| Type |
Site |
Feedback / Review |
Date |
Reply
26
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Porn.com
(0)
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Reply of
Belthazar's Comment
Hi Balthazar,
The DIVX movies have been a point of bad communication on our part.
The AVI files will be back soon. We have been upgrading that server and it should be back online in about a week.
The MP4 files are only temporary. Some people love them, and some people hate them. It won't be much longer.
Sorry for the confusion - they will be back!!
Kris.
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07-14-09 06:14am
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Reply
27
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Porn.com
(0)
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Reply of
jbgild's Reply
jbgild,
Some users have had connection issues, and sometimes it's an issue with us. Whenever it really is an issue with us, that we can resolve - we do.
You said earlier that you experienced your normal 2.800kb/sec speeds by using the download manager on our site.
You also said when you didn't use the DL manager, you got 1-2-300kb/sec on our site.
This tells me that your connection to our website is not the problem. Your software is. Something in your browser/firewall/dl-manager/registry.... is causing this problem and that's beyond my ability to help.
Again I'm really sorry that I can't fix this for you. I'm on here to help and it's disappointing for me when there's nothing further I can do but in this case I'm stuck.
Kris.
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07-09-09 08:47am
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Reply
28
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Porn.com
(0)
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Reply of
jbgild's Reply
Hi jbgild,
I'm sorry I didn't get back to you before you became frustrated again. Please keep in mind you and I are on a 7 hour time difference.... I have responded to your emails and whenever you post on pornusers, I receive an email alert - so I reply. Your posts on pornusers are meant to elicit a reply from me.
We have not blocked the download manager. This is a problem with your computer. See my experience with it at the end.
And yes, there was a slowdown due to the funeral. Yes, it is over with now. Your posts of different speed results with the download manager versus normal downloads indicate an issue with your connection, not the website.
While we don't support Download Managers (tho I seem have done it here), here is what I found out for you. I would have replied to you today anyway.
I spoke with our programmers and they assured me that it "should work", and that the proper filenames would likely populate in a download manager program.
So I did a test using the Firefox addon called "DownloadThemAll!" and the "Freedownloadmanager.org" (FDM) application.
Same as you - I am using Firefox 3.5 on Vista. The only addons I was running in Firefox was the DownloadThemAll! so that nothing would conflict. I went to our latest exclusive scene with Bobbi Bliss to test.
- I set Firefox's preferences for filetypes to "Ask me what to do" for MP4 and WMV files & restarted firefox.
- I left-clicked on a download link. The FDM program popped up, I accepted the default options (automatic filename checked) and hit OK. I repeated this for the other 2 downloads.
- I left-clicked on a download link, bypassed the FDM screen and used DownloadThemAll!, hit "Start" and repeated for the other 2.
My results? The filenames populated properly for me in both programs. My download speeds were the same no matter how I did it. My downloads did not stop part-way.
I'm sorry that I couldn't give you a solution jbgild but the problem is your program or your ISP or both. I will email the screenshots I took so you can see I tested this honestly and compare with your results.
I hope this helps you and anyone else left wondering by the other posts.
Cheers,
Kris
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07-09-09 07:42am
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Reply
29
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Porn.com
(0)
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Reply of
jbgild's Reply
We all just realized something over here that is likely causing today's slowdowns:
Michael Jackson's Funeral
Everyone I know has their Facebook status saying "Watching the funeral on CNN"
Millions of people streaming video like that is likely to slow everyone down temporarily.
Give it a bit of time and all will be back to normal :-)
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07-07-09 10:53am
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Reply
30
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Porn.com
(0)
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Reply of
jbgild's Reply
Hi jbgild,
We had a issue last night that was resolved early this morning EST. All should be fine now, I've been onsite the last few hours and it works great. Email me or hit the "report a problem" link on the video page to report a specific error.
Although we don't officially support download managers, I am happy to look at your free program and see if I can help.
I received your email last night about 10pm and I have been testing the program you sent me this morning to try and see if I could help you sort out why that program is not naming the files correctly. I know it can be frustrating but I normally need more than 12 hours to sleep, get to work, learn a new program and try and help :-)
I'm sorry that you're having an issue this issue. I'll still email you back when I've checked all the settings in the program you're using and talked with my tech guys to try and help.
Kris.
