| Type |
Site |
Feedback / Review |
Date |
Reply
26
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ATK Exotics
(0)
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Reply of
LPee23's Review
Thank you for the review. Alicia S is no longer shooting in the business. However, the photog Kenny B. is 1/2 of the Alicia S team. BMB is still with us and he had sets posted on 5/5. He shoots for all of our sites so it just depends on who is available for him to shoot.
As far as the older content, it is brought over from other sites to make room for new content. We have an archives update no matter how much content we have so it is really not a matter of slow shooting weeks. We began doing this so model of ethnic backgrounds from other sites would "retire" on Exotics. The content that we bring over must be at least 5 years old to move over.
We are focusing on putting more tags on the content so it is better searched. This of course takes time but we are trying.
Thank you so much for all your positive thoughts and your suggestions on improvements.
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05-05-15 08:58am
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Reply
27
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ATK Exotics
(0)
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Reply of
Drooler's Comment
It's me again. I hope everyone has been doing great. We have been very busy at ATK and I just wanted to take a minute to say thank you for taking a fresh look at the site for us. We are always interested in our members thoughts about the site.
I wanted to address on thing in the review and that is the different sizes in the thumbnails. We are going to launch a redesign of the site in about 3 weeks. The bigger thumbnails you are seeing is going to be the new size on the redesign. We made the decision to start creating the new thumbs now so there will be less thumbs we have to change when the site is launched. I hope that makes sense.
I completely understand your point about them not matching or lining up correctly but it is just a temporary issue.
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04-04-11 05:56pm
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Reply
28
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ATK Galleria
(0)
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Reply of
PinkPanther's Comment
Hi Pink Panther,
I am looking at the site right now and when I click on the model directory a get a drop down and I am able to select the letter of the name I want to look at. I then select a letter and then pick a model. I am able to see her photos and videos. Can you tell me if this is still happening to you? I have check with customer support and I have not had any complaints about it from others. Please let me know if you are still experiencing this so we can get to the bottom of it.
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12-04-15 07:44am
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Reply
29
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ATK Galleria
(0)
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Reply of
Mike Hunt's Reply
The DDOS attacks have stopped and we have not had any for months now. I will most certainly answer for any trouble you might have. :)
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12-04-15 07:41am
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Reply
30
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ATK Galleria
(0)
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Reply of
wishdj's Reply
yes, we are still in constant communications with our host provider and Matt is working right along side of them. I can assure you he will not sleep until this is resolved.
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12-23-14 04:11pm
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Reply
31
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ATK Galleria
(0)
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Reply of
2 Free K's Reply
It has always been ATK's policy to cancel a member the first time they ask to be canceled. We do not do a hard sale to make them stay we simply cancel their membership. We want our members to be happy and we want them to give us a chance again in the future. If we make it difficult for them to cancel or they feel they were ripped off they will not come back to us.
We look at members in a long term sense not just as a one time customer.
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12-23-14 03:44pm
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Reply
32
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ATK Galleria
(0)
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Reply of
2 Free K's Reply
Each member that has emailed us for a refund has been refunded. If you email us we will do it right away. We can not change the dates of rebills with CCBill because we do not have access to any of the credit card information. I'm sure you can contact CCBill or your billing provider and they will tell you we do have have access to that.
Since we can not change billing dates through CCBill we are offering members free time on the site of their choice. However, it would be silly for us to start giving out free pass to the other sites when the problems are still going on. Members are being advised to contact us once the problems are solved for their pass to another site. I'm not sure what more we could do. We are not in practice of keeping peoples money when they did not get the product they paid for. If they want their money back we are refunding, no questions asked and no hard sale to keep you.
The first post we made on Hairy about the attacks was on 12/9 then on 12/18 then on 12/20. We were not trying to ignore the attacks we were trying to fight them. We had no idea how long they would go on for.
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12-23-14 07:58am
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Reply
33
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ATK Galleria
(0)
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Reply of
sub1's Reply
To those who have come to our defense, I am very very thankful. We have been working none stop to get this under control. We are doing everything we can think of and jumping on any suggestion that is made to us by our hosts. This is exactly what the end goal is when a site is being hacked (no matter who is being hacked) they want their members and future members to believe they are trying to rip them off. That has never been the way ATK does business. If that is the way we treated our members we would not be starting our 19th year in the industry.
We do everything we can to keep our members happy but when something like this happens we are literally dead in the water. All we can do is try to stay above water and keep reminding everyone we are not a bad site and we have never nor will we ever think about ripping off our members.
There is not a moment that goes by that someone on our team is not looking at the sites, 24 hours a day, that I can promise you. This will not bring down ATK because we are stronger than this.
