Replies Given
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Your replies to other users's reviews and comments. |
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Site |
Feedback / Review |
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Reply
26
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DDF Network
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Reply of
Cybertoad's Reply
Hi Again CyberToad, and thanks for your in-depth review and answers to our questions.
- All the Points you make are quite Valid and the items regarding Cancellation and Customer Service will be Investigated. For the record, we have thousands of Happy Customers each month, and it is very rare that we get complaints about the Cancellation Process, but I will definitely look into that personally, as well as the Download Speeds.
- As far as communications were working on Much better comms of benefits for Members....Coming very soon,
- Search....I'll have tech check that out as well though ive checked Personally, and yes sometimes unrelated items may appear, but for the most part, our search has more options then most other sites provide.
- Firefox....though if you have some definitive pages which you were stuck on....if you could send those to me via email could speed up the process :)
Really thanks for your feedback....always helps to get our users view so we can continually improve, and thats exactly what we plan to do in the coming months. Stay tuned!
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06-30-14 08:39am
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Reply
27
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DDF Network
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Reply of
Cybertoad's Review
Thanks for your review, we appreciate it :) Wanted to go over a few of the Cons to understand them better and resolve them for the future if you don't mind.
Cons :
1/2 the inventory is old to very old.
Well this is the nature of having a site which stems back from 1999. We are looking into the possibilities of Remastering all the old content...but it is arduous, and with over 20 new releases each week....main focus is on New content, old content is more of a Bonus.
Navigation is inconsistent.
Should be pretty straight forward right now. Would you mind explaining a bit further?
Piss poor search never worked.
Some examples of what didn't work? There are many options for search, including a Free Search, and advanced search feature, both for sets, and models, as well as story text, but we would love to know whats not working on your end.
Slow downloads
This should be pretty good now compared to the past however it does also depend on your DL Speed. Example of DL Speed compared to Filesize?
Difficult cancellation
We have a cancel membership button inside the My Profile sector and at the Footer of each page on the site. What problems did you encounter? My email is always open, any feedback from a Member having problems, including cancellation is resolved very quickly. Marketing.ddf@Gmail.com
Download format varies allot even during same time frame.
This should not be. Only in Old sets, Prior to 2011 as technologies were different back then. Can you provide me with an example?
Not all movies have picture.
Some sets are Video only and are clearly Marked on the Cover Image.
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06-30-14 01:45am
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28
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DDF Network
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Reply of
Monahan's Comment
Hello Monahan,
Thanks for bringing that to our attention. However I just checked and the link is still active with the Discount Pricing. Thats a continuous Price at the moment for TBP. Could you make sure your cookies are cleared and try again? If the problem persists do let me know, otherwise would be great if you can update on PornUsers. Much appreciated!
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03-04-14 01:26am
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29
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DDF Network
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Reply of
Monahan's Reply
Hello Monahan,
Thanks for the reply. Yeah were implementing the proper labeling for Dl's this week, and the good news is that it will be active on all updates. IT managed to find the solution, quite happy about that! Also the Cover will have a separate link for Download. This will all be updated with the new Set Page. It's complete, were just running some tests in the next couple days before release. I will Ping you here once it's up. Thanks guys and have a great week!
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03-03-14 06:40am
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30
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DDF Network
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Reply of
Schirm's Comment
Hello Schirm,
Marketing Manager here at DDF. Thank you for posting this. Actually gave me some ammunition for something Ive wanted to have done for some time now. You are absolutely correct, for the collectors out there, the download Process and name of files has not been the best.
We recently redesigned our Scene Page, and it will be rolled out by the end of this week - Much Cleaner with Built in Player. In the Original plan I had a Tab which displayed the story and had the ability to download the full Size DayPic/Cover, but while on holiday a decision was made to remove it. I also asked to have the files named to that of the actual scene. IT told me that This is supported for content sent out from our servers. However content on CDN does not work the same way and they are working on a solution for that problem. I plan to follow up on this until its done because I believe it is a necessary evolution.
You can also count on the Full Size Day pic being implemented on the download of videos or somewhere else on the scene page. I'll make sure it happens. Your email validates my point, so thank you!
