Along with the new layout we also introduced some new features. One of them was to leave behind the flash streaming technology and swap to the quicker, comfortable WebM streaming. There were also some changes in the download formats.
This whole new set of features was debuting on 1st August. From that day forward, all new scene releases support the new layout, but the scenes released before that requires an upgrade to be able to run in this new panel. It is a job has to be done and we do it continuously, but it surely will take some time to finish with them all.
So to make the long story short, the scenes released after 1st August run in the new format, the ones before that not... or more precisely not yet.
We are really happy to hear that the new layout found a positive welcome by the users. We would like to point out that beside the face lift and the upgraded functions, there are also some less obvious changes on the page. We fixed a few errors, including the issue that caused newly started videos crash from time to time.
I hope we can keep on satisfying you with our content, and will be able to provide a comfortable and user-friendly surface for your uninterrupted entertainment.
I totally agree with your opinion, Randyman. A civilized tone should be expected in every social environment, let it be real or a virtual one (such as a forum or even a comment system), but not only because moderators enforce the rules.
Unfortunately it seems to be too much to ask for when it comes to the generic internet community (I hope you forgive me for the personal opinion) and there will always be people without manners... and their comments will reflect their defect. True, even the prettiest of models are ready to get dished by random people, it is part of their job and a by-product of their popularity, but it won't justify the existence of comments like those.
Still, it is always a touchy matter when it comes to deleting a comment, especially if there are no set rules or guidelines that would draw the line between 'allowed' and 'forbidden'. (Yes, there is still a thing called common sense, but let's face it, common sense is quite a subjective concept) The very fact our Network lacks such rules is totally our fault, something we'd like to apologize for and will try to implement as soon as possible. Armed with that, it will be much easier to deal with posts breaking the rules and going too far.
It also will require some resource management, because the main focus of our Support team was mostly member management and member support instead of moderating comments on the model page (which would require quite many people to handle)... but that is something we should worry about.
What I can do and will do is to forward this issue to our Support team so they can take the necessary steps.
Thank you very much for pointing it out for us, and I hope that aside this you all have a great time in our Network.
thank you very much for the compliment, it is always good to hear about a customer satisfied with the product.
Unfortunately I cannot promise that we will change the number of pictures added to each sets. What I can promise though is to forward your request to our content team and the providers, and let them decide if they see fit to increase the photo-count.
Thank you very much for your feedback, highly appreciated.
Forgive me for the late answer. You have indeed very keen eyes, this feature is under re-construction, as our IT team is trying to make it more user friendly. Unfortunately it results some bugs in a few browsers, I'm afraid you experience this at this very moment.
Hopefully it will be fixed very soon (along with some other bugs) and we can introduce some new features too.
Stay tuned for updates and thanks for your continuous interest.
A tiny correction. "It is not a bug, it is a feature" as often said, and indeed it will be a feature very soon. It is work-in-progress at the moment, missing some useful utility (like turning transparent when it overlaps the text, and so on), and currently it is a slightly bit bugged.
But hopefully it will work properly very soon.
Thank you very much for your observation, and happy to hear your positive feedback about the network.
I'm very sad to hear about these problems. There is one more solution I can think of in this very moment. Please be so kind and check out if javascript is enabled in your browser, that may cause this type of crash.
If the problem still persists, please open a ticket in our zendesk ticket system. Feel free to mention my name, I've already let our support department know about the issue, they will investigate it for you.
We will compensate you for the lost time, naturally. Thanks again for letting us know about the problem.
Thanks for the kind feedback, Gasperdian, highly appreciate it.
Unfortunately business is like this. Models and performers will come and leave all the time. Some of them decide to go for solo only, others just do it for a living and stop when they have enough. Again others start a totally different lifestyle that would conflict with their adult career.
I hope that sooner or later new beautiful stars and skilled performers will arrive to replace the old ones, and everyone will find his or her own favorite. Until then, keep your eyes on the industry, hopefully there will be many out there for your liking.
Thanks again for taking the time to give a feedback and happy surfing.
You are totally right, and though we are aware that it may cause some confusion for the old-time collectors and we are honestly sorry for it, merging the content into the new two-network system would cause some serious content duplication. We felt awkward and even unfair toward our paying customers, so we decided to remove those selection sites.
Good news though, that - as much as I know - we haven't deleted any content so they have to be somewhere there in the network. Let me give you an approximate direction about the current location of the content of the given selection sites. Although it surely won't be 100% accurate, it still can give an idea about the whereabouts of the scenes you may looking for.
We are really sorry for the continuous problem, but unfortunately the issue is not on our side (or more fair to say, that not only).
To permanently correct it would require some work on the payment processor's part, and unfortunately we don't have real control over there, thanks to the secure nature of the transactions itself.
It is sure that the issue comes from the false synchronization between their system and ours, which modifies your subscription data in ours in a wrong way.
Nevertheless, I'll try to dig into the problem, call them and see if we can solve it somehow for good. Until then, let me ask for your further patience, and naturally we will add the lost days as a compensation.
First of all, please let me apologize for the late reply, but business matters kept me away from the forum.
