Review Replies (5)
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Replies to the user review above. |
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1
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Ace DDF (0)
Webmaster
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Thanks for your review, we appreciate it :) Wanted to go over a few of the Cons to understand them better and resolve them for the future if you don't mind.
Cons :
1/2 the inventory is old to very old.
Well this is the nature of having a site which stems back from 1999. We are looking into the possibilities of Remastering all the old content...but it is arduous, and with over 20 new releases each week....main focus is on New content, old content is more of a Bonus.
Navigation is inconsistent.
Should be pretty straight forward right now. Would you mind explaining a bit further?
Piss poor search never worked.
Some examples of what didn't work? There are many options for search, including a Free Search, and advanced search feature, both for sets, and models, as well as story text, but we would love to know whats not working on your end.
Slow downloads
This should be pretty good now compared to the past however it does also depend on your DL Speed. Example of DL Speed compared to Filesize?
Difficult cancellation
We have a cancel membership button inside the My Profile sector and at the Footer of each page on the site. What problems did you encounter? My email is always open, any feedback from a Member having problems, including cancellation is resolved very quickly. Marketing.ddf@Gmail.com
Download format varies allot even during same time frame.
This should not be. Only in Old sets, Prior to 2011 as technologies were different back then. Can you provide me with an example?
Not all movies have picture.
Some sets are Video only and are clearly Marked on the Cover Image.
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06-30-14 01:45am
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2
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Cybertoad (Disabled)
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REPLY TO #1 - Ace DDF :
Hi There,
I will respond in order for you :)
1. The site may have material going back to 1999, and why that may be awesome to use as a selling point. The site is never clear about the videos amounts including mostly old material.
If you are selling very old material the site should includes words like classics disclose material being old.
2.
Navigation why looks straight forward jumps around at times I find myself constantly having to use a back button because the links did not go where the should, it looks like its a good system, but in Firefox it worked poorly, perhaps its a browser issues but there is no mention of Firefox issues on the site.
3.
I thought i was pretty clear on the searches, I can enter one thing and it brings up material not even related. Can't be much more clear then that .
4.
I have a 60MB connection best download speed was in the 300K at 2GIg files that makes for slow downloads. Other porn sites I use are twice as fast if not faster.
5.
The website said it cancelled my account, I got a page saying it had .
However it said a confirmation email would be sent it was not.
Contacted tech support they confirmed it was not. Sure support was easy but cancellation was not. It was not a huge deal, but imagine if every site a person did business online with require tech to cancel
perhaps that helps :)
6.
Vids and Pics.
They may be marked, but not clearly enough for the pornuser having been downloading porn for over 18 years and using the internet well before then.
The site is great do not get me wrong, but even you admit something need updating from the past, yet that is never communicated to your customers. That was my issue is the site look amazing and the ladies are very nice. But I found functionality it falls short.
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06-30-14 08:20am
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3
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Ace DDF (0)
Webmaster
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REPLY TO #2 - Cybertoad :
Hi Again CyberToad, and thanks for your in-depth review and answers to our questions.
- All the Points you make are quite Valid and the items regarding Cancellation and Customer Service will be Investigated. For the record, we have thousands of Happy Customers each month, and it is very rare that we get complaints about the Cancellation Process, but I will definitely look into that personally, as well as the Download Speeds.
- As far as communications were working on Much better comms of benefits for Members....Coming very soon,
- Search....I'll have tech check that out as well though ive checked Personally, and yes sometimes unrelated items may appear, but for the most part, our search has more options then most other sites provide.
- Firefox....though if you have some definitive pages which you were stuck on....if you could send those to me via email could speed up the process :)
Really thanks for your feedback....always helps to get our users view so we can continually improve, and thats exactly what we plan to do in the coming months. Stay tuned!
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06-30-14 08:39am
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4
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Monahan (0)
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I've been a member for a rather long time and have similar observations about the age of some of the content. It's not until you drill down to a specific scene that you discover that it's a low quality offering.
However, I like the DDF approach far better than most other sites that simply take down the old stuff. When I get a strong interest in a specific model, I'm happy getting as much stuff as possible. But it certainly would be helpful to identify the quality level of each offering that appears on a model's "home page" (the page that displays all material for a model).
From a quality perspective, I'm in agreement with you as well. DDF's last few years have added some truly spectacular babes and even the not quite as spectacular ladies have terrific video material.
I've said publicly on the PU site that I view DDF far superior to 21Sextury in its efforts to work with their customers and, more importantly, its business ethics. 21Sextury has some great content but have lousy business practices and virtually non-existent support. Their loss. DDF's gain.
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07-01-14 02:41pm
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5
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LPee23 (0)
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Ace DDF
"Well this is the nature of having a site which stems back from 1999. We are looking into the possibilities of Remastering all the old content...but it is arduous, and with over 20 new releases each week....main focus is on New content, old content is more of a Bonus."
As a past member for several months, who had a chance to look over your older content, I have to say that this would be awesome. During my time as a member, I already expressed this to support, but it deserves to be said again here.
Monahan
"However, I like the DDF approach far better than most other sites that simply take down the old stuff. When I get a strong interest in a specific model, I'm happy getting as much stuff as possible. But it certainly would be helpful to identify the quality level of each offering that appears on a model's "home page" (the page that displays all material for a model)."
This can't be said enough. It would be a huge loss if this older content were removed. While the videos could use the most remastering, the photo quality back then is still very enjoyable today, even if it is not up to modern standards. Some of those older scenes are just so well shot, and the models are so hot. I also like to keep track of models, and it would be really frustrating if a favorite model's shoots were removed, even if they were low quality.
Thanks Ace DDF for talking with us here about these points. While we are on the subject of older DDF content and particular models, I can't help but ask, what happened to the shoots with Justine Joli (aka Swan and Hope) that used to be on houseoftaboo.com? I downloaded some free samples of those on TGP's a long time ago, but the shoots aren't there anymore. Do you still have those archived anywhere? Justine Joli is amazing - any chance that even the original non-remastered shoots might be re-posted?
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07-01-14 05:09pm
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