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Site |
Feedback / Review |
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Reply
1
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N/A
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Reply of
Douggie's Reply
Where are you sending your customer service emails too? Our customer support team is always on top of answering each and every email that comes in. I have been out of the office with the flu for the past few days.
As far as the cost, we do not bill per minute like others sites do but per movie. The price of the movie is based on the content. Of course masturbation movies will be more expensive than behind the scenes and hardcore will be more than masturbation. If you notice we also have $5 and $10 options that were added when a member asked for them.
I can assure you that our IT team is not the three stooges as I have been told they are employed somewhere else. We have one of the most top notch IT teams in the business. When you are dealing with as many outside factors as we are it is always easy to place the blame on our team. When in fact it could be local internet providers, hubs the connections go through and over taxed servers through other carriers. I am not shifting the blame on anyone else but I am stating that our team is up many late nights working to ensure our members get a fast and reliable connection.
Long story short we do everything we can to make our sites what our members want. We added $5 and $10 options after a member asked us to. We can not please every one all of the time but we hope that we please some of you guys most of the time.
If you tell me what specifically you want to see changed and on what sites I can pass that on to our programmers. We listen to our members and give our members credit for all of the changes we have made to our sites. I hope this gives you some hope that we are doing every thing we can to make our members happy.
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02-16-11 11:48am
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Reply
2
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AT Kingdom
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Reply of
PinkPanther's Comment
Please clear your cache and then click on the banner. I am watching the show now and everything is running great. Sorry for the issues. Hope you get a chance to catch some of the show.
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06-29-11 06:43pm
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Reply
3
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AT Kingdom
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Reply of
Pornomaniac's Comment
Hi Pornomaniac,
When you purchase a trial offer for another site it is a full access trial. We do not hold anything back. That way you can see all of the material we have to offer and you can make a decision on whether to get a monthly subscription or not. Let me know if you have any other questions.
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03-15-11 09:42am
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Reply
4
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AT Kingdom
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Reply of
Drooler's Reply
Thanks guys for your comments. I am passing all of this on to the design team for them to look at. You all know we are member driven and we want your feedback good or bad so we can make the site better for you.
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03-08-10 08:14am
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5
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AT Kingdom
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Reply of
Capn's Comment
Sorry about that Cap'n, I think I did miss it. Before I started typing this out I asked the IT manager what was up and I was told that they are still trying to work it out at this point. We did relaunch the Petites site, did you see it? I am sorry I do not have more of an ETA for you at this time. I know it is frustrating. If you want to send me an email we can talk about it further. advent@atkcash.com
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02-24-10 04:01pm
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6
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AT Kingdom
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Reply of
Capn's Reply
We are still a couple weeks away but they are coming.
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01-29-10 11:05am
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7
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AT Kingdom
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Reply of
Capn's Reply
I know, I'm sorry. I can tell you that all of our sites are going to have the same layout but if you do not like the new layout you will be able to go to a user page and select the old templet, they are changing the voting system, you will be able to comment on the photoset and photographers, there will be a feature for custom zips and there will be a bundle package offer. All of these changes will not come out at once. They will be added one at a time for our users to test. Once we see we have caught all of the bugs a new feature will be released and so on until all of the features are available. That is just a taste of the changes to come. I hope this gives you an idea of what is ahead.
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01-29-10 11:00am
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Reply
8
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AT Kingdom
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Reply of
Capn's Reply
I can't take the pressure. LOL :) I'm kidding. I asked Nihat our programmer and he said the bundle package will come before the custom zip. They are really over hauling all of the sites and giving them a uniform look. We have exciting changes coming and with the new IT team I have a feeling things will move quicker than before. I hope this answers your question and gets you a little excited about things to come.
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01-29-10 10:42am
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9
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AT Kingdom
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Reply of
Capn's Reply
Here is the latest update: We have received approval from the billing company to proceed with the bundle. We now have to write the code in our system to get things moving. Right now our IT department in the middle of recoding our sites so this will be next on the list when the coding for the sites is complete. Right now it is on the back burner so we can take care of the projects we already have in the works for the site but I promise we have not forgotten about it. I remind them at least once a week.
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01-29-10 10:13am
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Reply
10
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AT Kingdom
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Reply of
PinkPanther's Reply
Great I am excited that you are happy. I will take that as I am doing a good job. LOL We will keep the offers coming.
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01-25-10 08:35pm
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Reply
11
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AT Kingdom
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Reply of
RagingBuddhist's Comment
You can go here to unsubscribe also:
http://www.atknewsletter.com/lists/?p=unsubscribe
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01-23-10 05:13pm
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12
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AT Kingdom
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Reply of
RagingBuddhist's Comment
Thank you for bringing this to my attention. I will send this to IT right away and find out what it going on. I hate when I "unsubscribe" to something and I still get the stuff. I am sorry I site sent you unwanted emails.
