| Msg # |
User |
Message |
Date |
1
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lk2fireone (0)
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You should cancel the trial subscription immediately, before it converts to the $40/month fee.
I'm guessing that the sign-up page you were directed to was for a trial offer.
So in spite of un-checking the pre-checked cross-sale to some site, you were still agreeing to a trial offer to 21Sextury.
I doubt that Epoch will be able to refund your $3 trial membership fee (or whatever it was).
Epoch is a professional organization with a fine reputation. But paysites love to hold on to trial membership fees.
If you let the 3-day trial membership convert to the $40/month membership, you can probably kiss the $40 good-bye.
So contact Epoch immediately, to cancel your membership.
Cancelling through Epoch is easy. And they should send you a confirming email of that cancellation (which is done automatically).
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06-02-16 01:44am
Reply To Message
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2
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21sextury1 (0)
Webmaster
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Hey "snikelb" I work with 21st Sextury and first off I want to apologize for your experience with our products.
The promotional offer you were trying to claim that came from a mailer, had a error that advertised the yearly discounted pricepoint but was actually charging for the trial. It was an error on our part completely that has since been corrected but shouldn't have happened in the first place.
I totally understand your frustration and would just like to take this time to apologize once again as we value being transparent and trying to provide the best customer experience. I understand you were not able to take advantage of the $69 yearly offer so instead I have a created a promo code if you so choose that will give you the yearly price at $62.95. The promo code is "69sorry" and once again sorry. Please feel free to contact us if there is anything else , webmaster at 21sextury.com .
21Sextury Team
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06-03-16 06:37am
Reply To Message
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3
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snickelb (0)
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REPLY TO #2 - 21sextury1 :
Thank you for the reply. I cancelled the trial since my support email was essentially "not our problem, talk to epoch", and epoch didn't reply at all. Yes, I should have been more vigilant, and I guess = will in the future, but I've never had problems with epoch or fame in the past.
Well, nevermind all that. I've had 21 on my must-try list for awhile now, so I'll try the code. Thanks.
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06-03-16 06:07pm
Reply To Message
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4
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snickelb (0)
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REPLY TO #1 - lk2fireone :
I waited a day and a half. Famesupport told me it was an Epoch issue, so I cancelled.
Nice to see 21 replying here, though.
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06-03-16 06:10pm
Reply To Message
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5
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elephant (0)
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REPLY TO #4 - snickelb :
I always use Epoch live chat to contact them instead of email and they have always been really good and helpful.
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06-04-16 01:31am
Reply To Message
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