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04-14-11  11:05am - 4963 days Original Post - #1
leepea (0)
Suspended Webmaster


Posts: 5
Registered: Apr 14, '11
Location: Tucson, AZ
What keeps you a member?

I belong to a few pay sites and seems like many sites have similar features/benefits etc. People sign up and cancel all the time, and some sites give you cancellation discounts etc. to try to get you to retain.

So what I want to know is, what keeps you all interested/sticking to a site month after month? Contents, updates, downloading stuff is obviously important..but what are the other intangibles? Live shows? interacting with pornstars? rewards points? And what are some sites with good retention strategies?

so help do me a solid and discuss....
thanks

-L

04-14-11  02:12pm - 4963 days #2
lk2fireone (0)
Active User



Posts: 3,618
Registered: Nov 14, '08
Location: CA
Good site contents (quality and quantity) gets you to join a site. Plus lack of known problems about using the site:
-Good download speeds for files.
-Zip files for photosets.
-No DRM.
-Easy navigation of site.


I don't know how many PU members (or non PU-members) stay a member for longer than 1 month. In 1 month you can download the contents of a lot of sites that you will join.

So I guess that update rate would affect how long you remain a member. Or how soon you would re-join to see the updates you haven't seen before. So update rate and the price (hopefully a low one) for remaining a member would affect how long you stay a member.

Live shows (if done by the site itself) would seem to be very expensive. A number of sites/networks use a live show service. I've seen the same live show service at a few different networks, and the live shows they put on are really a waste of time. The models in the live shows do almost nothing except wait for the customers to pay for a private show, which can get expensive very fast.

So I don't think those live shows have much value, except for the company putting them on, which might make a profit off of them. But I think the paysites are getting little value from the live cam shows: my feeling is that the paysite customers think the live shows are basically a waste of time, after they view a few live shows where the girls do almost nothing.

But someone in the adult business would have a much better knowledge of how sites attract and retain customers.

04-14-11  02:26pm - 4963 days #3
lk2fireone (0)
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Posts: 3,618
Registered: Nov 14, '08
Location: CA
I just glanced through a couple of reviews on Pink Visual Pass at Porn Users (this site).

The reviews and comments all rated your site/network poorly.

You might want to read through the reviews and comments. There is one recent comment, and the reviews are one year old or older.

But any Porn User member, reading those reviews and comments, would hesitate to join your network. There are too many complaints.

04-14-11  03:47pm - 4963 days #4
leepea (0)
Suspended Webmaster


Posts: 5
Registered: Apr 14, '11
Location: Tucson, AZ
Thanks lk2fireone. I'm very appreciative of the comments, especially the candidness of them.

I do want to engage people here and this kind of feedback is valuable and important. It's important to not lose the consumer perspective, especially if you want to provide a great user experience. Sometimes you can get bottled up in your own likes/dislikes/worldview/business and miss what others deem important, relevant or useful.

So my hope is to get a fresh perspective from the users here, and then utilize that feedback to work both on addressing our shortcomings and improving the areas in which we already do a good job or in which our members are satisfied. Between those two things, the hope is to transform our sites and our brand into something better.

I did read those comments regarding the PC site btw.. and I'm not only inquiring about PC but mobile sites as well...since there is now a proliferation of mobile porn.

So, just really interested in hearing about those added extras or important "gotta haves" that would not only keep users coming back, but get them to really become brand loyal and push porn great out to their friends

thanks so much,
-L

04-14-11  05:24pm - 4963 days #5
Capn (0)
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Posts: 1,740
Registered: Sep 05, '09
Location: Near the Beer!
A lot of folk just take what they want during the first subscription period & move on.

I tend not to do that, when I am getting a decent quantity of new, quality on topic material.

It really depends what niche you are working in as to how much direct competition you have.

The more focussed & individual it is the greater the likelihood of getting renewals.

Cap'n. Admiral of the PU Hindenburg. 2009 PU Award
Hilarious Post of the Year 2010 PU Award
( I would have preferred it to be Helpful Post of the Year for Guys who Hate 'Retail Therapy' ) :0/
Sanity is in the eye of the Beholder!

04-14-11  06:41pm - 4963 days #6
pat362 (0)
Active User



Posts: 3,575
Registered: Jan 23, '07
Location: canada
I currently hold 3 long term membership. Here they are In no particular order: Brazzer, TeenMegaWorld & 21Sextury.

