Replies Received
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Replies to your reviews or comments. |
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Site |
Feedback / Review |
Date |
Reply
101
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Bryci
(0)
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REPLY TO
#17
from BellaNetwork:
(Marcus's Reply)
If the size wasn't over 9 gigs, then there was another issue at hand. It's not just a DL limit that can suspend a user. Before you say, no there wasn't another issue.. there clearly was or it wouldn't have removed it.
Getting to the bottom of what the issue was on the other hand should have been handled quickly and efficiently by Steve and I'm sorry that didn't take place.
If you still have your username from Bella - drop me an email with it please so I can look into this. I am not sure how far I can go back but perhaps I can shed light. Email me at james at bellanetwork dot com. Thanks Marcus.
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01-21-13 01:34pm
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Reply
102
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Bryci
(0)
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REPLY TO
#7
from BellaNetwork:
(Marcus's Reply)
I'm sorry you were so frustrated Marcus. If I replied asking you why you're emailing me because I am not tech support - I'm sorry for that blunt email. Must have caught me at an add moment of having too much on my plate but you deserved better service. I am sorry for that. I did have staff that were being paid to fix issues, but as I said, after going through things closer I can see areas they were failing repeatedly and that is unacceptable so they're no longer employed by Bella Network. I'm going to now reply to your other response.
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01-21-13 01:31pm
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Reply
103
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Bryci
(0)
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REPLY TO
#15
from BellaNetwork:
(Marcus's Reply)
You just admitted I did not call you a liar, and as I said, I didn't.
10 or so videos does not get you banned as I said, UNLESS the size of those videos pass 9 gig in a 24 hour period. I've already said this though.
Please do not assume things I say were directed towards you. If I have something to say to you, I will say it to you directly. That is how things get solved. :)
"Why is it when someone breaks the terms of service and the server removes them for abuse, they can never man up and admit they were in the wrong?"
I said this because it is TRUE. It is *incredibly* rare that anyone admits wrongdoing, but the server has data and shows what happened. It's math, it's not a personal vendetta to get Marcus or anyone else.
As I said, I had someone working for me, three someones to be specific but one in particular was heading my security dept as I am very busy shooting, creating, running things. It become clear to me from a few emails directed to me at james at bellanetwork dot com that this person (Steve) was not doing his job properly. I looked into things personally and fix a few issues. I spoke with him about things and I believed things were taken care of at the time.
Upon later review, it became clear that we weren't cut out to work together, so I let him go and I am personally overseeing all issues now. That does not in any way though mean every person that emails me gets back in the site.
I appreciate nobody likes to get locked out of a site and yes, mistakes can happen. Perhaps the ISP changes ips radically or the customer gets caught in an ip block that had nothing to do with them. Mistakes do happen, yes. Just as mistakes happen though, there are also some people that sign up with malicious intent. They plan on site ripping and posting our content etc. So when they get caught and they don't get a refund, they get angry. they post shitty messages. It happens. I've been in this game for 15 years, I have seen it with several networks including my own.
Now, this all said, I changed something in our security this morning after reading the responses here. First, I'd have responded earlier but again, i am busy and I didn't know this was being said or I'd have responded immediately as is what I strive for. Anyone that knows me will tell you I work a great deal for our members so they're happy.
I raised the DL limit to 12 gig per 24 hour period. If someone is suspended, they are locked out for 24 hours. This limit is higher than a lot of well known sites out there but I am hoping it shows that yes, I am listening and trying to make people happy.
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01-21-13 12:31pm
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Reply
104
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Bryci
(0)
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REPLY TO
#4
from BellaNetwork:
(Marcus's Reply)
Read the thread Marcus, I am not saying that at all.
If your ip changes, that happens and is not a big issue. Most systems don't lock out people on ip related issues until they reach 5 different ip addresses. Even then, upon logging in we can see if it's all you or someone else etc.
It is is easily unlocked and fixed, time added if warranted etc.
