access all the sites in the Diesel Access network.
In a sense, this is a separate issue from the PU/TBP discount. Because you are signing up with Diesel through CCBill. (PU/TBP almost certainly gets some payment if you use the PU/TBP link, but you are signing up to Diesel through CCBill.)
And the signup page clearly tells you what you will be charged, and what you will get for that payment.
So contact CCBill and explain you are not getting what you paid for. You should have a choice of a full refund, or access to the complete Diesel network.
Or you can contact the Diesel support, and explain.
But there's no question you are entitled to full network access. It says so clearly on the signup page.
If you didn't use the PU/TBP link to go to the Young Legal Porn page, then the signup page would show different prices:
$29.99/month access to Young Legal Porn site only.
$39.99/month access to 13 sites in the Diesel Access network. (But even though it states 13 sites, you should get access to all 14 sites. This signup page needs to be updated.)
And there are a couple of other membership options.
But like I said, if you used the PU/TBP link to go to the Young Legal Porn site, you should have used the signup page where the prices were $19.99 and $29.99
Sorry to be so long-winded. But you said you used the PU/TBP link, and you were quoted $29.99 for complete network access. So that is what you were entitled to. Whether CCBill or Young Legal Porn will give you better satisfaction, I don't know. But you should definitely get complete access to all the sites in the network. It said so on your sign-up page.
Maybe CCBill can help. They have been helpful to me in the past.
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10-02-11 11:05am
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8
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rearadmiral (0)
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REPLY TO #7 - lk2fireone :
Thanks for the suggestions. If this persists I’ll certainly contact CCBill and see if they can help. At the very least, I know I can cancel the membership easily if nothing works.
For now I’m just going to wait to see if they reply to me again. They responded quickly yesterday but since this is Sunday I may have to wait a bit longer. The position that their support staff took was that there are two tiers of memberships - $30 and $40. One is a site-only and the other is the full network. Since I paid $30 then I have site only. I then went back to them to tell them that I signed up through TBP and that a discount was offered. I also took a screenshot of the sign-up page where it clearly shows the discounted network price. If push comes to shove I have that to show them, and it may help with CCBill too.
My suspicion is that that they contract out support to a third-party company and that company isn’t aware of the discount, or they are aware and just didn’t realize that it applied here. I’m not giving up hope that the simplest resolution will be the one they choose to go with – giving me full network access for the agreed on price.
I’m not sure that I’ll look for a refund though – I have downloaded a lot of material from YLP and I wouldn’t feel right about demanding a refund. If the folks at YLT refuse to do anything then I might see if CCBill can intervene.
My information on the TBP discount was a reply to their email to me. There was a lonk to allow replies and if I don’t hear from them by tomorrow evening I’ll open a new ticket and see what happens.
I’ll keep everyone posted as I know there are some PU members thinking of joining too.
As you point out though, I am simply asking for what I paid for. The screenshot shows what I opted for – full network access for $30. I have a lot of options, and even the worst of them – cancelling and just taking the $30 hit isn’t all that bad.
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10-02-11 02:56pm
Reply To Message
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9
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lk2fireone (0)
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REPLY TO #8 - rearadmiral :
Thanks for the update and the very complete explanation.
But if you can't get full network access, in spite of the fact you might have downloaded material from Young Legal Porn, you are entitled to a full refund of your $30.
You should get the refund from CCBill, if you explain the problem.
Or you can get the refund from your credit card company if you signed up with a credit card.
Either company should give you a full refund, since you did not get the full network access you paid for.
Reputable companies don't quibble about minor details, such as you might have downloaded some content from a single site. You are entitled to full network access, which you are not getting.
But the best solution would be if you were given full network access. And maybe the Diesel network support (if they are part of Diesel, and not just some outside third party), might give you a free extra week in your membership to make up for the problem.
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10-02-11 07:55pm
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10
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rearadmiral (0)
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REPLY TO #9 - lk2fireone :
I’m going to admit that your recommended response is the right one – a company offered me something for a price, I paid that price and I didn’t get what was offered. I agree that one of the available solutions is asking for (and reasonably expecting) a full refund even though they could argue that I got a lot of value anyway.
But… since I’m only a few days into the membership, and I have faith even in porn webmasters, I’m still going to see if the site will just provide what I bought.
I have two emails in to them – the first one saying that I didn’t get network access, and the second pointing out that I signed up through TBP which gives a discount. They responded to my first email offering me access to one additional site. They didn’t respond to my second email but obviously got it because they gave me access to two additional sites.
So the plan now is to write them again and remind them of the discount. Maybe they intend to revoke that, but they hadn’t when I signed up so I should get access to the full network. I’ll be sending them an email with this information ASAP and I’ll let you know how that goes.
I’m also thinking that PU has a lot of members who probably take advantage of the discounts. If they aren’t honoring their discounted price I suspect that the staff at TBP would pull down the discount information that would then have a negative impact on new memberships.
Thanks for the interest in this.
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10-03-11 01:46pm
Reply To Message
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11
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dieselman (0)
Webmaster
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REPLY TO #10 - rearadmiral :
Hello to all of you!
I am the man behind YoungLegalPorn.com and all the rest of our great sites. First of all, thank you very much for interest in our sites! You have a great taste in girls! Aren't they are so lovely? :)
Now, I was very glad to provide a special discount to TBP community to YoungLegalPorn.Com and also for our complete network! You must be proud of TBP as we never released such an offer for new clients!
But, for some reason, Mr. Rearadmiral has some issues with accessing all our sites after purchasing a special access. Let me assure, it will be fixed right now. This is a technical issue. I have already got a note that it will be solved within minutes, in case you still have a problem with it, please let us know. I will follow your ticket tomorrow morning as it is 03:00 AM here.
I will be more than happy if you share with me your experience with our sites, who is your favorite girl and how do you like our latest member area platform.
See you tomorrow!
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10-03-11 06:28pm
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