| Type |
Site |
Feedback / Review |
Date |
Reply
201
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18 Only Girls
(0)
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Reply of
Monahan's Comment
from rearadmiral:
I'm not questioning that you were offered 20% off the price, but I just tried it (with the intent of joining) and was only offered 10% off.
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04-04-14 08:10am
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Reply
202
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21Sextury.com
(0)
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REPLY TO
#5
from Ed Freiland:
(Monahan's Reply)
Hello,
First of all thank you for your detailed feedback Wittyguy, we appreciate it very much!
@ Monahan: As you mentioned you were active on the site a couple of years ago, and a lot of things have changed since then. We have 3 separate mega-networks (21Sextury/21Sextreme/21Naturals) with a lot of sub-domains and bonus content as well. On the sign up page everything is clearly indicated so you can easily decide which network to choose.
We are very flexible in terms of network switching. Thus in case for some reason you do no like to content under one network (or subscribed to the wrong one accidentally) we can change it to another in no time. We do not force our members to use something they do not like. Your satisfaction is of utmost importance to us:)
As for the credit system, it can be convenient for those users who prefer a non-recurring monthly membership against recharging ones. Also, as Divinx mentioned it is favorable in case you would like to purchase individual scenes from a network you do not have subscription to.
You can read more about our credit system here: http://21sextury.zendesk.com/entries/201...6-credit-information .
Please let me know if you have any questions or encounter a problem.
Best Regards,
Tyler
Customer service
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03-11-15 03:01am
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Reply
203
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21Sextury.com
(0)
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REPLY TO
#3
from Wittyguy:
(Monahan's Reply)
The credit system is basically worthless as it currently works. You get about 300 loyalty credits for a months membership and that allows you to buy one scene "forever" if you register your email with them. Guess I prefer the concept of "forever" meaning what I download and store myself. Currently, you can't use them to offset the cost of a membership.
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03-08-15 05:32pm
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Reply
204
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21Sextury.com
(0)
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REPLY TO
#1
from Divinx:
(Monahan's Reply)
They do have a loyalty program, but it works differently nowadays.
I am not a member right now, but I can still login, and the home page tells me that my suscription to their several sites is inactive, but that I have more than 6000 credits, which allow me to buy any material, from any of the company sites (21Sextury, 21Sextreme, 21Naturals, or 21FootArt), at 295 credits per scene.
Apparently, these credits just sum up automatically each month, so next time I suscribe I should even have more credits.
Thus, you can suscribe to 21sextury, but get some content from 21Naturals or 21Sextreme as well.
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03-05-15 07:30am
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Reply
205
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21Sextury.com
(0)
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REPLY TO
#3
from Ed Freiland:
(Monahan's Reply)
Hi,
First of all, thanks for your feedback about out site and service. It's really important for us to know more about your thoughts and taste.
We've had several important changes during the last 2 years but our main goal is to make a clear, quick and easy-to-use service which offers high quality content in different niches.
Monahan you're right, our Network structure changed a lot: we're offering 3 different bundles with individual subscriptions as we categorized the content by the taste of our customers. For example: many customers don't like the granny content and don't want to pay for it so they choose the 21Sextury Network...and vise versa. I believe the wide range of categories and the amount of the content worth the price of an additional subscription. Don't forget to mention that our price became lower then it was years before, and there are many new options...
We've got many changes in the update frequency as well. We'd like to follow our customers' taste and produce more scenes in the more popular categories. Anyway many non-updated site will have new content soon and new subs sites will be introduced as well.
21Naturals as our latest release is growing continuously so you'll see more and more content on it.
We're always happy to receive your feedback so don't hesitate to contact us directly. I'm sure we can find great, customized solutions for you. You can be sure that we're paying big attention to the customers' requests.