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12-22-14 08:07pm
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Reply
34
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ATK Galleria
(0)
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Reply of
2 Free K's Reply
I understand your frustration and believe me if we could just solve the problem we would have done that long ago. Ddos attacks are very hard to fight but we are working around the clock to minimize them as much as possible but it is like fighting a losing battle. I do not understand the motive behind someone doing this to a website but the sad fact is many companies go through this.
One thing we will not do is "close up shop" we will continue to fight against it and put in new safe guards and new hardware to give our members what they come to us for.
We have one of the largest libraries of content in the industry and it would be a sad day when our doors close. No matter what we will continue to fight but the sad thing is, our members suffer more than anyone and that just pisses me off.
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12-18-14 08:21am
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Reply
35
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ATK Galleria
(0)
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Reply of
CaloNord's Comment
Thank you very much for coming back to edit your post. I am very happy you gave us the benefit and stuck around to see and enjoy our amazing site. We had a slight attack this past weekend as well but nothing like the 2 previous weekends.
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12-15-14 08:47am
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Reply
36
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ATK Galleria
(0)
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Reply of
CaloNord's Comment
Hi CaloNord, I am so sorry about the sites going in and out. We have been under severe server attack for the last week. Matt (our CIO) was working none stop with our hosting provider to get this under control. They would bring the sites up only to have them taken back down within a few minutes. It has been a battle he has fought all through the holiday and prior to it. He has now stopped the attacks but that does nothing for all of our members that were without access to our sites for that time. Unfortunately, this happened over a holiday while our staff was spending time with their families. We answer all of CS in house so it is divided between the staff. If you were promised a pass to a different site I assure you, you will receive it.
We hold our members satisfaction to the up must standards and we never fail to deliver on a promise. As far as download limitations, we do not have any in place. The only thing we limit is when a single IP is strapping the site, it will be shut down. As far as your download speeds we do not limit those either. My thought would be that while the attacks were going on was when you saw the difference.
Being under attack by unknown hackers has not only made us look bad to our members but it has also stopped our ability to bring in new ones. Not only because they can not access the site but because we are not getting bad reviews from currently members and they are leaving us. We did put a message on the sites stating we were being attacked but that does little to comfort our members. I understand our frustration and I am so very sorry this happened. Our CIO worked throughout the holiday to make this right for our members.
If there is anything else I can explain or do for you please let me know. I am the Operations Manager for ATK and I do run the CS department. My email address is Melissa@atkcash.com but please if you have trouble with the sites continue to email the support email address. I am here for you to answer questions and make sure you are taken care of but the CS team will be able to help you with site related issues much faster than me.
I hope the helps with the understanding of why things happened the way they did.
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11-30-14 08:53am
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Reply
37
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ATK Galleria
(0)
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Reply of
Denner's Comment
Glad you like the new tour Denner. Our team worked very hard on it.
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08-28-12 09:33am
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Reply
38
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ATK Natural & Hairy
(0)
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Reply of
Capn's Reply
Yes, that would be great.
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12-29-14 11:15am
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Reply
39
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ATK Natural & Hairy
(0)
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Reply of
Capn's Reply
You can send an email to support@amkingdom.com and we will take care of it for you. Please do not send an email until the sites have become stable. We do not want to give anyone a membership to another site until things are up and running better. So, once you see things are running well send over an email with your username, the site you are a current member of and which site you would like access to.
I hope everyone feels we understand and appreciate everything everyone has gone through with us.
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12-29-14 09:51am
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Reply
40
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ATK Natural & Hairy
(0)
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Reply of
Capn's Reply
I want to give a quick up to everyone from our CIO. We want to thank everyone for standing by us and understanding what we have been going through. Below is the message from Matt our CIO.
Hey everyone, hope everyone had a good holiday! We are still waiting on additional hardware to be brought online, the holidays put a slowdown on hardware being delivered. We have already installed some hardware and moved sites into new hardware. Exotics, Girlfriends and Hairy (in a few minutes) will all be on new hardware and we will be pushing all of the sites to new hardware within the next 24-48 hours.
Additionally, we will have more new hardware arriving soon that we will be using to put new updates on while we wait for our cloud system to be fixed and brought back online. We have been working non-stop for the past week, pretty much 24 hours a day.
We want to thank everyone for their patience as we go through this trying time. We will be giving all active members a free month to an additional site as our way of saying thank you for your continued patience and support. We do ask that you wait for us to get our servers online and everything running smoothly before we start providing you with your memberships. You will need to email our support team with your user name, the site you belong to at this time and what site you would like your free month on.
As always feel free to email our support team if you have questions or comments.
