Replies Given
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Your replies to other users's reviews and comments. |
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Feedback / Review |
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Reply
1
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Colette
(0)
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Reply of
PhilPhil's Comment
Hi PhilPhil - I'm sorry you have this perception, but it is incorrect. Perhaps you are referring to Photoshopping of cover images? Colette has never once photoshopped out a condom on a male performer, if this is what you are implying.
Sometimes Colette herself creates the cover images, and she retouches them. If she's on the road (in an airport, for example) using her laptop, I've seen times when there was a bit of Frankenstein appearance to some edits, the result of editing in less than ideal conditions. We always try to correct these later when we're not on the road. Anyway we appreciate your membership and support, as well as all of our customers and fans. :-) ~ Colette and Brig
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11-16-19 07:29am
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Reply
2
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X-Art
(0)
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Reply of
lk2fireone's Comment
Hope you like our new, lower pricing! :-)
$19.99/month recurring
$29.95/month non recurring
and $99.95 for 1 year, non recurring - the best value for sure, just $8.33 per month
Cheers,
Brig & Colette from X-Art
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04-20-15 08:48pm
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Reply
3
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X-Art
(0)
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Reply of
audrina69's Reply
Thank you so much for the positive feedback audrina69! :-)
Colette and I certainly appreciate it. We really do care about what each customer thinks and feels, and our goal is to make the best content because that's what our customers deserve - the best!
Thank you for the suggestions for new performers ... We will check their availability for upcoming productions.
Cheers to you,
Brigham and Colette
Co-Founders of X-Art
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04-16-15 03:33am
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Reply
4
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X-Art
(0)
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Reply of
Parsnip's Reply
Hi Parsnip ~
Sorry to hear you're so unhappy.
Please send me an email through the support link and I'll gladly give you a full refund right away. Perhaps getting your money back will brighten your day. :-)
If you have any constructive feedback or suggestions, I would welcome that as well.
Fortunately, there are nearly 1 million satisfied X-Art customers who disagree with you.
The most amusing part of your last message was when you referred to my title of X-Art Co-Founder as a relegation. What title should I give myself instead? My wife Colette and I started X-Art from scratch 7 years ago, and since then, thanks to our customers, we've grown into one of the most popular and respected sites of it's kind, actually defining the erotica category.
We're proud to have won the 2015 XBiz Adult Website of the Year award in the Erotic category.
I read your other recent reviews and noticed that you also disapprove of our competitors websites, that you feel they are all going downhill.
In all earnestness Parsip, we can't please everyone. Please send us an email to our support email address. Just let them know that Brigham is requesting that your membership payment be refunded in full.
We're very close to launching an all new X-Art, with some great new features that you might love. Perhaps you'll give us another change to make you a happy customer at some point down the line. Until then, happy surfing.
Brigham
Co-founder of X-Art
[insert job title that Parsnip approves of] ;-)
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04-16-15 03:28am
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Reply
5
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X-Art
(0)
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Reply of
audrina69's Reply
Hi Audrina69 ~
Colette and I hope you've had a chance to try out our blazing fast new website architecture and Content Delivery Network.
We made a massive investment of time and money over the last year plus, to make sure that every single customer worldwide get the absolutely fastest downloads, and the best experience on our sites.
Thank you... and we'll see you on X-Art.
Cheers,
Brigham (and Colette)
Co-Owners
X-Art and Colette [dot] com
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04-11-15 03:02pm
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Reply
6
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X-Art
(0)
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Reply of
lk2fireone's Reply
Hi lk2fireone ~
Thank you so much for your positive comments and feedback on X-Art.
As co-founders and owners of the site, we are always grateful to hear from happy customers!
Cheers!
Brigham and Colette
X-Art and Colette [dot] com
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04-11-15 03:00pm
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Reply
7
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X-Art
(0)
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Reply of
Parsnip's Comment
Hi Parsnip ~
Thank you for taking time out of your day to send us feedback and comments about our site.
You mentioned 'loads of days recently with no updates'. Actually, the site is updated every single day, 365 days of the year - usually alternating a new HD video update, followed by a high resolution video gallery the next day, then another HD video.
We did have a technical issue for 2 days, April 9 and 10, during which we were unable to post new updates to the site. You can confirm the posting date of all updates on the 'Updates' page of our site, and you'll see it is very consistent and daily. :-) Perhaps those 2 days you were very upset?
Your comment regarding Aubrey being hurt doing a scene is simply incorrect. Aubrey has a login to X-Art, and she writes her own comments and messages directly to members. If you have any question about how she feels, please feel free to ask her directly via comment on one of her videos. We cherish our models, particularly our exclusive contract models - and they are free to voice their opinions and feelings at any time during a production, or on the website afterwards.
