Replies Given
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Your replies to other users's reviews and comments. |
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Feedback / Review |
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1
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21Sextury.com
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Reply of
SexCliche's Review
Just be glad you even got a response from customer service. Out of about 12-15 times I've attempted to submit problems in the past through the official customer service channels I've gotten ZERO responses and have seen ZERO of those problems fixed.
The only responses I ever got from them was here on this site in response to comments, but apparently they stopped giving a cr@p completely and don't even do that anymore, which is not to imply the response here were ever helpful, just that there was a response.
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04-06-13 10:11pm
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2
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21Sextury.com
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Reply of
Monahan's Comment
Monahan count yourself lucky. I've never even gotten a reply on any problem I've submitted. They always go completely ignored. The only reply I ever got was in response to a negative comment I posted here. It didn't really help any. There was one particular video that was linked to the wrong thing on their website, something you see too frequently with older content, and I've reported it at least 4 or 5 times over a year and a half and it's never been fixed. I pretty much gave up on reporting anything since they NEVER respond and seem as if they couldn't care less about content issues when it isn't brand new content.
The content overall is great but if you find something that doesn't work don't bother reporting it because you'll be ignored and it will NEVER get fixed.
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12-16-11 11:45pm
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3
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21Sextury.com
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Reply of
messmer's Review
I'm just wondering why it seems no one every mentions the lack of customer support in their reviews. For me personally they've never responded to any problems I've submitted since I joined more then 6 months ago and they're mostly simple problems, like broken links/missing content. I think customer support should factor into a review and be worth at least 5% of the score, maybe 10%.
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01-04-11 08:30pm
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Reply
4
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21Sextury.com
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Reply of
Sandstone's Reply
"we indeed have too many ways to get there"
Really? There is only ONE way to supposedly get help that I've found. Click on the customer support link, in very small text, at the bottom of the page. That takes you to websupportcentral.com. Then click on another small "Contact Us" link near the bottom of that page which goes to a problem submission form. I've submitted about 4 to 6 problems over the last 5 or 6 months using that form. The oldest was about 5 or 6 months ago. At least 3 or 4 were before December. Other then a canned email I've never gotten a real human response to any of them.
I could accept the whole, we didn't get to it because of the holidays argument if the only ones you hadn't responded to were recent, we're talking multiple submissions over several months with no human response.
If you have a "Live Help" feature you have it well hidden. I don't see anything on the Scenes list page or any individual scene's page. I don't see anything on the Models list page or any individual model's page. I don't see anything on any other pages either. What I'm telling you is there is no Live Help feature as far as I can see. I'm not sure why you would tell me to use something that isn't there. Nothing at the top of the pages, nothing at the bottom, nothing on the left side, nothing on the right side, nothing in the middle. I'm using FireFox 3.5.2. Does this feature not work with FireFox? If so that why not? I mean considering it has at least 25-30% of the browser market. Do I need Windows 7 (which I don't have) running the latest Internet Explorer (which I don't have or want) or something to make this supposed "Live Help" feature magically appear?
I am accessing your content through the subsite member.clubsandy.com, where I signed up. Does that possibly make a difference? Is this "Live Help" feature maybe only implemented through some main site? If so how do I get there and can I even log in through there since I signed up through a subsite?
I am happy that at least someone replied here. Unfortunately I don't see this supposed "Live Help" feature anywhere so I'm not so happy about that.
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01-03-11 04:23pm
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5
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21Sextury.com
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Reply of
RustyJ's Reply
Well, I've seen a few links on new material at least a couple days old not working or taking you to a file not found page. Even more bizarre, in the case of a few recent new Sophie Moone items there wasn't even a tab for the video or photos so there simply weren't any links you could click. It's like they added a placeholder page without the actual content. That tells me that not only do they seem to not care if there are broken links for older content, but that they also don't care if the new stuff goes online properly. One of those Sophie Moone is from a couple weeks ago and there are still no tabs for video or photos on the page for it. It's simply amazing how they don't seem to care.