The reason why I renew my memberhip is because these sites all offer these things:

1-Regular updates(minimum of 1-2 new video each 2 days)
2-Multiple video download options.
3-Good to excellent download speeds.
4-pics sets
5-monthly price(25$ or less)

If a site has only a few of these then I might renew once but I'd never stay long term.

There was a time when I would have seriously considered joining Pink Visual but that was a few years ago. These days they could offer me all of the above and I still wouldn't join because I consider Pink Visual to be a dead network. They claim to still be updating with new content but it's either leased material or remastered older scenes. Long live the Brown Coats.

04-14-11  06:43pm - 4963 days #7
Drooler (0)
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Posts: 1,831
Registered: Mar 11, '07
Location: USA
Pretty much what pat362 said in his list above, but without the videos is OK by me.

And the pics have to be really, really, really big. I wanted something new, so I left England for New England.

04-14-11  11:15pm - 4962 days #8
slutty (0)
Active User

Posts: 475
Registered: Mar 02, '09
Location: Pennsylvania
I agree with pretty much everything pat said, although I rarely keep a membership to a site longer than a few months. I will say that I have signed on for an additional month when the price was dropped when I went to cancel (X-Art dropped it to $10/month so I figured what the hell).

From a comment on your site here it sounds like your site only offers partial access providing additional acces as a bonus for "loyalty". I can't stand this practice, and it would never ever be motivation to keep me as a member, it seems dishonest unless this is well noted on your join page, which I couldn't find so perhaps you changed your policy. Also, any limitation on access that you don't tell the user about is sort of douchebaggy, so you might want to adjust that "we're not douchbags" comment on your join page if you do limit access.

Honesty is always the best policy, and any percieved trickery is only going to get you bad reviews, and certainly not going to earn repeat memberships.

I think some like to get the longer term memberships as well (6-months/1-year), and your 90-day subscription is more expensive than joining month-to-month for 3 months with the discount, so why would anyone do it?

Most sites that get members to hang around, probably do so almost entirely on honesty and decent material and regular updates.

Edit: didn't intend that to sound so harsh, slutty's having a bad day and I don't feel like fixing it to make it sound more pleasant, no offense intended. Bunny Lebowski: I'll suck your cock for a thousand dollars.
Brandt: Ah hahahahaha! Wonderful woman. We're all, we're all very fond of her. Very free-spirited.

04-14-11  11:24pm - 4962 days #9
BadMrFrosty (0)
Active User

Posts: 124
Registered: Mar 05, '10
Location: Prague (Czech Republic)
The only site I am a long term member of is 21Sextury because they are the only site that conforms to my holy trinity of long term membership:

1. Excellent download speeds
2. Excellent content quality and update frequency
3. Cheap price

The last one is the make or break on a lot of sites but for $10 a month I would be crazy not to be a long term member. The problem with the world is stupidity. Not saying there should be capital punishment for stupidity, but why don't we just take the safety labels off of everything and let the problem solve itself?
Frank Zappa

04-15-11  01:33am - 4962 days #10
otoh (0)
Active User

Posts: 159
Registered: Sep 17, '10
Location: UK
As everyone else has said, on most sites you can download everything you need within a month, so updates are probably the key factor. I'd only consider a continuing membership of a site with content that really appeals, and offers daily, or near-daily updates - without both of those factors, I'd just visit again in a few months.

Assuming this is common practice, I'm surprised that more sites don't offer a reduced recurring rate. If I joined at, say, $25, I'd be far more likely to stay a member at $10 - and if I would otherwise have visited again in 4-6 months, that's more revenue.

As to other things... I am a member of one site which has a forum - that's fun, and it's good to have input from the webmaster there. But content - and ease of access to content - is the main one. Any kind of reward points - ie presumably tiered access - is a big turn-off.

04-15-11  09:36am - 4962 days #11
Tree Rodent (0)
Active User



Posts: 708
Registered: Oct 29, '08
Location: UK
This network was one of the first I reviewed. I agree with the comments from other members. Below I list the negatives that I put in the review. To those you can add the lack of updates and regional discrimination. I thought Orgy Sex Parties was a genuine orgy site. An orgy is not two couples having sex, but Orgy Sex Parties lives up to its name. Sadly it is no longer updating.

Too many tats and fake breasts across the network, but Pink is hardly on its own in this respect. Mine was one of the higher marks, and I like the network more than others do. The reason for this is the camerawork on some of the videos. I hate too many closeups. Not that this network doesn't have them, but generally I found the camerawork to be good and bring out the best of the girls. It's a shame the negatives bring it down, otherwise I would have resubscribed. Below are the negatives I put in my review.

