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User |
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1
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RustyJ (Suspended)
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I like the fact that they are also active here. Problems often come up when discussing the site so it's good to have someone follow the discussion and maybe learn from it.
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10-31-11 12:08am
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2
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Sandstone (0)
Webmaster
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Thank you very much for the kind comments, we try to to be as prompt as possible. :)
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11-02-11 01:12am
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3
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brotherlove (0)
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Monahan count yourself lucky. I've never even gotten a reply on any problem I've submitted. They always go completely ignored. The only reply I ever got was in response to a negative comment I posted here. It didn't really help any. There was one particular video that was linked to the wrong thing on their website, something you see too frequently with older content, and I've reported it at least 4 or 5 times over a year and a half and it's never been fixed. I pretty much gave up on reporting anything since they NEVER respond and seem as if they couldn't care less about content issues when it isn't brand new content.
The content overall is great but if you find something that doesn't work don't bother reporting it because you'll be ignored and it will NEVER get fixed.
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12-16-11 11:45pm
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4
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Monahan (0)
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REPLY TO #3 - brotherlove :
I've not had a content issue so I can't respond from experience. My problem was accessing some of their sites. I thought it was a problem I may have caused but when I couldn't fix it I emailed them with an almost immediate response that they'd fixed it.
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12-17-11 09:22am
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5
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Monahan (0)
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REPLY TO #3 - brotherlove :
Looks like my earlier experience may have been an anomaly. I just posted a new comment about my latest experience with their Support function which, unfortunately, matches yours.
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01-31-12 09:15am
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