You NEVER EMAILED ME so saying I ignored your emails is false. CCbill emails if a customer contacts them, and just as when a customer emails us, we answer the email. If a customer was locked out for breaking a ToS, how is that our fault again?
Why do you keep saying our system is infallible? I never said this. Frankly your tone is one of assumption. Read the thread, many replying in this thread didn't even have a membership, they are merely replying to others.
Our system is automated for the most part security wise. If someone breaks rules, they get suspended. Last time I checked, very few people write in and say hey - I broke this rule, I'm sorry. Most claim they are innocent and when we reply with screen grabs and proof, odd ting happens - they disappear. They don't refute the data, they simply stop replying. Strange, I know.
Our system isn't perfect by any means - but it does work. I can promise you if you go to some of the largest sites out there and mass download, you'll reach a point they lock you out. This protects their server. Now should I write them and claim I downloaded nothing and I'm innocent? What do you think their response would be?
If I post that I didn't download anything in PU, does this make it true all of a sudden? -- pointing out that just because someone claims one thing, this does not make it the truth.
Mistake happen, yes. Data is kind of hard to fake though. Hard proof is exactly that, hard proof.
Those that write in and admit wrong doing, we assume it was a simple error and we reconnect them. We're not mighty rulers, lol, this is the internet. We get that people get excited and pass limits, it happens, we all move past it. It's the people that claim they're innocent and they didn't download a gig when the data shows them grabbing 23 gigs over 4 different addresses etc that we shake our heads at.
In the end Marcus, I am sorry you had issues with our site. If you and I had spoken, I suspect we'd know what happened immediately. The person I had working for me in the cs dept I have come to find was not very good at handling things, as such he has been removed.
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01-21-13 11:49am
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Reply
105
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Bryci
(0)
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REPLY TO
#11
from BellaNetwork:
(Marcus's Reply)
I should check this thread more often, I'd have replied sooner.
Putting words in someone's mouth is never a good thing. I did not call you a liar. If you downloaded ten videos, that doesn't get your account suspended, unless the total size of those videos passes 9 gig in a 24 hour window. This is written in the terms of service before you sign up for the site, they are listed.
As for your comment that I wouldn't entertain a notion etc.
That is false. I can see your account immediately upon researching it and yes, your ips are listed. If you have multiple ip addresses from different locations, the system can at times flag your account for follow up so we can see what's up. Most people with dsl have ip accounts that change, they don't get suspended.
When someone has a connection issue, we look at their ips first. Then we check if they are actually suspended or if someone else was suspended near them and it grabbed them too (like the twisty's issue mentioned on this page, that happens as well). Then we look at their page loads versus hit count to see if the software that stops people for site ripping suspended them. In short, we look at all factors.
It is never about what the customer says happened, it is about what the data tells us happened. I hate to say it but some people don't always tell the truth. They do something bad, then claim innocence. I am not saying you did this, or others in this thread did this. Problem is, all you're seeing here are the people with issues. You're not seeing the 99% that have no issues. They're not posting because they don't have issues. Six testimonials here.
As for customer service stand point, all I can do there is apologize. We did have some staff working with us that has since been let go. In late December I removed Steve, the person that was handling the security side. It is 100% just me doing things. As such, I go through every single user's site issues and solve them as they come up. In the instances where someone has been suspended when they shouldn't have been, time is added to their memberships. I am sorry you felt you were treated poorly, I appreciate that you signed up and I am sorry you had issues with the service.
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01-21-13 11:09am
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Reply
106
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Bangbros Network
(0)
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REPLY TO
#1
from MiztaBlu:
(Marcus's Reply)
Its pretty common these days, but IMO, there is shadier shit that can happen, and if you read my Brazzers review when its posted, youll know what I mean.
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01-08-13 12:47am
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Reply
107
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N/A
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REPLY TO
#15
from gaypornolover:
(Marcus's Reply)
LOL I'll take her husband - I always liked him, though I prefer Joe in Family Guy!