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07-07-09 09:24am
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Reply
31
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Porn.com
(0)
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Reply of
jbgild's Reply
Hi jbgild,
Shoot me an email with what OS/browser you're using and maybe I can help. I'd like to test your download manager too, send me the link if you can. kris@porn.com
Sometimes in Firefox it can screw up depending on your settings. Tho if you have your browser set to automatically download the filetypes (tools > options > applications in ff3.5) it will give you the correct filename everytime and save you some clicking.
In IE8 it should work just fine.
Anyone who's having this issue please email me or support with your browser (help > about) type and version. We will do our best to fix you up.
Happy surfing!
Kris.
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07-06-09 11:39am
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Reply
32
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Porn.com
(0)
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Reply of
jbgild's Comment
Hi jbqild,
Thanks for the comment. We're glad that you were able to get such fast speeds on PORN.com!!
I'm not sure why you would experience a difference when using a Download Manager but I'm sure once you sort out how to use it, you'll be able to download all the videos you want (at hyper-fast speeds by the sounds of it.)
You might be able to play the files you downloaded by simply adding the file extension ".wmv" or ".mp4" to the filename.
Good luck
Kris
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07-06-09 06:47am
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Reply
33
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Porn.com
(0)
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Reply of
NesT's Comment
Hi NesT,
I see this is your first ever post on pornusers - welcome!
Could you expand on what it is you don't like about the search engine? Or what type of connection you have & where you're located?
Most of our users don't have a problem with speeds, depending on your ISP and location it's possible you could have a slow link to our servers, and that's unfortunate.
There is no person posting on this website that has a vested interest in PORN.COM or any of our sites. Just because someone else got a faster speed that you doesn't make them a liar, any more than your claim of a slow speed suggests you might have an interest in our competition.
If you're still a member I urge you to contact customer support or me and we'll try and assist you.
Happy Surfing,
Kris.
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05-15-09 07:28am
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Reply
34
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Porn.com
(0)
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Reply of
jerryp30's Reply
Hi Jerryp30,
I'm sorry for taking so long to get back to you. Somehow I didn't see this reply till now.
I had a customer service rep check your account for you. It was successfully canceled and they did reply to you. It's likely that your spam filter caught the message.
Your account is still active until May 11th.
Happy surfing!
Kris
PS: If anyone has account issues our customer service dept will respond to you, just check your spam. And if I can help please email me direct so we don't clog up pornusers. kris(at)porn.com
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04-24-09 03:12pm
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Reply
35
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Porn.com
(0)
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Reply of
Drooler's Reply
UPDATE: thanks to the help of another pornuser (messmer) we were able to make some tweaks and resolve the speed issue for users that were having trouble.
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04-24-09 01:05pm
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Reply
36
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Porn.com
(0)
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Reply of
dollaBILL's Comment
Hi dollaBILL,
we're sorry that you didn't experience fast download speeds at PORN.COM, I know it can be frustrating when you want to download and it takes forever.
It's not true that everyone will experience frustration on PORN.COM - Most members of our site experience very fast download speeds and enjoy the PORN.COM network of sites.
Download speeds are individual. Everyone who downloads on the internet has different experiences with different sites depending on where they are located and how your isp routes to the servers. Unfortunately in your case these factors did not work out for you.
If we could control all the ISP's of the world and ensure they made downloading porn fast for everyone - believe me - we'd do it.
We're sorry you had a bad experience. Enjoy surfing other sites and we hope that you find the download speeds you're looking for.
Cheers
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04-21-09 07:30am
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Reply
37
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Porn.com
(0)
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Reply of
porndotcomsucks's Comment
hi porndotcomsucks,
I work for PORN.COM and I can help.
I'm sorry you're having a problem. Customer service is important to us and I can assist you.
Please email me with your email address, your PORN.COM login and the dates/times you sent your emails (copies would be good). We will sort you out.
Kris.
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04-03-09 02:49pm
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Reply
38
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Porn.com
(0)
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Reply of
runefist's Comment
Hi runefist,
sorry that you ran into trouble. It's rare that an actress' picture doesn't match her name. Email me with any mistakes like that and we will fix it up.
At last count there are 17,333 pornstars in our database. We like to think there is something for everyone, but everyone doesn't like everything. Hopefully the remaining 45% (7,800 women) will work for you.
