I'm sorry that you weren't happy with the response that you received from our team. Without knowing the specifics of the situation, I can tell you that if a price is considered a trial price that those are limited offers. There are free trials and trials with a charge and in both instances, the intent of the offer is for someone to sample the site and see if they are interested in joining. The intent is not for them to be repeated multiple times by the same user.
If you'd like me to look into your exact situation, I'd be glad to. :) Just reach out to selena@metart.com .
Thanks so much for the feedback! The creative team at ALS wanted me to let you know that they had seen this. Their reply is as follows. :)
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Thanks for the comment and being a fan of many classic ALS shoots. ALS constantly strives to balance the high quality models and content we produce with the ever-changing and eclectic tastes of our members. We have a female assistant at nearly every shoot like fan favorites Gina Gerson and Lola that other models love to play with, and fisting has always been and always will be a staple at ALS. We shoot as much fisting as each of our new models are willing and able to do. A few of the most recent include Kymberly Brix, Dolly Little, Alex Grey, today's new model release of Uma Jolie or the new shoot we had this week and can't wait to release featuring Freya Von Doom, whom we hope to bring back as our female assistant for lots more girl girl fisting in the future! We promise to keep on shooting great new fisting scenes every chance we get, along with all the other crazy toys and hottest models ALS is known and loved by members for. We welcome the feedback so we can continue making the best content for our fans!
I wanted to thank you for making us aware of your concerns. We strive to give exceptional customer service in all areas, and the security and safety of our customers is of utmost importance to us.
If you would like to mail our support team, we'd be glad to look into this further for you, and have our technical team work with you if necessary.
What we've found is that adult sites are often targeted URLs for ransomware. The end user is silently infected at another site. Then when the target URL is visited, the trigger is pulled and the ransom aspect of the trojan is activated.
When customers do encounter this on our site, or any site, we encourage them to disable java,(and leave it disabled if possible) and run the free version of Malwarebytes.
If you have specific questions, concerns, or need assistance, please contact us, and we will be glad to help.
I do apologize for that. Our mailers are sent out in waves, and some of the first ones went out with an incorrect link code. Once our Support staff started receiving emails about it, our technical team was notified and the problem fixed.
We do have testing procedures in place, but somehow, this one got by us. :)
If anyone did not get to take advantage of this opportunity and would like to, please email our Support team, and reference this thread. We'll make sure that you are taken care of.
It was my pleasure, and thank you so much for your gracious compliment. We love our community of members, and while we know that we cannot realistically please everyone, we still try.
Simply said, we would not exist without our members, and we do want them all to feel valued and heard.
As always, I enjoyed reading your reviews of one of our sites. It's always refreshing to hear the things we are doing right, as well as get member perspective about what we need to improve on.
I wanted to touch on a few things that you mentioned.
In regards to navigation, there are essentially two versions of the site. When we re-designed the default version of the site, we did include a link to the Legacy layout in the footer. I don't have information as to how you are accessing the site, but if you are using a bookmark, try going directly to the site by typing Domai.com in your browser, You'll see that the new layout is more in line with what you are accustomed to at MetArt, etc.
Be aware that if you are already using that version, and make the switch to the old one via Legacy links that you will need to login a second time. That is an unavoidable consequence of having the option to continue to use the classic version. I do apologize for any inconvenience that causes.
If you are already using the new version exclusively, and are having the login issues that you described, it shouldn't be happening, and our Customer Care team would be glad to help you with this.
We appreciate your continued support of our body of work!
Oh, you did not come across as negative at all! We enjoy that you share your experiences! I would agree that if I was going to pick between those two sites that I would pick MetArt.
I am glad to know that the tip worked for you! If I can ever help with functionality/navigation questions, I'll be glad to. Or any other questions, for that matter. :)
We always enjoy customer feedback, so we appreciate that you've shared your experience with others.
If I have correctly understood what you have described, I did want to mention that the number of thumbnails issue may be able to be resolved by changing your account settings.
By clicking the Options icon (gear) at the top of your screen, the My Settings pane should open. Within that, you can set the number of thumbnails from 20 - 1000. I have my own set to 1000. Click the Set Options button.
That changes the view in this manner:
When viewing a gallery, all the thumbnails appear on a single page, with no page-to-page clicking necessary.
It is not the default setting, as we have a global customer base, and it is not ideal for people who are on slower connections.
Hopefully that helps improve your viewing experience. If you have questions about any of the site features, our Customer Care team is always glad to help.
I wanted to clarify about the content on LoveHairy. lk2fireone is correct; at this time, LoveHairy does not have exclusive content, and we don't try to hide that fact. :)
It is a collection site, meaning that all hairy content we have on other sites is curated and published on this site.
LoveHairy updates when we publish applicable content on our other sites. There is no set update schedule as you will find on MetArt, for example, and that is reflected with a substantially lower price point.
If there are are any questions, either from customers, potential customers, or TheBestPorn staff, I would be glad to answer them.
As always, we appreciate your detailed and thoughtful reviews. I did want to mention a couple of things:
re: ECHST.net - That is just a company name that you will see. It isn't a payment processor. So your card statement may say ECHST.net, but your payment may process through Rocketgate.
re: your email address - If you would like us to change that for you, just reach out to our support team. Any of them can take care of this. If you would like me to personally handle it, I'm glad to do that as well.