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02-17-14 02:08am
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31
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DDF Network
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Reply of
PinkPanther's Comment
Hello Pink Panther,
Thanks for reporting that and for checking out our network. Have you tried customer service or checking directly with myself? Always available to troubleshoot and see why a member is having any kind of problems. I assure you that those download speeds are not our standard. Otherwise we would be out of business. I do agree that here and there, we receive a complaint about speeds, and when that occurs we get our IT team to work with the member and pinpoint the problem. It's something thats at the top of our list to improve on a regular basis and give our members a pleasurable experience. We also compare with the Top sites often, and we have found that depending on day of week, and time of day, even some of the Top sites out there tend to lag.
We recently had many new site updates, a new Model Page which will launch by Friday, and a new Scene page which will launch very shortly afterwards. On the new scene/video page you will now have options for DL and streaming to optimize the experience, and we are on our hosting providers regularly to make sure were getting optimized speeds. Trust me, if there is a global problem then we will be the first ones to say...No Good, and remedy that as quickly as possible.
If your still having problems, please contact me. We can narrow down the problem, and comp you for your time. Cheers.
Paul aka Ace - webmaster@ddfcash.com
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12-12-13 01:11am
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Reply
32
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DDF Network
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Reply of
Monahan's Reply
Hello Monahan,
Thank you for your Positive comments. We really appreciate that! I just wanted to let you know that our yearly Price has dropped dramatically since you last utilized this option. It was $269.99 in the past, but now we have lowered the Network Price to $149.99, and all of the single sites are $119.99. Much more affordable :) For the Network that Breaks down to $12.50 per month for 20 + Exclusive Updates each week. Less then 50 cents a day for 4 Movies per day. Pretty Sweet Deal! Hope you will come back to us soon and enjoy your week!
Best--Ace
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07-22-13 01:54am
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Reply
33
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DDF Network
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Reply of
Tree Rodent's Reply
Hello Squirrel,
Thank you for your Amazing input and Picture Perfect critiques. I guess were just a bunch of Evil-doers over here. We will work on cleaning up our act. Cheers.
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06-26-13 07:04am
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34
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DDF Network
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Reply of
Marcus's Reply
Hello Marcus,
Just a quick reply to your comment. The 2Day Trial information on the previous email is incorrect. It's a 2 Day Trial and a customer has 48Hours to cancel it. It's exactly that, a 2 Day Trial. I will be communicating with Support today to make sure that is very clear. I'm not sure where that information as retrieved, but it is not written anywhere on our sites that someone must cancel the 2 Day-Trial, 2 days before it ends. That would make no sense at all.
Though I cant speak for the thousands or millions of Small sites out there who may or may not be into trickery, I guarantee you that it is not our method of workmanship here. Our communication is always open. Cheers.
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06-26-13 12:53am
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35
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DDF Network
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Reply of
Tree Rodent's Reply
Hello The Squirrel,
We appreciate your feedback, though your tone should not be pointed to all the Adult companies out there, and even calling PU/TBP weak? What is that? To me that just doesnt show much of a reputable character on your behalf, to be honest with you, while were all being honest here. The work it takes to run a Premium Site with all of its many variables is immense, and in this day and age with Piracy, it's a constant battle just to break even. We, and I speak for all Top-Notch Adult companies out there who have put their Souls into the work are not out to Destroy our reputations with cheating tactics, we understand the customer is umber 1, however, evolution of Products and the way they are presented to consumers must all be taken into consideration to survive in this landscape.
Those Cross-sales that you hate so much are actually something that other consumers enjoy. They get a deal to try something out they may not have tried otherwise, and they enjoy it. If we didnt have consumers actually taking the cross-sale and being happy with the Product they receive, we would not employ it. It's very rare that we have a complaint about them, but when we do, its usually the same individuals, posting on a forum, rather then contacting the webmasters directly to resolve their situations, or customer Service, which in our case i'm sure they would resolve the issues, and if not, my email is always open to resolve issues at either Marketing.ddf@gmail.com or webmaster@ddfcash.com .
Individuals spreading their ideas of who we are and how were trying to destroy the Adult World on Forums, I just dont get that. Come on, seriously? Not a reputable Site because of a Cross-Sale thats highly visible? Most definitely a Joke. Weve been around for over a decade, and we are very reputable with open communication for everyone.
