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lk2fireone (0) 02-19-16  03:58pm
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WARNING: MBI payment processor is very unresponsive.

I am trying to cancel my membership to Babes network.
Evidently, you can't use the internet to easily cancel.
They state that sending an email takes 3 business days to process.
There is no system to cancel like CCBILL or EPOCH offers.
Trying to use chat to cancel means waiting a long time before someone responds.
First, you get a representative, who says he is transferring you to an agent.
Then you wait, and wait, and wait for an agent to respond.
Cancelling should be easy, not hard.

If need be, I will have to call my credit card company, and refuse payment for the monthly charge.

Maybe it makes sense for them to make it difficult to cancel.
But it destroys customer good will.

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Msg # User Message Date

1

standard (0) Thanks for giving everyone a heads up. I try to do the BangBros trick someone mentioned in their review/complaint with EVERY website that doesn't use Epoch these days:

If Epoch isn't the primary biller, enter everything correctly except for your credit card's expiration date. Make it a year in the future, and the system will reject it.

Repeat the year-in-the-future wrong date when it tells you there was an error and prompts you to re-enter your info.

On the third time (possibly fourth?), and assuming Epoch is a secondary biller, it should give you a different error message and say something like "please wait while you're redirected."

The Epoch page should appear next.

02-19-16  05:21pm

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2

lk2fireone (0) REPLY TO #1 - standard :

Thanks for the tip.
Most of the sites I join use CCBILL or EPOCH, and I've never had any trouble cancelling with them.
A few sites have their own payment processors, and I'm a little leery joining them.
But if CCBILL or EPOCH is listed as a secondary processor for those other sites, I will definitely try your trick.
It's worth the extra trouble to get a processor that you can trust.

MBI-Probiller is not a scam processor, but they do make cancelling a subscription more difficult than CCBILL or EPOCH.

With MBI-Probiller, I opened about 4 chat boxes to talk to an agent to cancel.
2 of the chats put me on hold after a representative told me he was transferring me to an agent that could handle the cancel.
After 15 or 20 minutes, I closed those chat boxes.

On the third chat box, I waited over an hour before I closed that box, because no agent came on line.

On the fourth chat box, I got lucky. And was able to cancel my subscription. The agent tried to sell me a cheaper membership, but I kept saying no.

CCBILL and EPOCH are so much easier to use--and to cancel.

02-19-16  10:25pm

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3

elephant (0) REPLY TO #1 - standard :

Yeah this is an awesome tip as I too hate these ones that make it a hassle if almost impossible to cancel, its just so wrong and does them more harm than good as many will never return again.
02-20-16  05:26am

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4

Colm4 (0) Very annoying to cancel indeed. First of all, it was not possible to cancel the 1$ per month bonus area. Have to use their chat for that.

Second, I had to press confirm like 4 times. With every step, they asked something like "Are you sure?" etc.

3rd, the cancelation is instant; You can no longer login even if you have days left.

I'll never join them again.

05-09-16  05:42am

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