I'm sorry that you didn't get the right answer the first time. I checked with our team, and I was told that you were sent a CCBill link a few hours ago. Please check, and if you dont' see it, let me know.
I'm sorry to hear that. PayPal is definitely dependent upon your country, and the rules are set by Epoch.
I believe that your original thread spoke of not wanting to use Rocketgate. If you aren't seeing CCBill and Epoch listed under Alternative Payments, you can request those links from our Customer Care team. Just let them know the site and the terms that you are wanting.
Sorry, I should have added that once you see the list of what alternative options are available in your area, you need to click the one that you want. You may also need to select your desired plan.
I don't seem to be able to add screenshots here to show you were this is.
I'll try to guide you here, and if you still don't see it, please reach out to our Customer Care team via support@metart.com . They can provide a screenshot.
Go to the site and click Get Started (at the top right)
That should take you to the Rocketgate pre-join page. You'll see Steps 1, 2 and 3 on this page. Look under Step 2. You should see the options of selecting credit card or PayPal via Epoch. Immediately under that is Alternative Payment Options. Click that box. It should open up a listing of alternative payment options that are available in your country.
Thanks for posting your question. I'll be glad to help clear up any confusion.
We utilize three different credit card payment processors. Those are Epoch, CCBill, and Rocketgate. ESCHST is just what shows on the Rocketgate forms.
There have been no changes to the credit card processors that we use since we added Rocketgate as an option. Going off memory, I believe that was 2015.
Everyone has a preference as to the processor that they prefer, but we can only display one processor as the main one. You can still use the processor of your choice. There are a couple of ways to do that.
First, if you are on a Rocketgate form, look for Alternative Payment Options. Click that, and you should see the options that are available in your area.
You can also write to our Customer Care team support@metart.com , and tell them that you want, for example, a CCBill link to MetArt for an annual recurring subscription. They will be glad to send it to you.
You'd then just need to paste that link into an incongito/private browser window to ensure that it is the processor that you want. Read the page. At the bottom, you should see text that makes it clear which processor it is. You will either see Epoch, CCBill, or ESCHST (Rocketgate).
Hopefully this is helpful. If you have any questions, let me know.
So sorry to hear that you were having problems with the site. I am glad to know that it is working now. If you have problems in the future, please do not hesitate to contact our Customer Care team. :)
Thank you so much for such a thoughtful review! We always appreciate the feedback, whether positive, negative, or somewhere in-between.
I did want to touch on something that you had mentioned. In all our sites, you can access the year of your choosing. From the Updates tab, under Updates Stream, select Monthly. From there, you will see the current month and year with a calendar icon by it. Click the icon.
That will open a navigation box that allows you to select year and month.
Hopefully that is clear, but if you still have problems finding it, reach out to our Customer Care team. They are always glad to help. Click the Support link in the footer of the site or email support@metartnetwork.com .
Thanks so much for such a fantastic review! I'm glad to know that you enjoyed the site, and that our Customer Care team took care of you when you needed it. They really are the best. :)
Based on what you said, I think that you would enjoy MetArtX. If you'd like to reach out to me, I'll set you up with a very good deal.
It is a great compliment to know that you consider us to be one of the premier softcore sites! We want our members to be happy, and love hearing about your positive experiences.
We also want to hear about the negative ones, so that we can try to resolve them for you. And I hate to hear that you aren't as happy with us as you have been in the past.
Some of the things that you mentioned are relatively easy fixes, and I'll be glad to help with them. :)
There is still a breakdown by year and month. I can't attach screenshots here or leave links, so I will do my best to explain.
When you are logged in and on the Updates page, you should see Monthly, Stream, Upcoming, and Staff Selections.
Click Monthly. Now you should see the month and date, along with a calendar icon. Click the calendar. That opens up a calendar window. You can click the name of the month to select it. You can also use the arrows at the top to navigate from year to year.
Another setting that may be of interest to you is also on the Monthly tab. Between the words Monthly, Stream, etc, and the first row of covers, you should see two icons with some lines. These are for Detailed and Grid view.
The Detailed view has the set name, release date, model, artist, set rating, number of pictures, number of views and how many people have added it to their Favorites.
The Grid view has the set name, model, release date, set rating, and number of views. You can set your desired view by clicking, or in your Account Options (gear at the top of the screen)
To add a photo set to your Favorites, open the gallery. Next to the cover you should see the word Favorite right above the Download feature. Clicking that will add the photo set to your Favorites.
On that same page, right above the Gallery Info, Activity, and Ranking, you should see the name of the model and the artist. Click the model name. You should then see an option to Follow her.
When you want to find the photo sets that you've added to Favorites and the Models/Artists that you Follow, look to the upper right hand corner of the screen. Next to the human icon, there is a down arrow. Click it, and you should see the word Favorites. That opens a new page. On it, you can see all of your Favorites and Follows by clicking the appropriate header tab.
If you need help with any of this, or if you would just like to discuss the site with me, please reach out. It would be my pleasure to speak with you. :)
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