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06-26-13 12:48am
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Reply
36
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DDF Network
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Reply of
madgreedy's Comment
Hello madGreedy,
Thank you for Posting this. I assure you, it is not out intentions to rip anyone off. Were not a fly by night company who has just appeared and looking to squeeze every dollar out of our customers. We are one of the largest Adult Production studios in Europe, if not the largest, so where would that leave of us if we got into the practice of ripping people off. Doesn't make any sense.
I assure you that if this is truly the case, that you will be refunded. The Pre-check Cross -sale we have on our exit page is quite a visible one. True, I dont like the idea that it is cross-checked either, but I know as a personal consumer myself that before I click submit for a payment, I check pretty closely, and this Cross-sale is not hidden in anyway.
Furthermore, im sure if you mentioned to the team at Gamma Support, they would make things right as they are also a very reputable company, and looking to tarnish their image. Please send me an email at Marketing.ddf@gmail.com and I will make sure all of this is handled. Apologies for your experience. It's rare that we have a situation like this. And for the record, the 2 Day-Trial is exactly that. You can cancel anytime within that 48Hours and you should not be charged, so I will look into that as well. Cheers.
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06-26-13 12:25am
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Reply
37
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DDF Network
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Reply of
Wittyguy's Comment
Hello Wittyguy,
Thanks for posting this! Yes we now have a standard 2 Day Free Trial for all of our sites, renewing into monthly membership. Good way to get in their and see all the great content before purchasing a membership. Fresh new Site Redesign is right around the corner, nice time to get in on the action :)
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05-06-13 05:25am
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Reply
38
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DDF Network
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Reply of
RustyJ's Comment
Hello Rusty,
Thanks for checkin in. Ive been informed by Gammae that these issues have been tested and addressed. I know they are doing the best they can to keep customer satisfaction at the highest level. Feel free to contact me directly as well if you do have any kind of issues, and I will respond to remedy the problem as fast as I can for you. Thanks again and have a great weekend.
Best--Ace
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02-17-13 02:51am
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Reply
39
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DDF Network
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Reply of
timeac1's Comment
Hello Timeac1,
Thanks for bringing this to our attention, though in the future, we have a new and very streamlined Customer Support Powered by Gamma Entertainment. If you click on any of the Support or Cancellation buttons on our website you will be directed to www.ddfsupport.com, where you have a streamlined set of choices for Support- Feedback - Cancellation. Probably one of the best in the Industry.
Sure, you may be offered another Product, but from personal experience, just about every Company out there these days does something similar and hopes that they can entice a customer who is leaving into finding something else they may like. Your never forced to accept.
Were not trying to trick you, or steal your money. Weve been in business for over 15 years, and we dont intentionally do bad things to get negative feedback or a tarnished reputation. You cant please everyone, but we do our best, and are continuously striving to appease the vast majority.
When you sign a contract, you Cross all your T's and dot all your i's, same when getting a membership, always look closely before you decide your going to accept an agreement. There is nothing hidden. Everything is in plan site.
If you cant reach support by Phone, there is a 24 hour livechat 7 days a week and an online ticketing system. Many ways to get in touch.
Best--Ace
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02-01-13 03:06am
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40
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DDF Network
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Reply of
bibo's Comment
Happy Holidays!
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12-21-12 03:56am
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41
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DDF Network
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Reply of
bibo's Comment
Hello Bibo,
I apologize for your problems trying to cancel. We recently gravitated all of our Support to Gamma...using the Contact us or Support link should take you to www.ddfsupport.com which has many options for our customers including cancellation. This is the first ive heard of such a problem. The process is supposed to be easier for our customers, not more difficult. If you dont mind I am going to copy and paste your message and send it straight to the director of Gamma. I would like to get to the bottom of this problem so that it doesnt happen again. If you dont mind, could you email me at webmaster@ddfcash.com . I'd like to see what I can do to make this right for you.
Best--Ace
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12-21-12 03:53am
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Reply
42
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DDF Network
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Reply of
Denner's Reply
Thanks Denners! Weve been working on finding talents yet undiscovered, one of our new Projects, and we have a slew of them coming soon. Thanks for your continued fanship. I also just sent an email to Gamma and they promised me that they will simplify the cancellation process. Regarding the email confirmation from DDF with User and PAss after joining, I checked in NATS, and its all setup to generate when the confirmation from the biller goes through. I will sign up myself tomorrow and see that its working properly, and if not, it will be fixed. So thank you Very much for bringing this to our attention and have a rockin week ahead!
