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Bella Pass
(0)
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REPLY TO
#30
from JamesDavid:
(ursaminor's Reply)
"i completely agree with your review here. more users need to be made aware of how poorly users are treated on the site."
Are you sure you're being fair here? I'm almost certain you're not telling the complete picture. Rather than not going into things here again, let's keep things in context.
I responded to you, in great detail here:
https://www.pornusers.com/replies_view.html?id=95156
thank you.
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03-10-16 06:20pm
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2
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Bella Pass
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Reply of
ursaminor's Review
from tangub:
Thanks for the review ursaminor. I presume still no zips for the photos?
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03-08-16 09:34am
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3
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Bella Pass
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Reply of
ursaminor's Review
from JamesDavid:
I am glad you like the content we create. Thank you for the kind words.
I have tried to explain time and time again when someone gets suspended, why. It's rare someone takes it personal, but sure, sometimes we've had a hard day. How dare a site do this to *ME*! I get the angry email.
We have software on the server, two pieces specifically.
One watches for ip patterns and when a user reaches a certain number of ip addresses associated with their account, it is suspended. The second watches for bandwidth issues and suspends someone 24 hours if they pass 20 gig in one 24 hour period. Many sites employ this same software.
There is no email sent out, that is not an option for the software.
IP issues are isp issues, they are not anyone's fault (usually) but that doesn't mean the issue doesn't happen. A user emails in, like everyone else and it's fixed. I deal with 5-10 of these per day, not once been told I have attitude when solving someone's problem though.
As an example..
[img]http://bellapass.com/x/email.jpg[/img]
As for your complaint - if the server suspended you when traveling, that's clearly an ip issue. Again, the amount of ip's you are allowed in your account was passed, so it suspends you to prevent password sharing/trading. I myself travel often for work, and I myself have had my own account stopped because the ip threshold was passed. I go in, restore the account and it works. The photo/video links stopping, again is the software. You passed X amount of ip's, so it stops giving you content.
You seem to take these occurrences personally, but it's software stopping a random account that passed a software rule (ip threshold), nothing more.
I don't think you're a dishonest reviewer, but if you had written into us, the issue would have been fixed, like others. Same thing others do and ccbill can vouch for us on that. If you've been a member for 2 years, you know the ip thing happens, and you know it's fixed easily, and quickly.
I gave you attitude? Could you perhaps give me your username for the site so I can pull this up and see what you're referring to? I respond usually the way I am treated. Again, email example above and I can post hundreds more to back it up.
Porn is a very personal thing. People that are happy don't seek our boards to post they are happy. It's almost always when someone is angry or they are trying to seek revenge. We have thousands of rebilling customers every month, why would I want to stop you from being a happy member and rebilling? That makes no sense. Software noticed more ip's than normal. It suspended you, that's all it was. :)
In all honesty I am sorry you had a negative experience but the things you posted, are synonymous with ip issues and these are easily resolved. If you email in your username, your ip address, both of which are asked for on our support link at the bottom of every Bellapass site.. then we help you because you've helped us with the info to help you.
james@bellapass.com
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03-07-16 04:15pm
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