Indeed, we are also experiencing this slowdown, and we made and still making an extended investigation to find out the core of the problem. Slowdowns happened in the past too for some reason or another, but we managed to resolve them in a few days. This is something new though and having a third party server provider doesn't help to speed up the repair process, for our greatest sorrow.
Nevertheless, we are on it and we've found a few possible glitches which has been already forwarded to our partner in hope they can locate the issue and resolve it in the very near future.
Until it happens, let us ask for your patience and accept our apologies for the inconvenience.
You are totally right about your complain and our deepest apology for the sudden drop of support speed. For a short period of time we had a bit of reorganization at our hand which kept us busy. Not to mention that - as usual - we struggled with numbers on the support department at the worst possible time (isn't that typical? :) )
Either way, now everything is back to normal, and we're working on the slightly piled up tickets with full speed. Though it may take a day or two to fully restore the balance, we will make sure to compensate everyone for the possibly lost time.
Please accept our apologies again, and everyone who might be involved.
Yes, this video enhancement is an ongoing, but quite slow process. The content team is constantly on it, but it still takes a lot of time. They usually re-edit 50 or so videos in each month, but there is still around 2000 sets to go. Definitely will take some time.
When there is a reasonable number of upgraded videos, there is usually news posted about it in the 'Fanclub' section (21Sextury Classics... today you have to go back to the 8th page to find the latest list, but there will be a new upcoming sometimes soon).
Sorry it takes that long, but I hope it will worth the time to wait.
I've checked into the matter, as promised. The situation looks like this:
In the past, we indeed used this video, but because of some issues, it has been removed from the site (something with the pictures and stuff). You were very prompt with download, that's why it is in your collection (in a way, you had a rarity for a time :) ).
Now, that the pictures were repaired, the whole set got to be uploaded again. I would say download the pictures again, but the video is indeed the same.
Sorry for the confusion it may have caused to anyone. We try to keep these mistakes at the minimum.
Thank you very much for the feedback, Porndog, is is nice to see a member's opinion about our sites. Unfortunately there is some misunderstanding I need to get straight here.
First of all we don't have any hidden agenda. We don't limit neither the amount you download, nor the speed which you can download with. We don't use DRM and we don't restrict our members in any ways.
The reason you experience such a thing is very likely originated from your next issue, namely the IP changes.
It is not a manual thing we do. Believe me, we don't pick members and mess with them, or accuse them on any ways. Our aim is to make our members happy and satisfied.
The mails you get are coming from our security protocol, something which exist to serve the safety of the accounts of the countless members. Unfortunately, in some cases the IP address changes regularly, and if you log from session to session from different IP addresses (it often happens with wireless connection, with some proxies, and a few Internet provider, such as AOL, also directs their customers' net traffic in such a way), our protocol changes your password and send you the new one... just to be sure your access hasn't been compromised.
The significant majority of our customers will never experience such a problem, but unfortunately we cannot put the security of countless accounts into risk for the few uncomfortable occasions.
Nevertheless, we are really sorry for this inconvenience. Be so kind, Porndog, and open a ticket if you find the time, we will try to find out a solution to help you or compensate you in one way or another.
You said it correctly, Rusty. The multi-layered membership with loyalty and numerous bundles has been removed to simplify our offer. Also, thanks for the great review.
Really sorry for the late reply, got tangled up by all the kinkiness around adult industry. :) Nevertheless, I'm here now and more than ready to reply.
Unfortunately the inability to check or comment an existing ticket through the ticketing system is a valid issue which we try to resolve. As someone correctly pointed out above, our ticketing system is powered by Zendesk. It is a great service but it has some limitations we are trying to work around at this very moment.
Until then, further comments can be added by simply replying on the confirmation mail. This reply will be added to a given ticket and we will see it in our system.
I'm pretty sure that we will have a solution somewhere in the middle of the next week. I'll keep you updated about the topic.
About support accessibility. Feel free to contact us by using either the "I HAVE A PROBLEM" button in the members' section (on the Settings tab), or click on the CONTACT US button on the bottom of any of our pages, or just open a ticket using this URL: http://21sextury.zendesk.com/anonymous_requests/new
We will get these and will try to reply as soon as possible (support can be a tad bit slower during weekends).
I guess we have some misunderstanding here. The 21Sextury Credit was created to be an additional feature, not to restrict our customers in any ways. It is an alternative way to purchase scenes without subscribing for a full month or year, and they also serve the needs of those who prefer micro transactions instead of a full membership. We also give these Credits as a gift for active subscription days, so you can acquire sets from our other Network, or purchase scenes from these accumulated Credits even after your subscription has expired.
Nevertheless, was sorry to read that you had issues with your subscription, Schlemihl. If I remember well, personally I was the one checking your ticket, and found no problem at all. Not sure what could have been the issue, but please, whenever you experience any difficulties, open a ticket ( http://21sextury.zendesk.com/anonymous_requests/new ) and we will try to resolve it as soon as possible. Believe me, it is important for us to know you are happy and satisfied with your subscription and the service.
Thanks for the review. :)
08-09-1102:05am
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