Best--Ace
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11-26-12 08:20am
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Reply
43
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DDF Network
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Reply of
elephant's Reply
Thanks for the positive compliments Elephant, much appreciated! Yes we are working hard and fine tuning a Super Sweet design for all the sites with much more interactivity with the site as well as our models. We will definitely have some Christmas specials coming soon, and affiliates are rolling out a 2 Day Free Promo with 25% discount on monthly recur for life of membership. We hope to see you as a member soon!
Best--Ace
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11-26-12 08:16am
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Reply
44
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DDF Network
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Reply of
Denner's Reply
In the future we plan to Re-Do all sets which have stunning models, or are particularly often requested. Currently I dont believe we have the resources for that unfortunately though as our main focus is bringing all of our sites into the future in terms of look, content, and member interface. Moving forward we just want to have the Best quality of FULL HD available, and focusing on creating more unique sets and scenarios.
Best--Ace
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11-26-12 04:24am
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Reply
45
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DDF Network
(0)
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Reply of
Denner's Reply
Hello Denners,
Thanks for your very detailed message! I really appreciate the insite on the billing Procedure. Im going to bring that up today with management. My feeling personally since I have been here is that the whole billing procedure, look and feel must change. Recently a decision was made to have our Billing go through Gammae, in the hopes that things would run smoother. They also do our retention, so thats why you see these new changes.
I will bring these other issues up Asap, and you can bet that once the new designs roll out in a couple months....these problems will be completely ironed out, if not before.
Were making a lot of improvements...we hope you can bare with us on the growing pains :)
Thanks for the nice compliment on the site though and always feel free to reach out. If I get your email...I will definitely respond.
Best--Ace
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11-26-12 04:19am
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Reply
46
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DDF Network
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Reply of
tangub's Reply
Yes.....Most websites these days realize that customer retention is an important aspect of running a business, and so of course, we try our best to keep a customer around longer. We encourage feedback, and we are doing our best to improve everything we can....including quicker response to emails.
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11-26-12 04:00am
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Reply
47
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DDF Network
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Reply of
Denner's Comment
Hello Denner,
I am sorry you are experiencing this problem, but we have recently streamlined things ( And are further streamlining things with completely new Design and much friendlier navigation coming soon! ) with a dedicated Support website powered by Gammae. If youi click on Support in the navigation tab you will be taken to www.ddfsupport.com and you should have smooth sailing from there. It could take 24hours response for a cancellation, but you shouldnt have the problems your mentioning here.
Im not sure exactly what your mentioning throughout the rest of your comment in regards to :
7 choices of billing co. and all of the DDF-sites to choose from - none of them worked - and it took a hell of a time to go through all.
But I will check with IT guys as this is the first report of this kind of issue.
Best--Ace
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11-26-12 03:52am
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Reply
48
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DDF Network
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Reply of
tangub's Comment
Hello Tangub,
Thanks for the Post! Yes its a 1 day site based promotion on all our sites, and we will have another differnt promotion tomorrow on Black Friday as well. The pop-up will disappear if you click Decline. If you click close---it will reappear 10 minutes later in case a would-be member changes their mind. It probably didnt appear from PU because you had already visited, but clearing cookies would bring it back. All affiliate are enabled for this discount as well. Have a great Thanksgiving and happy surfing!
Best--Ace
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11-22-12 06:59am
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Reply
49
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DDF Network
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Reply of
PinkPanther's Comment
Excuse me Pink Panther, but your allegations are completely incorrect. We scan our site everyday for viruses and it is Virus free. What kind of Anti-Virus software are you using? If you let us know we can test it, as some anti-virus give false alarms.
Out of the many thousands of members we have, this is the first we have heard of such a problem. Have you bothered to contact us in anyway before posting such harmful comments? Very unprofessional. I will speak to the IT guys tonight and have them run a check, but this is not something a business with such a high standing reputation would have imbedded on our site. I assure you if you were to contact support about such an issue you would find your accusations completely false, and a solution to your problem.
Please provide us with the name of the Anti-virus you use, and we will perform the tests necessary.
-Ace DDF
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10-26-12 11:13am
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Reply
50
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DDF Network
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Reply of
exotics4me's Reply
You bet Exotics, please do let me know if you have any issues. We really appreciate any feedback :)Have a great week!
Best..Ace
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07-26-12 01:15am
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