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01-06-13 08:37pm
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Reply
108
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Bangbros Network
(0)
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REPLY TO
#5
from BubbaGump:
(Marcus's Reply)
Well, this business makes it easy to do this. First of all, due to the sensitive nature of the material, a lot of consumers don't want anyone knowing their business. They are therefore less inclined to run to the bank to complain when they get ripped off. I believe some vendors will capitalize on this. I think that is the risk a consumer has to accept if they want to subscribe to online vendors in this arena. Eventually, you are likely to run across stuff that is not on the level.
I am going to say something here that might rub some people the wrong way. There is a pink elephant in the room that a lot of people know is there but few will admit its existence, especially the manfuactuers and producers. The Pink Elephant is this--Porn is going to involve a number of individuals who are not the most noble of characters when it comes to their approach to commerce. Some players will be tempted to stretch the limits and see how much they can get away with.
I certainly am not saying that everyone in the business is like this. But the anonymity I mentioned, the sensitive nature of things, etc is going to be a magnet for shady practices by some players. Most people in the industry I suspect will just look the other way, not wanting to rock the boat or police others.
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01-06-13 12:28pm
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Reply
109
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Bangbros Network
(0)
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REPLY TO
#3
from BubbaGump:
(Marcus's Reply)
Well, I noticed that when the upsells started last year, they began with just advertising them on the main page when you log in. The upsells then started showing up as scenes within specific site pages. If you click the scene and view it, you now have a monthly subscription to whatever site it belongs to. I was careful not to do this, but the way they it is structured, I can see a lot of people out there wondering what those extra monthly charges are on their credit card.
The thing that is scary is that there is no warning that you are about to subscribe. I intetionally signed up for the culuneros site because I wanted to add it. But when I clicked the scene link, there was no warning, no info about what was just charged, etc..It just went on as business as usual, but I could now access the site.
The monthly charge for the site was the same as the bangbros main site. So if people are not carefull or have twtichy fingers on the mouse, they are going to get popped and without warning that you just signed up for a monthly subscription.
The site planners probably said, 'Hey, not enough people are falling for the red pre-checked cross sell when they signed up. Let's mix the cross-sells in with the galleries and menus.'
Regarding actual content, I think what they are doing is just breaking off a lot of content that would normally appear at bangbros and creating new sites that you have to sign up for. For example, at culluneros, a lot of the models appear at bangbros but it looks like they saved a few scenes for this specific site. So if you are into that model, you would want to view the scene. There is nothing wrong with this strategy itself. It's the way they go about it that is dirty pool.
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01-06-13 08:54am
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Reply
110
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Tia Ling
(0)
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REPLY TO
#2
from tialing:
(Marcus's Reply)
ah ok cool....yeah i think you ll find quite a bit once you get thru it. i ll work on some of the other stuff but have to get my webmaster to see what he can do that does the members area :)
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01-03-13 04:03pm
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Reply
111
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Tia Ling
(0)
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Reply of
Marcus's Review
from tialing:
thank you for the review sweety. I have to disagree with the original content comment. Tons of exclusive content in my site. Yes i did use evil angel stuff because one of the directors allowed me to :) However its hardly a bulk of my content. A lot of the content scenes etc were not shot by me so unfortunately that accounted for the screen caps etc. I appreciate the input though ! :)
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01-03-13 03:34pm
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Reply
112
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Joy Mii
(0)
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REPLY TO
#7
from cjd2004:
(Marcus's Reply)
I assume what is happening there is that it is just converting the inflated regional price into different currencies.
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12-29-12 04:09am
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Reply
113
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Tainster
(0)
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REPLY TO
#5
from International M:
(Marcus's Reply)
Hey Marcus,
I will try to make some changes to make it more clear for our customers.
Thanks both of you for your input. We try to improve our sites every day, and I put this on the list to make these changes..
Best regards,
Dennis
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12-28-12 07:25am
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Reply
114
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Joy Mii
(0)
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REPLY TO
#6
from Capn:
(Marcus's Reply)
Yes, that is as maybe, but like I said, I am very reluctant to consider trusting anyone who has used it.
