Hello Onyx. Thanks for bringing up the point about our VR content. Yes our older scenes were shot in 30FPS, and were mostly Bonus content, to the original videos.
Since September, 90% of the scenes released were shot with new cams and are at 60FPS. When you hover on a scene, it will tell you if it is a 60FPS scene, and all content now being produced is generally at a higher level. Working on improvements with each scene produced.
If you have any further questions, or would like a sample to try first, feel free to email me at Paul.a@ddfnetwork.com
Thank you for probably one of the most positive and thorough reviews we have ever read. Highly appreciated. We are definitely doing our best to push our standards and user experience to the highest level.
One thing i'd like to add is that we are also producing VR as well, and that is also included with the Network Membership.
As a valued and very appreciative member, I would love to get additional feedback from you, and set you up with a Free Membership. Please write me when you have some moments to spare at the email below. Thanks in advance and have a wonderful day.
Thanks for Posting this, but its the first time im hearing about this, and I just received the monthly report from our Customer Service Department. Im sending this over to them right now so that I can pinpoint if it was one of our agents who you contacted from ddfsupport.com. If you would be kind enough to forward any communications you had with them directly to me at webmaster@ddfcash.com , that would be appreciated. Furthermore it would help if you could tell us which Biller Processed you, then I can dig deeper.
All our our members information is confidential and only seen by the Billers, or Customer service agents on need to know basis, so how your credit card info got into the hands of someone from our side who would charge it up as you mention is beyond me.
If your bank/credit card can provide us with Proof and locations of charges, we will certainly investigate from our side to see if indeed this was some inside job, but we have been operating for 16 years online, and this is the first claim of this kind I have encountered.
Are you 100% Positive you subscribed to our site and not some Con rip-off site Pretending to be us?
Thank you for the Great Feedback. You'll be pleased to know that we started releasing 4K videos and in the months ahead it will be standard. Additionally, we have started shooting in VR and plan to have 1 to 2 updates per Month for our Members. Cheers!
Thank you for the very nice review, we appreciate that! Would like to touch on a couple of the Cons :
- Guest content. This should be considered Bonus content. Its additional content. We Promote 2 Exclusive updates per week on Hands on Hardcore. Guest content gives members a little extra from a top partner...and they can also join that site at a very discounted Price.
-Older vids are all being re compressed and reformated. As you go way back in the years...the technologies werent here...but those are all downloadable. Should be complete by year end.
- No More content Recycling - All Fresh New Exclusive Scenes.
- We have been Boosting the quality of our Productions. New shoot locations, New models, both male, and female, so stay tuned for that.
First of ALL - This is a complete Lie, and I won't Sugarcoat it since you want to throw around the word asshole...ASSHOLE.
We've been around for a long time and we are NOT in the business of ripping off anyone. My email address is open to any of our customers and Members and im willing and ready to solve ANY legitimate issues with our Product. I'm going to address what you have written here so that anyone reading this can make an intelligent decision about Joining our site.
- EPOCH : One the the Top if not the TOP Adult Billers in the Industry with the option to use Paypal, which is why we are using them. I am 100% positive that it is your user error that got you away from the Paypal page and to a credit card billing page. It is quite clear on our Pre-joins.
- Selected Black Friday Deal - That you are correct on....I just contacted our IT team, and since this is a Brand new Package...it was not Pre-selected...that will be fixed in 30 minutes....However...you would have to be Blind not to see the Packages offered on the Pre-Join...and select the one you want before you Pay.....you have 2 steps in which you can see what you choose, before you Pay. It's not Rocket Science.
- Receipt in Euro .. if you are from Europe...you must now pay VAT on all internet sales....the 24.72 euro, if not the package you selected would definitely be refunded...especially by Epoch if not by me personally. Send me your details to webmaster@ddfcash.com...and I will check to see why you have been billed that amount, but I am looking in our system at all of our sales for today, and I see clearly that $9.99 USD is being charged for the Black Friday Deal...so im not sure what you clicked on till you send your details.
- Epoch refuses to cancel Payment : Complete Lie....they wouldnt be an award winning biller if they were into that kind of a practice.
Your Claims are unwarranted...were a well respected company with a Premium Product being offered this weekend at a super low price to our fans and anyone who wants to see what Premium Porn is all about, So kindly take your Trolling somewhere else.