"First month's subscription you can only download a limited amount of the available content. Then second month, another selection is released. This is not made clear on sign up.

Really dodgy extra sites subscription con, on the sign up form. You have to untick this box to make sure you are not signing up for extra sites. I took off 5 points for that.

Older material is not downloadable, and quality poor.

Picking out what you want to download is hard, as navigation is not easy. Some of the videos are cut up into many pieces, and it's hard wading through. Too much filler content makes it even harder.

"Teens For Cash" is now "Pure Cherry Girls." It's exactly the same site, but with a changed name. I was told this by the sign up people. This was not made clear anywhere on the sites.

When you try to cancel you are offered a discount, with extra sites. Shame they don't make this material available to loyal cusomers.

Too many tattoos, even on the younger girls. A turn off."

04-15-11  02:47pm - 4962 days #12
leepea (0)
Suspended Webmaster


Posts: 5
Registered: Apr 14, '11
Location: Tucson, AZ
Originally Posted by otoh:


As everyone else has said, on most sites you can download everything you need within a month, so updates are probably the key factor. I'd only consider a continuing membership of a site with content that really appeals, and offers daily, or near-daily updates - without both of those factors, I'd just visit again in a few months.

Assuming this is common practice, I'm surprised that more sites don't offer a reduced recurring rate. If I joined at, say, $25, I'd be far more likely to stay a member at $10 - and if I would otherwise have visited again in 4-6 months, that's more revenue.

As to other things... I am a member of one site which has a forum - that's fun, and it's good to have input from the webmaster there. But content - and ease of access to content - is the main one. Any kind of reward points - ie presumably tiered access - is a big turn-off.


Otoh,
thanks for the reply. I just want to point out that we very recently added a forum section and are getting the word out now to members. Rewards points a turn off...can you give me more detail there as to why? Shitty prizes/incentives? Also I know alot of folks are 21sextury fans and I saw someone post that they offer lifetime membership even if you cancel? Not sure I ever saw that on their sites...

-L

04-15-11  04:57pm - 4962 days #13
exotics4me (0)
Active User



Posts: 664
Registered: Jan 12, '07
Location: USA
Originally Posted by leepea:


Otoh,
thanks for the reply. I just want to point out that we very recently added a forum section and are getting the word out now to members. Rewards points a turn off...can you give me more detail there as to why? Shitty prizes/incentives? Also I know alot of folks are 21sextury fans and I saw someone post that they offer lifetime membership even if you cancel? Not sure I ever saw that on their sites...

-L


Overall, I noticed in one of your other posts the mention of mobile porn. I could be completely wrong on this, but I don't know any collectors of porn that use the mobile porn options. I mention this because it's the collectors that are most likely going to be your long-term customers or the ones that return 3-4 times a year. Mobile I guess is a nice touch, but most collectors are looking for technical quality, something mobile porn doesn't offer.

We also collect external hard drives to hold all of our HD huge collections of porn on.

A balance in quality is needed. Some sites just go too far, even 21 Sextury, some of those scenes are 1920x1080 resolution with 10000 bitrates, topping 2 GB each. I think model selection can matter as well, but maybe in connection with model selection too, exclusive content really helps. I've joined sites in the past just because they have a dozen or so exclusive clips of my favorite models.

On the 21 Sextury lifetime membership part. What they've done, when you cancel, your username and password stays active. It's like having a lifetime pass to the members area of their site. This way you can go back and check updates, changes, new sites, etc...

The lifetime membership doesn't allow you to download anything though, unless I'm mistaken. I do think it's a nice touch though since a lot of sites won't let non-paying visitors see their content or new updates until they join. It's nice for us collectors that collect certain models and we can visit to see if there is new content for any of those favorites without having to pay. My first time I jacked off, I thought I'd invented it. I looked down at my sloppy handful of junk and thought, This is going to make me rich. - Chuck Palahniuk

04-15-11  06:41pm - 4962 days #14
pat362 (0)
Active User



Posts: 3,575
Registered: Jan 23, '07
Location: canada
Originally Posted by leepea:


Otoh,
thanks for the reply. I just want to point out that we very recently added a forum section and are getting the word out now to members. Rewards points a turn off...can you give me more detail there as to why? Shitty prizes/incentives? Also I know alot of folks are 21sextury fans and I saw someone post that they offer lifetime membership even if you cancel? Not sure I ever saw that on their sites...

-L


The lifetime membership is purely a marketing gimmick as one of our members learned. Any 21sextury member past or present can access the network but that does not mean he can download the files. It only means that he can view all the update. It's great from a marketing point of view but it borders on bad business practices. Long live the Brown Coats.