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01-23-10 04:39pm
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Reply
13
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AT Kingdom
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Reply of
Capn's Comment
I hear you. I have gotten this from a lot of people. We are working on a redesign of our sites and one of the features we are hoping to have is a bundle package. Right now we are having issues with our billing companies and the bundle package. We are listening to you guys and we are trying to give you want you want. A bundle package would be awesome and so easy but according to our billing companies it is not that simple but we have not given up by any means. I will let you know when I get more information on the bundle package but I assure you changes are coming and hopefully this will be one of them if the billing companies get on board.
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01-11-10 02:39pm
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14
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AT Kingdom
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Reply of
jbgild's Reply
Traceroute is a command which can show you the path a packet of information from your computer to a specified destination. It will list all of the routers it passes through until it reaches it's destination, or fails to and is discarded.
To perform a traceroute select start > Run and then type in CMD clicking ok at the bottom. If you are using Vista select start > All Programs > Accessories > Command Prompt.
Enter the word tracert, followed by a space and then the domain name.
On Windows it is called a pathping. This information can sometimes be used by hackers so please email me the information at melissa@atkcash.com instead of posting it on here.
I hope this helps.
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10-08-09 09:58am
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15
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AT Kingdom
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Reply of
jbgild's Reply
I spoke to the IT department and they told me that we have unlimited bandwith. Could you sent in some trace routes and I will pass those on to them to see if they can give us some answers as to why you are having such slow download speeds?
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10-08-09 09:32am
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Reply
16
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AT Kingdom
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Reply of
jbgild's Comment
I am glad you were able to get a better download speed and things are getting better for you. I wanted to let you know we are switching over to a CDN so we see better download speeds. We have had comments about this before and we are working to provide better speeds to our members by switching to the CDN but like all good things in life it will take time. We are working very hard on it and it is at the top of our list of things we want to provide to our members. Thank you again for your comment and know that we are listening and working to better satisfy you.
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10-06-09 12:22pm
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Reply
17
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ATK Archives
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Reply of
RagingBuddhist's Comment
Good morning RagingBuddhist, I am sorry you are having issues with the link. here is the link that was in the mailer that went out. The offer expires on Feb 12th. I hope this helps. If you need anything else please let me know. http://www.atkarchives.com/join?promo=pr1299&cc=2389537
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01-31-14 08:26am
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Reply
18
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ATK Archives
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Reply of
Capn's Comment
Sorry Cap'n I just replied to your post. I am still her but I must have missed it.
Advent
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07-16-12 03:28pm
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Reply
19
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ATK Archives
(0)
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Reply of
Capn's Comment
Hi Cap'n,
Sorry I did not reply I must have missed this one. I am still here. We currently post Galleria and Hairy on Archives. With the exception that if it is a woman of color they go on Exotics. Exotics material is never moved to Archives. The reason we do not move Premium content over is it is one of the smaller sites and if we move content over we will never be able to build the site up.
I understand your point and I will bring it up at our next meeting so Kim is aware of what our members are asking about. I am sorry I do not have a better solution or answer to your question.
Advent
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07-16-12 03:28pm
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Reply
20
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ATK Archives
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Reply of
Capn's Reply
I will try to explain this as best as possible. We do not put Exotics on Archives because our members like to keep them separate. They do not like to see the Exotics models on the others sites that is why we keep them archived to the Exotics site. We get complaints when we have exotic models on hairy and so forth.
As far as Premium the is not as large as the others so we like to keep the material for Premium only on Premium.
We have decided not to do a mature site right now but all of our mature models (those over 30) all go on Hairy. That is why you see gallery trades with All Over 30 on there.
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01-02-12 01:20pm
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Reply
21
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ATK Archives
(0)
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Reply of
Capn's Reply
Capn' is right as usual. The content has to be at least 4 years old before it is moved to Archives.
However, not all content goes to Archives. If the model is labeled as exotic no matter which site she is on or how old the material is it will be moved to the Exotics site. We do not move Exotic girls to the Archives site.
We also do not move content from Premium to Archives. And of course Petites is too new to have anything moved over.
I hope this helps.
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01-02-12 12:28pm
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Reply
22
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ATK Archives
(0)
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Reply of
Capn's Comment
Yes, Capn' this will be a regular thing. We did add another movie day to the update lineup and the new movies are being put up in all of the formats the other sites offer except HD.
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01-20-11 08:04pm
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Reply
23
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ATK Archives
(0)
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Reply of
PinkPanther's Comment
Thank you for commenting on our site. I just wanted to let you know that the material you will find on Archives will be from Natural & Hairy and Galleria. The material spends 4 years on the main site before it is moved to Archives. The video quality, as you said, is not the best because of the age of the material but we have started demanding better quality from our photographers and have even taken a couple of our sites up to HD quality. Let me know if there is anything I can do for you.
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01-12-10 09:24pm
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Reply
24
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ATK Archives
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Reply of
Capn's Reply
I just asked IT again about it and I was told it was in the works but we do not have a timeframe. Sorry I don't have more information than that.
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12-07-09 12:40pm
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Reply
25
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ATK Archives
(0)
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Reply of
Capn's Reply
I am glad you guys like our latest deal. Let me know if there is anything I can do for you.
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12-07-09 11:02am
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