Hello Rusty. Great response and good ammunition to send to our production team. I agree with you 100%. Thanks for that....I will send it their way and lets hope for a site as close to what you are describing as possible. Also fyi....we will be featuring a scene from Kink for Members twice per month on top of our regular updates for a little extra.....and I may be adding some other fetish sites in their as well. These will be bonus/upsell opportunities for members....with nice discounts attached.
Yes Latex Lucy is one of our favorites...we hope to have her back soon too!
Thanks for your feedback. Actually, and unfortunately, the Taboo niche does not sell very well for us these days. We dropped back on Pissing scenes, because we only update once per week now ( Fully exclusive scene ), and we have many niches to cover in that time. Additionally a pissing scene is highly niched, and this is more of a BDSM site then a Pissing site. We do have prominently displayed on the site offers to our partners such as wet and pissy and vipissy with nice deals to take advantage of if that's your thing.
Our Plan is to make the site more of BDSM theme website....with less of the niched stuff like pissing, appealing to a broader audience. Apologies for that.
I'm not sure why it is written that the full Network is available when purchasing a membership at Sex Video Casting, because that's not written anywhere on the site. We do have special offers for the Network often on the site, but if you take a sex video casting membership, you currently have access to only that site.
To cancel any of our sites....there is a cancellation link in every footer and in the settings page : http://ddfsupport.com/cancel.php . Of course we are always open for feedback if you have some better suggestions. Cheers.
Actually thank you for bringing that to our attention. What your experiencing is not intentional and were going to look into that and rectify it immediately. The 1 Month Price should always be present. The 3 Month Price is standard ( Though we are reducing our standard pricing in the coming week or two ). The Yearly price is a 15 year anniversary special which we will have active quite frequently throughout this year. Its a great deal for those who really like our content at less then 10 bucks a month.
We apologize about our high monthly Price....its been like that for a very long time, and I had hoped to drop it quite dramatically before Google dropped the hammer on adult and now we cannot get into the adwords game for traffic. We never relied on that, but found we should try it out to get more traffic to the sites and then be able to justify a nice drop in price. Unfortunately though it didnt affect us much, it affected our affiliates tremendously and with 30% drop in traffic, quite tough to cut our prices in half. So with the yearly at a very low price, thats how were able to regain the income weve lost, and its a great deal for the end consumer who receives about 1,000 exclusive scenes in that time + our archives.
Random changes in pricing are necessary for A-B testing, but we don't do that frequently at all. This is definitely a glitch, and im looking into it right after this reply.
@ Rusty - Well, I wouldnt exactly call it Spamming, and mailing is an integral part of any online business these days for survival. Our mailing list is a double opt in system, with a pretty clear "Unsubscribe" link at the bottom of the email. We only currently mail out to expired members who have at least opened 1 email from us, expressed an interest. The deals we provide their are quite Good, and they should always work. If they do not, an email to us would be appreciated, and the discount will always be honored. My personal email is webmaster@ddfcash.com
Hi Again CyberToad, and thanks for your in-depth review and answers to our questions.
- All the Points you make are quite Valid and the items regarding Cancellation and Customer Service will be Investigated. For the record, we have thousands of Happy Customers each month, and it is very rare that we get complaints about the Cancellation Process, but I will definitely look into that personally, as well as the Download Speeds.
- As far as communications were working on Much better comms of benefits for Members....Coming very soon,
- Search....I'll have tech check that out as well though ive checked Personally, and yes sometimes unrelated items may appear, but for the most part, our search has more options then most other sites provide.
- Firefox....though if you have some definitive pages which you were stuck on....if you could send those to me via email could speed up the process :)
Really thanks for your feedback....always helps to get our users view so we can continually improve, and thats exactly what we plan to do in the coming months. Stay tuned!
Thanks for your review, we appreciate it :) Wanted to go over a few of the Cons to understand them better and resolve them for the future if you don't mind.
Cons :
1/2 the inventory is old to very old.
Well this is the nature of having a site which stems back from 1999. We are looking into the possibilities of Remastering all the old content...but it is arduous, and with over 20 new releases each week....main focus is on New content, old content is more of a Bonus.
Navigation is inconsistent.
Should be pretty straight forward right now. Would you mind explaining a bit further?
Piss poor search never worked.
Some examples of what didn't work? There are many options for search, including a Free Search, and advanced search feature, both for sets, and models, as well as story text, but we would love to know whats not working on your end.
Slow downloads
This should be pretty good now compared to the past however it does also depend on your DL Speed. Example of DL Speed compared to Filesize?
