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1
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Marcus (0)
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Good to know - thanks for the tip off.
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11-30-14 06:10am
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2
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Advent (0)
Webmaster
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Hi CaloNord, I am so sorry about the sites going in and out. We have been under severe server attack for the last week. Matt (our CIO) was working none stop with our hosting provider to get this under control. They would bring the sites up only to have them taken back down within a few minutes. It has been a battle he has fought all through the holiday and prior to it. He has now stopped the attacks but that does nothing for all of our members that were without access to our sites for that time. Unfortunately, this happened over a holiday while our staff was spending time with their families. We answer all of CS in house so it is divided between the staff. If you were promised a pass to a different site I assure you, you will receive it.
We hold our members satisfaction to the up must standards and we never fail to deliver on a promise. As far as download limitations, we do not have any in place. The only thing we limit is when a single IP is strapping the site, it will be shut down. As far as your download speeds we do not limit those either. My thought would be that while the attacks were going on was when you saw the difference.
Being under attack by unknown hackers has not only made us look bad to our members but it has also stopped our ability to bring in new ones. Not only because they can not access the site but because we are not getting bad reviews from currently members and they are leaving us. We did put a message on the sites stating we were being attacked but that does little to comfort our members. I understand our frustration and I am so very sorry this happened. Our CIO worked throughout the holiday to make this right for our members.
If there is anything else I can explain or do for you please let me know. I am the Operations Manager for ATK and I do run the CS department. My email address is Melissa@atkcash.com but please if you have trouble with the sites continue to email the support email address. I am here for you to answer questions and make sure you are taken care of but the CS team will be able to help you with site related issues much faster than me.
I hope the helps with the understanding of why things happened the way they did.
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11-30-14 08:53am
Reply To Message
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3
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LPee23 (0)
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REPLY TO #2 - Advent :
I have never understood the motive for attacks like this. Who stands to gain by going to great lengths to bring a porn site down? Disgruntled competitors? Tech savvy puritans? Or hackers just looking to test their BotNet on an easy target? I have seen this happen to dozens of sites, and I just don't see the gain in it for the attackers.
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11-30-14 01:51pm
Reply To Message
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4
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Advent (0)
Webmaster
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Thank you very much for coming back to edit your post. I am very happy you gave us the benefit and stuck around to see and enjoy our amazing site. We had a slight attack this past weekend as well but nothing like the 2 previous weekends.
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12-15-14 08:47am
Reply To Message
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5
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2 Free K (0)
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REPLY TO #2 - Advent :
"Being under attack by unknown hackers has not only made us look bad to our members but it has also stopped our ability to bring in new ones. Not only because they can not access the site but because we are not getting bad reviews from currently members and they are leaving us."
100% accurate.
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12-17-14 10:55pm
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6
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R a t (Suspended)
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REPLY TO #4 - Advent :
Is the web site functioning well now?
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01-05-15 04:33am
Reply To Message
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