Cap'n. :0/
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12-28-12 06:26am
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Reply
115
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Joy Mii
(0)
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Reply of
Marcus's Comment
from Capn:
I would find it very difficult to trust any Webmanager who has used this scam.
Cap'n. :0E
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12-28-12 02:33am
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Reply
116
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Joy Mii
(0)
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Reply of
Marcus's Comment
from tangub:
If the price for Americans is still $24.95 as listed on TBP then surely that means we are still being hit with regional pricing. On the site they list the price as 24.95 without stating the currency and when I click through to CCBill join page its 24.95 Euros which is equivilent to the prices you stated.
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12-27-12 10:22am
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Reply
117
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Joy Mii
(0)
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Reply of
Marcus's Comment
from Tree Rodent:
Very positive indeed. It's good to hear news about this sort of thing, so thanks for the observation, Marcus. They would go way up on my list of potential sits to join, but still have pre checked cross sales.
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12-27-12 09:39am
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Reply
118
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Rachel Reveals
(0)
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REPLY TO
#7
from Jayne:
(Marcus's Reply)
There are now 30 thousand photos, count them!! and pretty much every set has 30 plus NOT 10
And for those of you who have not yet learnt to read it does NOT state access to 8 websites by joining Rachel reveals and NEVER has stated that!
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12-24-12 06:37pm
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Reply
119
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Tia Ling
(0)
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Reply of
Marcus's Comment
from exotics4me:
The filesizes these days are getting out of hand. I usually consider the 700-800 MB to be ideal for downloading, but only because the other options range from 1.5 GB to 2.5 GB. I think most of us here are starting to set "too big" limits on files. Even with a new 3 TB external, I still try to keep the scenes under 1 GB when choosing which to download.
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12-11-12 06:36pm
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Reply
120
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Rachel Reveals
(0)
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REPLY TO
#4
from wunhung:
(Marcus's Reply)
Some of the sets have 10 pictures. Some even less but they include a story that "makes up for it". Some do have more but there's no start to finish pictures.
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11-16-12 03:40am
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Reply
121
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Chica's Place
(0)
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Reply of
Marcus's Review
from marcdc1:
Thanks for such a great review Marcus. I keep meaning to join her site, but always seem to be distracted by some other shinny object.
You're review gives me yet another reason to take a look at her site.
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11-15-12 05:38pm
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Reply
122
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Rachel Reveals
(0)
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REPLY TO
#2
from exotics4me:
(Marcus's Reply)
I'm kind of stuck on this one on which side to believe. Notice the webmaster says there is 5GB of material. That's half of Reality Kings daily dl limit, so it couldn't be very big or that high of quality.
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11-13-12 12:17pm
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Reply
123
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Evil Angel
(0)
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REPLY TO
#1
from tetros:
(Marcus's Reply)
Ok.
They should rework their comment system, remove moderation, if there is a really bad comment, the users can report it.
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11-07-12 03:29pm
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Reply
124
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N/A
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REPLY TO
#5
from marcdc1:
(Marcus's Reply)
I'm with Marcus. This is acting and a fantasy.
If done well I think it can be very hot especially in some of the amateur sites where I think it is more about fantasy and less about acting.
I agree with the rest of the post where if it is done as abuse - that's not my think. to put some context to this conversation I think myhotwife is an incredible sexy wife where the husband talks about "pimping out his wife. A site like facial abuse is less erotic.
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10-27-12 06:29am
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Reply
125
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Anna Angel
(0)
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REPLY TO
#7
from tangub:
(Marcus's Reply)
It seems like she's paranoid about having her content stolen...I wonder what's the betting there's no downloads available like in her old site.
I also found this in the news...."This is the only place you will be able to see over 50,000 pics of me that I have been adding each week for the past 3years, as well as over 60hrs of video".....but when i check the tour I only see 18 updates listed. Will look forward to your review if you take the plunge.
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10-14-12 01:17am
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