Difficult cancellation
We have a cancel membership button inside the My Profile sector and at the Footer of each page on the site. What problems did you encounter? My email is always open, any feedback from a Member having problems, including cancellation is resolved very quickly. Marketing.ddf@Gmail.com
Download format varies allot even during same time frame.
This should not be. Only in Old sets, Prior to 2011 as technologies were different back then. Can you provide me with an example?
Not all movies have picture.
Some sets are Video only and are clearly Marked on the Cover Image.
Thanks for bringing that to our attention. However I just checked and the link is still active with the Discount Pricing. Thats a continuous Price at the moment for TBP. Could you make sure your cookies are cleared and try again? If the problem persists do let me know, otherwise would be great if you can update on PornUsers. Much appreciated!
Thanks for the reply. Yeah were implementing the proper labeling for Dl's this week, and the good news is that it will be active on all updates. IT managed to find the solution, quite happy about that! Also the Cover will have a separate link for Download. This will all be updated with the new Set Page. It's complete, were just running some tests in the next couple days before release. I will Ping you here once it's up. Thanks guys and have a great week!
Marketing Manager here at DDF. Thank you for posting this. Actually gave me some ammunition for something Ive wanted to have done for some time now. You are absolutely correct, for the collectors out there, the download Process and name of files has not been the best.
We recently redesigned our Scene Page, and it will be rolled out by the end of this week - Much Cleaner with Built in Player. In the Original plan I had a Tab which displayed the story and had the ability to download the full Size DayPic/Cover, but while on holiday a decision was made to remove it. I also asked to have the files named to that of the actual scene. IT told me that This is supported for content sent out from our servers. However content on CDN does not work the same way and they are working on a solution for that problem. I plan to follow up on this until its done because I believe it is a necessary evolution.
You can also count on the Full Size Day pic being implemented on the download of videos or somewhere else on the scene page. I'll make sure it happens. Your email validates my point, so thank you!
Im the Marketing Manager here at DDF Productions, and I commend you for trying to inform the Porn Public about our malicious intents, however all of your information is completely inaccurate, and thats not very nice to write things about a company and try to slander our name without the Pure Facts.
When did we change ownership? Not once since our existence. Shady practices? Sorry, but thats not how we got where we are, and we dont plan to start getting shady now. Whats the sense in that? We want our customers to be happy. Did you try reporting this problem to our Customer service or Tech team? There are many reasons why you could be experiencing differential speeds, but I promise you that throttling the speeds to save bandwidth hasnt even crossed our minds. Is our hosting company doing something like that? I doubt it, but if we did find such a thing occurring, we would migrate to someone more reliable. Our content is put up for our customers to watch, and we know how important it is to get the right speeds. We want you happy, not unhappy.
Now do problems occur from time to time. Sure, and when they are reported, we do everything we can to fix them. And if our customers are not happy, we happily refund them if its a valid reason.
And rip our site downloading day and night? Well thats a great confession to the honesty and integrity of your character. Yes, as a member its your privileged to download our content. But from the sound of who you are morally, I'd be quite happy if we never saw you again on any of our sites.
Thanks for reporting that and for checking out our network. Have you tried customer service or checking directly with myself? Always available to troubleshoot and see why a member is having any kind of problems. I assure you that those download speeds are not our standard. Otherwise we would be out of business. I do agree that here and there, we receive a complaint about speeds, and when that occurs we get our IT team to work with the member and pinpoint the problem. It's something thats at the top of our list to improve on a regular basis and give our members a pleasurable experience. We also compare with the Top sites often, and we have found that depending on day of week, and time of day, even some of the Top sites out there tend to lag.
We recently had many new site updates, a new Model Page which will launch by Friday, and a new Scene page which will launch very shortly afterwards. On the new scene/video page you will now have options for DL and streaming to optimize the experience, and we are on our hosting providers regularly to make sure were getting optimized speeds. Trust me, if there is a global problem then we will be the first ones to say...No Good, and remedy that as quickly as possible.
If your still having problems, please contact me. We can narrow down the problem, and comp you for your time. Cheers.
Thank you for your Positive comments. We really appreciate that! I just wanted to let you know that our yearly Price has dropped dramatically since you last utilized this option. It was $269.99 in the past, but now we have lowered the Network Price to $149.99, and all of the single sites are $119.99. Much more affordable :) For the Network that Breaks down to $12.50 per month for 20 + Exclusive Updates each week. Less then 50 cents a day for 4 Movies per day. Pretty Sweet Deal! Hope you will come back to us soon and enjoy your week!