Imagine the guy who only likes 300lb one-eyed black women who wear glasses. Now THAT is a tough customer! :-)
Happy surfing!
Kris.
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03-05-09 10:25am
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Reply
39
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Porn.com
(0)
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Reply of
NMC2008's Reply
Thanks for giving us another chance.
We recently made changes to the filtering and search tools last week. They'll give you 2 extra dimensions (niche and keyword detail) to search through the back-catalog of movies.
I'll pass along your suggestion to the team. In the meantime anyone with issues can email or customer support team or me directly.
Cheers
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01-26-09 07:30am
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Reply
40
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Porn.com
(0)
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Reply of
NMC2008's Review
Hi,
thanks for your review! We work hard to bring you the most and the best porn we possibly can - it's our lives!
From your review I can see you had three main problems so I'll address them individually. I had a talk with our tech and content guys and here is what I got:
1) Slow download speeds are something that every site struggles with. I'm not going to say that it's just your connection but as you know speed is influenced by many factors. I can tell you that over the Christmas season we moved a lot of our content to new servers that should provide significantly faster download speeds.
Adding to this we are in the process of optimizing our bitrate for the streaming videos as well, so everything should be faster on the site going forward.
As for not finishing downloads this is either your software or connection. I surf and download from Porn.com constantly (ask anyone!) and I never experience this.
2) Session Expired errors I have found out are not actually "Session Expired" errors. Right now when a Video link is broken it will display "Session Expired" on the page, this is not actually your session expiring. I'm having this fixed over the next few days.
3) DVD Updates were changed a few weeks ago to allow full-access to all scenes as soon as the DVD is released so this isn't an issue anymore.
I hope that helps clear those issues up. We do listen and monitor these boards because we care! Email us anytime with concerns or compliments.
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01-22-09 11:52am
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Reply
41
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Porn.com
(0)
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Reply of
exotics4me's Comment
Thanks for your comments, we have been working hard over the last few months to eliminate broken links caused a move to a new streaming format.
We are working on making picture downloading easier but our focus has been on what's more popular - the videos.
Our preview strategy has been to allow you to navigate and view the site as if you already have a membership. This lets you really see what you're going to get before you buy.
Keep the feedback coming, it's how we get better!
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08-13-08 06:45am
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Reply
42
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Pornstar Tryouts
(0)
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Reply of
Tree Rodent's Reply
It's unfortunately that we were experiencing some server issues the week you joined up. This is the likely cause of the player issues you experienced.
I received your emails and I'll follow up with customer service provider.
Porn that's "too good to be true" is what we live for.
Expect an email from me.
Cheers.
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01-26-09 08:45am
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Reply
43
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Pornstar Tryouts
(0)
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Reply of
Tree Rodent's Reply
We appreciate people taking the time to review our sites, so we definitely read everything here. We take feedback seriously, it's the best way for us to bring the porn user community what they want!
Ebony Auditions is a great site, check out DownloadPass and Porn.com as well if you're looking to maximize your porn/dollar. Porn.com has a lot of exclusive content as well that our users enjoy.
Thanks again for your feedback,
Cheers.
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01-26-09 08:22am
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Reply
44
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Pornstar Tryouts
(0)
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Reply of
Tree Rodent's Review
Thanks for your review, we're glad you enjoyed the site!
Please email me about your customer service issue. If you send me the userid you created and the dates I will follow-up with customer service and figure out what happened.
We don't like to leave anyone hanging.
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01-26-09 07:57am
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Reply
45
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Sex For Grades
(0)
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Reply of
troglodite's Comment
Hi Troglodite,
We're very sorry about this miscommunication. Those specific sites are not normally included and how they got onto the tour page for Sexforgrades we're not sure. The page should automatically show some of the available bonus sites but it is not working properly. We have removed them until this is fixed.
The last thing we would ever do is intentionally lie to our customers.
If something like this does happen please be sure to either contact me, or our support team and we will take care of you.
Membership to Sexforgrades does currently include over 100 bonus sites including 11 great Teen sites:
Little Naughty Nymphos
Dirty Teachers Pet
Bust That Cherry
Banged Babysitters
I Am Eighteen (newly added)
Sex Toy Teens
New Solos
Teenage Whores
Couple Fucks Teen
Desperate Teens
Thanks for the feedback.
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10-24-08 06:43am
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