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12-29-14 07:59am
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Reply
41
|
ATK Natural & Hairy
(0)
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Reply of
Loki's Comment
Thank you for the letting the members know we are working hard to get this working. We appreciate everyones patience and we have not forgotten about our members during this very hard time.
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12-23-14 07:45am
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Reply
42
|
ATK Natural & Hairy
(0)
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Reply of
sub1's Reply
Thank you for your offer of help. We are making some progress but we do not have an ETA as to when we will be back to normal.
I do appreciate your offer and I thank you for understanding what we are going through right now. We are continuing to work around the clock to get this under control.
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12-22-14 07:56pm
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Reply
43
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ATK Natural & Hairy
(0)
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Reply of
Loki's Comment
I have replied to a message like this a few days ago. While our attack this weekend was much smaller than the 2 weekends previous we are still dealing with the ddos attacks. I have copied the messaged below just for your information.
Hi CaloNord, I am so sorry about the sites going in and out. We have been under severe server attack for the last week. Matt (our CIO) was working none stop with our hosting provider to get this under control. They would bring the sites up only to have them taken back down within a few minutes. It has been a battle he has fought all through the holiday and prior to it. He has now stopped the attacks but that does nothing for all of our members that were without access to our sites for that time. Unfortunately, this happened over a holiday while our staff was spending time with their families. We answer all of CS in house so it is divided between the staff. If you were promised a pass to a different site I assure you, you will receive it.
We hold our members satisfaction to the up must standards and we never fail to deliver on a promise. As far as download limitations, we do not have any in place. The only thing we limit is when a single IP is strapping the site, it will be shut down. As far as your download speeds we do not limit those either. My thought would be that while the attacks were going on was when you saw the difference.
Being under attack by unknown hackers has not only made us look bad to our members but it has also stopped our ability to bring in new ones. Not only because they can not access the site but because we are not getting bad reviews from currently members and they are leaving us. We did put a message on the sites stating we were being attacked but that does little to comfort our members. I understand our frustration and I am so very sorry this happened. Our CIO worked throughout the holiday to make this right for our members.
If there is anything else I can explain or do for you please let me know. I am the Operations Manager for ATK and I do run the CS department. My email address is Melissa@atkcash.com but please if you have trouble with the sites continue to email the support email address. I am here for you to answer questions and make sure you are taken care of but the CS team will be able to help you with site related issues much faster than me.
I hope the helps with the understanding of why things happened the way they did.
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12-15-14 08:50am
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Reply
44
|
ATK Natural & Hairy
(0)
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Reply of
otoh's Comment
Thank you for bringing this to my attention. We do not give our email addresses to anyone outside of our company. I am so sorry this is happening to you. Could you please send me one of the emails you received so I can look into it? My email is Melissa@atkcash.com and I promise I will look into this and find out what is doing on.
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01-14-14 08:24am
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Reply
45
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ATK Natural & Hairy
(0)
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Reply of
Capn's Reply
Glad you found what you needed Cap'n. In the future if you need anything you can email me directly, I believe you have my email. If not it is melissa@atkcash.com
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08-28-12 09:35am
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Reply
46
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ATK Natural & Hairy
(0)
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Reply of
Capn's Comment
While this is a great idea it would be hard to implement with the different billing companies we use and such.
We are currently working on an idea that would give our members a chance to earn free memberships, discounted members and other items of interest.
We have been doing a lot of work with N&H lately as most of you can tell. We are still working on some new features that are in testing and should be released in a couple weeks. This is just one of the things we are working on for the further enjoyment of our members.
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06-28-11 03:27pm
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Reply
47
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ATK Natural & Hairy
(0)
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Reply of
Capn's Comment
Hi Cap'n :)
I will pass your suggestion on to the owner and the VP and let them know what our members and future members are thinking in terms of bundle packages for the sites.
Thank you for your suggestion, as always we try to build the sites for the members and what they want.
Advent
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06-28-11 03:14pm
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Reply
48
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ATK Natural & Hairy
(0)
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Reply of
Capn's Reply
We are trying I promise :)
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06-14-11 12:15pm
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Reply
49
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ATK Natural & Hairy
(0)
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Reply of
Capn's Comment
The custom feature is being tested by everyone in our office right now. I just spoke to the IT department and they are looking to push is live to the site in one month.
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06-14-11 12:12pm
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Reply
50
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ATK Natural & Hairy
(0)
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Reply of
2 Free K's Review
Thank you for taking the time to review us. Our programmers worked really hard on the new layout. If you like short haired girls you should check out Luce, if you have not already. She is my favorite short haired girl on the site.
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05-24-11 08:47am
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