Thank you for your Amazing input and Picture Perfect critiques. I guess were just a bunch of Evil-doers over here. We will work on cleaning up our act. Cheers.
Just a quick reply to your comment. The 2Day Trial information on the previous email is incorrect. It's a 2 Day Trial and a customer has 48Hours to cancel it. It's exactly that, a 2 Day Trial. I will be communicating with Support today to make sure that is very clear. I'm not sure where that information as retrieved, but it is not written anywhere on our sites that someone must cancel the 2 Day-Trial, 2 days before it ends. That would make no sense at all.
Though I cant speak for the thousands or millions of Small sites out there who may or may not be into trickery, I guarantee you that it is not our method of workmanship here. Our communication is always open. Cheers.
We appreciate your feedback, though your tone should not be pointed to all the Adult companies out there, and even calling PU/TBP weak? What is that? To me that just doesnt show much of a reputable character on your behalf, to be honest with you, while were all being honest here. The work it takes to run a Premium Site with all of its many variables is immense, and in this day and age with Piracy, it's a constant battle just to break even. We, and I speak for all Top-Notch Adult companies out there who have put their Souls into the work are not out to Destroy our reputations with cheating tactics, we understand the customer is umber 1, however, evolution of Products and the way they are presented to consumers must all be taken into consideration to survive in this landscape.
Those Cross-sales that you hate so much are actually something that other consumers enjoy. They get a deal to try something out they may not have tried otherwise, and they enjoy it. If we didnt have consumers actually taking the cross-sale and being happy with the Product they receive, we would not employ it. It's very rare that we have a complaint about them, but when we do, its usually the same individuals, posting on a forum, rather then contacting the webmasters directly to resolve their situations, or customer Service, which in our case i'm sure they would resolve the issues, and if not, my email is always open to resolve issues at either Marketing.ddf@gmail.com or webmaster@ddfcash.com .
Individuals spreading their ideas of who we are and how were trying to destroy the Adult World on Forums, I just dont get that. Come on, seriously? Not a reputable Site because of a Cross-Sale thats highly visible? Most definitely a Joke. Weve been around for over a decade, and we are very reputable with open communication for everyone.
Thank you for Posting this. I assure you, it is not out intentions to rip anyone off. Were not a fly by night company who has just appeared and looking to squeeze every dollar out of our customers. We are one of the largest Adult Production studios in Europe, if not the largest, so where would that leave of us if we got into the practice of ripping people off. Doesn't make any sense.
I assure you that if this is truly the case, that you will be refunded. The Pre-check Cross -sale we have on our exit page is quite a visible one. True, I dont like the idea that it is cross-checked either, but I know as a personal consumer myself that before I click submit for a payment, I check pretty closely, and this Cross-sale is not hidden in anyway.
Furthermore, im sure if you mentioned to the team at Gamma Support, they would make things right as they are also a very reputable company, and looking to tarnish their image. Please send me an email at Marketing.ddf@gmail.com and I will make sure all of this is handled. Apologies for your experience. It's rare that we have a situation like this. And for the record, the 2 Day-Trial is exactly that. You can cancel anytime within that 48Hours and you should not be charged, so I will look into that as well. Cheers.
Thansk for your feedback. I would put that under the 2 Day Free Trial if it were accurate, but its not. You should be able to cancel at anytime within the 48hours of the Trial without being Billed. If this is not the case for anyone, please let me know and also who you were in contact with in Support, because it shouldnt be any other way. And actually if you message me at webmaster@ddfcash.com and send me your member details - I will personally see that you get access to DDF Network. Have a good day!
Thanks for your detailed comment as well. Much appreciated. We totally understand regarding the cross sell on our site. Unfortunately is something that has been working quite well with minimal negative impact, though I have forwarded your comment to our team at Gammae to see if there any other alternatives for using these kind of cross sales.
The only thing I disagree with is that its trickery, or hidden. The cross sale is in plan site, and can easily be unchecked. Personally, if it was hidden, I wouldnt like that either., but its quite obvious were it is positioned on the Join Form.
Thank you though for your honest opinion. The last time someone brought this up I also mentioned it to Gammae, so we'll see what happens, but int he meantime, the other thing is that we have 24 hour customer service at www.ddfsupport.com, and if anyone problems are not resolved there, please always feel free to drop me a line at - webmaster@ddfcash.com , and I will make sure its resolved. Have a great day!
05-22-1303:22am
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