Also, you mentioned that I (co-owner Brigham Field) have almost nothing to do with the site anymore. That is also incorrect. I work full time, often 16-20 hours/day on X-Art. For the past year plus, I've been closely working with our web development team on moving to a blazing fast new website server architecture and CDN (Content Delivery Network). We're also putting the final touches on X-Art 2.0 - launching in the next 30 days - which has a ton of exciting new features for our members, including a user interface that works perfectly on mobile devices, and screens of all sizes including streaming TV.
I also produce, direct, and shoot many of the recent videos myself, or work closely with Colette and our directors and producers. And, I access our customer service email system on a daily/weekly basis to check how we are taking care of our customers, and to address any technical issues that arise. And finally, I respond to comments and feedback on awesome review websites like this one.
Every customer is certainly entitled to their own opinion. We've had close to 1 million satisfied customers since we launched X-Art 7 years ago. In that time we've found that we cannot satisfy every single customer. If you're not happy, please send an email to our customer support as listed on the website, and we will gladly refund your membership payment! You can let them know that Brigham suggested this. However, if you'd like to stay with us - we would be even more happy to get specific feedback from you on how we can improve and keep you on board!
Thank you again for your time and suggestions. Colette and I really hope to turn your frown upside-down and make you a happy X-Art customer once again!
Best regards and good vibes!
Brigham and Colette
Co-Owners
X-Art and Colette [dot] com
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04-11-15 02:55pm
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Reply
8
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X-Art
(0)
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Reply of
lk2fireone's Comment
Hello lk2fireone ~
Thank you for your feedback regarding our pricing.
Colette and I take your comments to heart.
We decide to go back to our very inexpensive, super simple pricing options that we used when we launched the site...
$19.99/month recurring
$29.95/month non recurring
and $99.95 for 1 year, non recurring - the best value for sure, just $8.33 per month
Hope you'll check out our new content and improved pricing!
Thank you again.
Cheers,
Brig and Colette
Co-Owners
X-Art and Colette dot [com]
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04-11-15 02:41pm
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Reply
9
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Colette
(0)
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Reply of
BobA's Review
Hi BobA ~
Thank you for taking your valuable time to review our site, Colette.com.
Colette and I really appreciate your feedback and suggestions. :-)
We're happy to hear you like the quality of the photography & videography, and the beautiful models! That's really the most important thing - we always put our hearts and souls into making the highest quality erotic entertainment.
It's also nice to hear that you find the length of videos just right, and you noticed that Colette.com puts an emphasis on group sex scenes and content that's a bit more kinky than our brother site, X-Art.com
Also glad that you enjoy the Commentary/Interview videos that Colette and Franziska do to get to know the models more.
In regards to the size of the content library - we agree, the site is new but we are working every day to add exciting new content to the site. Currently our plan is to update the site every Tuesday and Friday, and we are also going for a mid-week update, so you get at least 2-3 updates every week, at least 1-2 of those being new videos. Our focus is and has always been on quality over quantity - since there is so much free 'porn' online already - our goal is to create content that our users enjoy more than the low quality free stuff. :-)
Re: the model pages. I just checked the site and it seems each model has a complete 'Model Page' and description. Perhaps this was corrected since your review, which was about 1 month ago? If you find anything lacking, please feel free to email me directly and I'll check into it. My email is my first name [at] x-art dot com. Sorry - they don't allow me to type website URL's here, but I hope you can uncode that.
We've also recently upgraded our website infrastructure to one of the absolute fastest web hosting/CDN networks in the world. It's always our goal to provide screaming-fast downloads and streaming to our customers worldwide. We invest heavily into this infrastructure to make sure it is top notch. I hope you'll find the site and downloads working perfectly now. If you have any issues, please email our tech support (email listed on the site), and we are happy to help you troubleshoot your specific issues.
Re: comments and ratings. When we post a new update, our editors give it an initial rating, then leave it up to members to decide how they wish to rate it. Since you mentioned this, I'll look into our process and make sure we're not giving too many high votes initially, since we want to let our members control ratings. It's one of the best ways we can get feedback and learn how to improve.
Re: comment moderation, it's true that we disallow comments that are derogatory to the models or members. We try to keep a fun, positive environment on the site at all times. Also, each comment has a 'flag' feature, so members can help us stay on top of comments.
Please feel free me or Colette anytime, or our customer support team, via email as listed on the site.
Brigham & Colete
Co-Owners
Colette and X-Art
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04-11-15 02:38pm
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