Best,
Ed Freiland
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10-04-13 03:23am
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Reply
206
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21Sextury.com
(0)
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REPLY TO
#3
from Tree Rodent:
(Monahan's Reply)
Absolutely right Monahan. In the past shady dealing porn suppliers made money out of ripping people off by not having what they claimed, then took the money and ran, or delivered absolute rubbish. This lot have great material and should in my opinion, be charging more for it. They certainly don't need to resort to dubious practices (or maybe they do). I dunno...strange very strange.
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06-14-13 10:22am
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Reply
207
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21Sextury.com
(0)
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REPLY TO
#5
from Khan:
(Monahan's Reply)
Not sure what to say on this one. I asked the editor to try visiting the site (from our link) with MSIE, FireFox and Chrome ... all three worked (and correctly showed our discount). So, I don't know if it's just certain versions of those browsers or if there's something else that's causing the problem for the two of you.
Sorry I couldn't be of more help with this one.
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05-23-13 07:57am
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Reply
208
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21Sextury.com
(0)
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REPLY TO
#4
from stingerxxx:
(Monahan's Reply)
Thanks for that Monahan. I'm using Google Chrome and that seems to be the problem. I tried using Internet Explorer as you suggested and the "issue" has gone away.
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05-22-13 10:40pm
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Reply
209
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21Sextury.com
(0)
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REPLY TO
#3
from messmer:
(Monahan's Reply)
I had no idea that they arbitrarily assigned a site to their members at the time. That's terrible! I had had a long term subscription but it had run out when they made the change and I decided for 21Sextreme when I re-joined because I always found that 21Sextury was geared more to the taste of younger people. My personal feeling at this time is that they are on their way to becoming extinct. They won't keep their members with a slew of dormant sites plus a handful of updates a week.
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12-21-12 10:11am
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Reply
210
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21Sextury.com
(0)
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REPLY TO
#2
from RustyJ:
(Monahan's Reply)
The split didn't make much sense anyway. There's really little content on sextreme side. Last week sextreme had 3 compared to sextury's 13 and one scene of those from MightyMistress is available under both because it also falls under SexWithKathiaNobili site.
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09-02-12 09:34pm
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Reply
211
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21Sextury.com
(0)
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REPLY TO
#3
from xexbot:
(Monahan's Reply)
That does sound like so BS. Sorry to hear that. I have had no problems with them, but I did join after the split. In fact, the split is what kept me from joining for so long because I was basically interested in about half of what they offered in each.
I won't try to defend them and I certainly understand your frustration. At the same time as big as these sites and this network is getting, the split was inevitable. The alternative would have probably been to start raising the prices. From a sales-perspective, that very well could have been a death sentence for their business. It's really hard to get people to join sites for over twenty dollars these days. I think they screwed up in how they divided the site. They should have made 21 Sextreme an actual addition, because that's really what it is anyway, and just charged an extra ten bucks a month to add it on. Or they could have made it more "extreme" period so that it can stand on its own.
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07-30-12 12:33pm
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Reply
212
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21Sextury.com
(0)
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REPLY TO
#8
from Claypaws:
(Monahan's Reply)
Glad it worked!
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06-13-12 06:20am
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Reply
213
|
21Sextury.com
(0)
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REPLY TO
#6
from Claypaws:
(Monahan's Reply)
Weird! What happens if you enter the address directly in the browser?
www.pornusers.com/out.php?id=21865
by copying and pasting rather than clicking.
If that doesn't work, it will probably be a matter of things like traceroute, given that it is working for some of us.
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06-12-12 03:32am
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Reply
214
|
21Sextury.com
(0)
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Reply of
Monahan's Comment
from RustyJ:
Just tried on Firefox, opens ok for me.
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06-12-12 02:23am
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Reply
215
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21Sextury.com
(0)
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REPLY TO
#3
from Claypaws:
(Monahan's Reply)
The link is working for me, with Firefox. You are clicking the "visit site" link, aren't you?
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06-11-12 03:55pm
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Reply
216
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21Sextury.com
(0)
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Reply of
Monahan's Comment
from Khan:
seemed to work ok just now when I tested it. Let us know if you're still having problems.