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01-02-11 03:44pm
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6
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21Sextury.com
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Reply of
JBDICK's Reply
JBDICK, I don't necessarily agree with you comments, but hey people have different tastes and browsing styles. Personally I don't look through their content by active model or whatever you're suggesting. If you look at the new scenes that go up they have a wide variety. Yes you sometimes get some of their models that have been around a while, but Sophie and Sandy among some of their greats never go out of style IMO. They also bring on some great new girls.
Now, what exactly your reply has to do with their seemingly complete lack of any customer support I'm not really sure. Your reply seems more like a comment on something else entirely then addressing the issue I raised in my comment. Perhaps you're suggesting they have more important things to worry about? I would think responding to customers and fixing problems, especially easy to fix problems like broken links, to keep the ones you have would be important.
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01-01-11 06:21pm
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7
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Twistys
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Reply of
Monahan's Reply
They now have some nameless person running Twistys, who does not interact with customers. This is as of the beginning of September. The only person who reads content comments is the censor and they are very into censorship. Bottom line they no longer give a crap about customer feedback. I can't see it doing anything but getting worse with that attitude.
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09-11-14 08:59pm
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8
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Twistys
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Reply of
skippy's Comment
It's actually changed a whole lot since just last year 2012. Daily updates have been reduced from 3 photo sets and 2 videos to 1 of each. Power search was removed at least a year ago. They no longer listen to user comments and eliminated the forum. Pretty much they no longer interact with customers. They don't shoot any European models located in Europe anymore any such content was shot at least 6 months ago. Tammy Sands, one of the best photographers they used no longer shoots for them. Holly Randall, the other best photographer they used rarely shoots for them anymore. They have started using some crappier photographers to make up for it. Oh and they now fix the ratings and supposedly are dumping the treat of the year contest after the fallout of fixing this years contest.
They're now purely driven by money and don't give a lick about customer satisfaction or new content quality. Download historical content but much of the new stuff is disappointing.
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09-11-14 08:49pm
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9
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Twistys
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Reply of
cjd2004's Comment
Several of Twistys top models, including, but not limited to, Elle Alexandra, Bree Daniels, Vanessa Veracruz and Emily Addison, who was planning to come back and shoot for them again have all said they will never shoot for Twistys again. Follow them on Twitter for more info.
Additionally, one of the best photographers they use, Tammy Sands, who shoots a lot of the Treat content, has said she will never shoot for Twistys again.
The content manager, know as Twistys Rob, quit because he didn't want to be part of fixing the Treat of the Year contest.
Twistys also shut down the forums and is now deleting most critical comments posted to content. Basically the new people in charge now are big on censoring/silencing customers complaints.
Twistys is also rumored to be planning to be reducing new solo and g/g content and going with more b/g content eventually, which is why the named the 5th place finisher the 2014 Treat of the Year runnerup, because she does b/g.
Look into #BoycottTwistys on Twitter for more details on the drastic changes to Twistys management.
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03-22-14 11:10pm
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10
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Twistys
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Reply of
cjd2004's Comment
From a Twitter post I saw the only one allowed to do or say anything negative is Twistys (MindGeeks). It's ok for them to $hit all over models, members, photographers and employees, but if you complain about it you are banned.
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03-15-14 10:44am
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11
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Twistys
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Reply of
Clownpuncher's Review
Sadly the site is headed for major changes, toward a b/g site. This is evidenced by how they just screwed over the real Treat of the Year runnerup in order to name a model who does b/g who only came in 5th place as the runnerup.
The guy who ran Twistys for the slimeball parent company was forced out because he had too much integrity to play ball with this sham. He let it be know that his bosses wanted to turn Twistys into something more of a cheap Brazzers clone, which would no longer be Twistys as you've reviewed.
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03-14-14 06:38pm
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