04-15-11  07:42pm - 4962 days #15
Khan (0)
Suspended



Posts: 1,737
Registered: Jan 05, '07
Location: USA
Originally Posted by leepea:


.. and I'm not only inquiring about PC but mobile sites as well...since there is now a proliferation of mobile porn.


You might want to look at two different polls we've run (2 years apart) regarding mobile devices and porn:

Do you ever watch porn on a mobile device like an ipod or cell phone? [2008]

Buying and viewing porn on mobile phones seems to be the next big thing, Do you think you will ever buy porn on your cell phone? [2010]

BTW, if you do a little digging in the past polls and past posts here in the forum, you should find lots of info related to your initial question. Former PornUsers Senior Administrator
Now at: MyPorn.com

"To get your ideas across use small words, big ideas, and short sentences."-John Henry Patterson
Edited on Apr 16, 2011, 06:40am (Khan: typo)

04-15-11  10:11pm - 4961 days #16
anyonebutme (0)
Active User



Posts: 294
Registered: Aug 23, '09
Since in hasn't been mentioned yet, the inherent problem with reoccurring subscriptions is this: I join a site because it has a specific release that I want to watch. When one buys a subscription, one is paying in advance for an unknown product of unknown appeal. I don't like doing this. Why should I gamble with money here, when I know there is an update elsewhere I absolutely want?

"Live shows?"
Sure, yes - if they are to my liking of course.

"interacting with pornstars?"
No, pornstars largely regard this as work/promotion for pay and it shows. Plus, and take this as just my weird way of thinking, I think to myself, do I want to follow around a girl who is so open and chatty to all of the random perverts of the world? Kind of like that old Groucho Marx joke "I don't want to belong to any club that will accept me a member"


"rewards points?"
Don't know. Probably not. I'd probably begin to think of them as "sucker points" after a while No matter what the site is, rewards are, I'd want any and all content purchasable to everyone.


Apologies if I'm not too helpful, for me really just comes down to great content. Edited on Apr 15, 2011, 10:15pm

04-16-11  12:47am - 4961 days #17
otoh (0)
Active User

Posts: 159
Registered: Sep 17, '10
Location: UK
Originally Posted by leepea:


Rewards points a turn off...can you give me more detail there as to why? Shitty prizes/incentives?


Well, the idea of any kind of reward points scheme strongly suggests getting something for a continued membership. Which sounds good, but it also implies that there is some stuff - presumably content - that new members don't get. There are so many good sites that offer all their to members at the time of subscribing that folk expect this model now.

The only real incentive I can think of for continued membership is frequent updates AND a heavily discounted recurring fee (or similarly discounted annual membership).

04-16-11  03:17am - 4961 days #18
Colm4 (0)
Active User



Posts: 117
Registered: Sep 22, '07
Location: Holland
The reason for me to stay a member is simple; Once I downloaded everything I want, I quit.

Currently I'm a member for several months of Nubiles.net. A huge site and only saw the performers starting with the letter A to G. So it will take a long time before I quit. Or maybe I will just get bored of solo scenes one day and rejoin a year later.
Same happened with Videosz. Got bored of gonzo so quit after a year or so.

I can't be bothered at all with those extras like a forum, live girls, comments, etc.

04-16-11  01:09pm - 4961 days #19
messmer (0)
Disabled User



Posts: 2,582
Registered: Sep 12, '07
Location: Canada
Originally Posted by leepea:


I belong to a few pay sites and seems like many sites have similar features/benefits etc. People sign up and cancel all the time, and some sites give you cancellation discounts etc. to try to get you to retain.

So what I want to know is, what keeps you all interested/sticking to a site month after month? Contents, updates, downloading stuff is obviously important..but what are the other intangibles? Live shows? interacting with pornstars? rewards points? And what are some sites with good retention strategies?

so help do me a solid and discuss....
thanks

-L


That's what I would like to know, too: "What keeps you all sticking to a site month after month?"

I get so easily bored with every single site I subscribe to. My initial reaction upon signing up with a new site is always: "GREAT all kinds of good stuff here. I have found myself a gold mine and can finally stick around for a while rather than search every damn month for new sites of interest."

However, the moment I get finished with downloading everything I find erotic and arousing my enthusiasm rapidly wanes because the updates very seldom give me what I like.

They can't of course because the site has to cater to tastes that are different from mine as well.

Sometimes I have to wait a week or even longer before I am tempted to download a picture set or video and I realize that my enthusiasm was built on originally having the whole archive of the site at my disposal and therefore (even though their updates were generally inimical to my taste) found enough material to please even me.