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06-11-12 02:00am
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Reply
217
|
21Sextury.com
(0)
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REPLY TO
#11
from Sandstone:
(Monahan's Reply)
We are really sorry for the continuous problem, but unfortunately the issue is not on our side (or more fair to say, that not only).
To permanently correct it would require some work on the payment processor's part, and unfortunately we don't have real control over there, thanks to the secure nature of the transactions itself.
It is sure that the issue comes from the false synchronization between their system and ours, which modifies your subscription data in ours in a wrong way.
Nevertheless, I'll try to dig into the problem, call them and see if we can solve it somehow for good. Until then, let me ask for your further patience, and naturally we will add the lost days as a compensation.
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04-03-12 04:26am
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Reply
218
|
21Sextury.com
(0)
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REPLY TO
#7
from Sandstone:
(Monahan's Reply)
Sure, Monahan. I'll look into it first thing tomorrow morning.
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03-04-12 05:57am
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Reply
219
|
21Sextury.com
(0)
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REPLY TO
#3
from RustyJ:
(Monahan's Reply)
I too lost total access some months ago but I was left with -tury, not the -treme side so I'm quite ok with it. Too bad that the old subscribers eventually lost it but I guess I can get whatever little I want from the Sextreme with those points.
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02-01-12 05:23am
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Reply
220
|
21Sextury.com
(0)
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Reply of
Monahan's Comment
from Sandstone:
Hello Monahan,
You are totally right about your complain and our deepest apology for the sudden drop of support speed. For a short period of time we had a bit of reorganization at our hand which kept us busy. Not to mention that - as usual - we struggled with numbers on the support department at the worst possible time (isn't that typical? :) )
Either way, now everything is back to normal, and we're working on the slightly piled up tickets with full speed. Though it may take a day or two to fully restore the balance, we will make sure to compensate everyone for the possibly lost time.
Please accept our apologies again, and everyone who might be involved.
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01-31-12 02:07pm
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Reply
221
|
21Sextury.com
(0)
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Reply of
Monahan's Comment
from pat362:
I'm not completely sure what your problem was. Did you have access to both networks prior to the recent changes? I know you now have to join both networks seperately if you want to get access to the complete content whcih was different in the past. I know because I have a 21sextury membership. Mind you that's not a huge problem for me because there is very little 21 sextreme content that interests me and since they now have the reward system then I simply use my points to buy the 21sextreme scens that I want.
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01-31-12 12:44pm
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Reply
222
|
21Sextury.com
(0)
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Reply of
Monahan's Comment
from brotherlove:
Monahan count yourself lucky. I've never even gotten a reply on any problem I've submitted. They always go completely ignored. The only reply I ever got was in response to a negative comment I posted here. It didn't really help any. There was one particular video that was linked to the wrong thing on their website, something you see too frequently with older content, and I've reported it at least 4 or 5 times over a year and a half and it's never been fixed. I pretty much gave up on reporting anything since they NEVER respond and seem as if they couldn't care less about content issues when it isn't brand new content.
The content overall is great but if you find something that doesn't work don't bother reporting it because you'll be ignored and it will NEVER get fixed.
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12-16-11 11:45pm
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Reply
223
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21Sextury.com
(0)
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Reply of
Monahan's Comment
from Sandstone:
Thank you very much for the kind comments, we try to to be as prompt as possible. :)
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11-02-11 01:12am
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Reply
224
|
21Sextury.com
(0)
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Reply of
Monahan's Comment
from RustyJ:
I like the fact that they are also active here. Problems often come up when discussing the site so it's good to have someone follow the discussion and maybe learn from it.
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10-31-11 12:08am
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Reply
225
|
21Sextury.com
(0)
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REPLY TO
#7
from oldfart:
(Monahan's Reply)
Thanks, will try the DTA.
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09-10-11 04:33pm
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