| Msg # |
User |
Message |
Date |
1
|
Capn (0)
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That sounds very dodgy to me.
Well worth while avoiding these folk then.
Thanks.
Cap'n. :0)
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12-28-12 02:38am
Reply To Message
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2
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gaypornolover (0)
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A well-written and very useful warning. I hope you stick around on the site and write us some reviews! Welcome to the site.
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12-28-12 04:51am
Reply To Message
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3
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International M (0)
Webmaster
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Please allow me to explain how this is working.
We DO use Epoch for billing and we also use VXSbill.com
You joined tainster through VXSbill, and if you like to cancel you can visit this page;
http://www.tainster.com/main/help
There you see a big link to this page;
http://askmaxx.net/
where you can cancel easily.
Because we offer both billing solutions we have to do it like this. If somebody joins through Epoch, they can cancel here;
https://epoch.com/nl/index.html
I hope this explains everything well to you. We are a straight and honest company and we don't play any tricks with our customers. Feel free to contact me directly if you have any further questions.
Best regards,
Dennis
dennis AT sansyl.nl
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12-28-12 06:50am
Reply To Message
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4
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International M (0)
Webmaster
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I hope that everything is solved this way....
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12-28-12 06:50am
Reply To Message
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5
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Marcus (0)
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REPLY TO #3 - International M :
To be fair to potatohead, that page is quite misleading.
It says on there several times that the billing agent is Epoch and doesn't make any reference to VXSbill. I would have thought it would have said under billing on the left "If you joined via Epoch, click here, or if you joined via VXSbill, click here" as it makes it obvious that there are two billers.
I know it's mentioned on that FAQ page, but I must admit it wouldn't have necessarily occurred to me to look there, particularly as the Help page does imply there's only one biller.
Hope you don't think I'm having a go or ganging up on you, I just thought you might appreciate input from the point of view of a browser :)
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12-28-12 07:04am
Reply To Message
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6
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International M (0)
Webmaster
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REPLY TO #5 - Marcus :
Hey Marcus,
I will try to make some changes to make it more clear for our customers.
Thanks both of you for your input. We try to improve our sites every day, and I put this on the list to make these changes..
Best regards,
Dennis
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12-28-12 07:25am
Reply To Message
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7
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Marcus (0)
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REPLY TO #6 - International M :
Thank you for taking my feedback as it was intended, and happy to hear you're considering refining that page.
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12-28-12 07:31am
Reply To Message
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8
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International M (0)
Webmaster
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REPLY TO #7 - Marcus :
Hey there,
I just wanted to let you know that we rebuilt the pages like I promissed you before.
On this page, you can find everything you need;
http://www.tainster.com/main/help
I hope you like the new setup!
Greetz,
Dennis
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03-08-13 01:57am
Reply To Message
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9
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Marcus (0)
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REPLY TO #8 - International M :
Great work, Dennis, I'm sure potatohead will be happy to hear this too - great example of listening to members' feedback.
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03-08-13 09:27am
Reply To Message
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10
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International M (0)
Webmaster
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REPLY TO #9 - Marcus :
I am glad you like it!
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03-11-13 02:04am
Reply To Message
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