That's why I made up my mind a few weeks ago that I would no longer "stick around." I think the best thing for me is to get acquainted with a handful of sites that occasionally offer content that is closest to my taste and visit them twice a year to pick the sets/videos I find erotic.

After having made that decision I find that I need a couple (or more) sites to add to the rotation.

So if anyone knows of any mature sites other than KarupsOW, All Over 30, Anilos, Aunt Judy's/Older Women, I would be happy to hear from you. But please, no Score sites, they've gone (at least the mature ones) to streaming only! Thank you.

To any webmaster I would say, if you want to hang on to your subscribers, cater to a specific narrow niche and stick to it, accompany this with frequent updates and this would have to be a winner.

You would not become a super site, but among millions of porn users there would be enough with a yearning for your specialized type of material that you could make a good living.

I am still looking for "Over Forty" models getting slowly undressed down to the buff, featuring erotic and exciting lingerie. The sites I mentioned above do give me a handful of sets/videos now and then that appeal to me but, as stated, I pretty well have to wait 6 months in between subscriptions to make it worth my while.

I wish I collected young models or nudes! (sigh) Edited on Apr 16, 2011, 01:51pm

04-19-11  01:37am - 4958 days #20
otoh (0)
Active User

Posts: 159
Registered: Sep 17, '10
Location: UK
I saw a couple of good examples in endlessporn's recent reviews.

21Sextury.com offers a good network to start with, and then adds sites to it the longer you stay a member. This, to me, is actually a pretty good form of loyalty reward, bearing in mind how much stuff there is even when you first join.

OTOH, Brazzers Network not allowing new users to download HD videos is pretty lame; HD would be the main draw for some users, and not having it for new members feels more like a con than a reward.

04-19-11  06:59am - 4958 days #21
Peelarry (0)
Active User

Posts: 32
Registered: Jun 22, '09
Location: Germany
I stay until I've seen all content that I like. Some sites have a lot so I stay several months.

Right now I subscribed to ATK Hairy for the third time and I will stay her for the next months. There is so much new content since my last visit and there is always new stuff coming.

But after a while I just want to see other sites and so I cancel.

There are some sites I never subscribed to and some I want to rejoin. I guess it will never end.

04-19-11  11:34am - 4958 days #22
leepea (0)
Suspended Webmaster


Posts: 5
Registered: Apr 14, '11
Location: Tucson, AZ
You know I want to thank each of you who posted with comments. It really is helpful in many ways and I "do" hear you regarding content, updates, DL and pricing models.

I would like to know too, how our mobile/pad sites stack up these days and any comments you have on those. You can respond here, or maybe I can also start another thread on that...

I did click on the links to the polls above Khan-much appreciated there-

-L

04-19-11  07:24pm - 4958 days #23
pat362 (0)
Active User



Posts: 3,575
Registered: Jan 23, '07
Location: canada
Originally Posted by leepea:


I would like to know too, how our mobile/pad sites stack up these days and any comments you have on those. You can respond here, or maybe I can also start another thread on that...


Hi leepa. If you haven't done so yet then you should read exotics4me's post dated april 15 because it concerns that very subject. I agree with him that as a collector the ability to download porn to a mobile device does nothing for me. I never use that in my selection of which site to join or not except to say that I would never join a site that had only those types of downloads. Long live the Brown Coats.

04-21-11  09:50am - 4956 days #24
leepea (0)
Suspended Webmaster


Posts: 5
Registered: Apr 14, '11
Location: Tucson, AZ
Originally Posted by pat362:


Hi leepa. If you haven't done so yet then you should read exotics4me's post dated april 15 because it concerns that very subject. I agree with him that as a collector the ability to download porn to a mobile device does nothing for me. I never use that in my selection of which site to join or not except to say that I would never join a site that had only those types of downloads.


Thanks Pat362, I'm looking for that post but can't seem to locate...you got a link handy?

thanks
-L

04-21-11  10:11am - 4956 days #25
Khan (0)
Suspended



Posts: 1,737
Registered: Jan 05, '07
Location: USA
Originally Posted by leepea:


Thanks Pat362, I'm looking for that post but can't seem to locate...you got a link handy?

thanks
-L


I'm pretty sure he's talking about post #13 of this thread.
https://www.pornusers.com/forum/forum_thr...&showPost=13#_13 Former PornUsers Senior Administrator
Now at: MyPorn.com

"To get your ideas across use small words, big ideas, and short sentences."-John Henry Patterson

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