Replies Given
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Your replies to other users's reviews and comments. |
Type |
Site |
Feedback / Review |
Date |
Reply
26
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MetArt
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Reply of
skippy's Reply
I am glad to hear that, and it is my pleasure to help.
Enjoy!
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01-11-19 05:42pm
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Reply
27
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MetArt
(0)
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Reply of
skippy's Comment
Hi Skippy,
I am sorry that you had problems getting signed up for an offer, and that you subsequently ran into issues with the single sign on process.
I took a look at our ticketing system, and this seems to be a resolved issue. If not, please let me know about it right away, and I'll jump in and be sure that things are lined out.
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01-10-19 02:08pm
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Reply
28
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MetArt
(0)
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Reply of
Cybertoad's Review
What a lovely review! Thank you for taking the time to write it.
I am so glad that you are enjoying your time with us. I did want to share that we are working on improving our navigation/ability to find content. As you clearly understand, it is a huge task to catalog due to the sheer volume. But it is a work in progress. :)
We very much appreciate the feedback. We love it when it is positive like this, but we also want to hear about what we don't get right. If you ever need anything our Customer Care team gets rave reviews, but I am always glad to assist as well.
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12-12-18 05:21pm
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Reply
29
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MetArt
(0)
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Reply of
lk2fireone's Comment
I am glad to hear that our Customer Care team got you lined out! And thank you so much for the wonderful feedback about them.
As LadyLover correctly surmised, we are moving to a single sign on process. We are also doing some cleanup on the database. While it will be great when it is complete, there will unfortunately be some bumps along the way. I am so sorry that you got tripped up on one of them!
If anyone ever has any issues that our team doesn't get taken care of, just reach out. I will be glad to help.
selena@metart.com
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11-26-18 04:29pm
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Reply
30
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MetArt
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Reply of
lk2fireone's Comment
HI,
I DO APOLOGIZE FOR THE ISSUES THAT WE ARE EXPERIENCING. PROBLEMS DEVELOPED WHEN UPGRADING OUR DATABASES. IT IS STABLE AT THE TIME OF MY RESPONSE, BUT THERE MAY BE TIMES OF INTERMITTENT ISSUES THROUGH THE DAY AS OUR TEAM CONTINUES TO WORK TO RESOLVE THEM. THAT CAN INCLUDE SITE OUTAGES AS WELL AS SMALLER THINGS LIKE COMMENTS NOT APPEARING CORRECTLY.
IF YOU HAVE ANY QUESTIONS, LET ME KNOW. I CAN BE REACHED BY COMBINING MY FIRST NAME WITH @METART.COM
AS ALWAYS, THANK YOU FOR YOUR PATRONAGE! :)
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11-30-17 09:13am
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Reply
31
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MetArt
(0)
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Reply of
lk2fireone's Reply
Thank you so much for your kind words! They truly made me smile, and made me feel as if my efforts to help our customers are appreciated. That means a lot to me! :)
As noted below, without being able to look at the account,my understanding is that the charges were voided, but I have provided my contact information in the event that I have misunderstood.
Again, thank you!
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09-11-17 12:29pm
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Reply
32
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MetArt
(0)
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Reply of
PinkPanther's Reply
Hi,
I'm so sorry to hear that you had problems when subscribing to MetArt. It seems that there are a few different issues going on, and I'll do my best to clarify them. Since I don't know which account is yours, I will be answering in broad terms. If you'd like me to look into the specifics, I would need you to contact me directly.
Most of our join pages do have very visible pre-checked offers. You've mentioned that you were sent two attachments by our Customer Care team. Based on what I am gleaning about the situation, I feel safe in saying that the intent was not to attempt to prove that the purchase was made, but rather to illustrate with general all-purpose attachments as where to you that you can find the pre-checks to uncheck them in the future. They were not intended to be a representation of what may have actually appeared on your screen. Our team would have no way of knowing which link you clicked through or what join page that you landed on, unless they were provided with the exact link used.
From your post here, it seems that the SexArt charges were voided. If that isn't accurate, please do reach out to me. I can be reached by combining my name with metart.com in email address format.
My apologies for any confusion. :) I hope that you enjoy your time at MetArt!
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09-11-17 12:24pm
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Reply
33
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MetArt
(0)
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Reply of
lk2fireone's Comment
NOTE: I AM USING CAPS TO RESPOND AS I SEEM TO RECALL YOU MENTIONING THAT IT WAS EASIER ON YOUR EYES IN ANOTHER POST. I AM NOT YELLING AT YOU!!! :)
I VERY MUCH APPRECIATE THAT YOU LOVE OUR SITES, AND AM SORRY THAT WE HAVE DISAPPOINTED YOU. I CANNOT PRETEND THAT WE HAVE NOT HAD INTERMITTENT SERVER ISSUES OVER THE LAST FEW MONTHS. TO DO SO WOULD BE AN INSULT TO OUR LOYAL CUSTOMERS. THAT SAID, I CAN ASSURE YOU THAT WE ALSO FIND IT VERY FRUSTRATING AND THAT WE ARE WORKING HARD TO GET THE RIGHT TEAM AND EQUIPMENT IN PLACE TO SUPPORT OUR INFRASTRUCTURE. THE SITE OWNERS AND OUR ENTIRE TEAM ARE COMMITTED TO PROVIDING A SUPERLATIVE EXPERIENCE FOR OUR CUSTOMERS.
THE ISSUE THAT YOU MENTIONED REGARDING TODAY'S UPDATES SHOULD BE RESOLVED. IF YOU ARE STILL HAVING PROBLEMS WITH ANY ASPECT OF THE SITES, YOU CAN CONTACT OUR CUSTOMER CARE TEAM AT SUPPORT@METART.COM. YOU CAN ALSO CONTACT ME DIRECTLY, AND I WILL BE HAPPY TO ASSIST. ON BEHALF OF THE METART NETWORK FAMILY, OUR APOLOGIES FOR THE INCONVENIENCE.
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08-23-17 05:16pm
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Reply
34
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MetArt
(0)
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Reply of
lk2fireone's Reply
You are very welcome! My apologies for the late response. I missed seeing this until just now. :)
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08-23-17 04:54pm
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Reply
35
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MetArt
(0)
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Reply of
lk2fireone's Comment
Hi,
I agree, we usually don't have problems. But we've been experiencing the exception rather than the norm over the last 2 days. :) This impacted all sites and all users.
I do apologize that we've not been able to maintain our usual high standards and for the frustration that I am sure that it caused for all our members.
If you ever have any questions as to whether the site is experiencing issues or not...or any other questions...our Customer Care team is your best recourse. You can reach them at support@metart.com . Also, if you'd care to reach out to them, they'll be glad to offer some time compensation to make up for the issue.
Everything should be stable at this time, but if you are continuing to run into problems, please do let us know.
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07-07-17 07:42am
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Reply
36
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MetArt
(0)
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Reply of
skippy's Reply
Absolutely was my pleasure!
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01-23-17 05:24pm
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Reply
37
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MetArt
(0)
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Reply of
skippy's Comment
Hi, I am sorry to hear that there was any confusion regarding your signup. ECHST.net is one of our billing platforms, and an email should have gone out with your signup information.
I've looked at the open tickets for our Customer Care team, and am not seeing any that seem to match your situation. Would you mind to drop me a line so that I can ensure that we resolve any concerns, including the unwanted duplicate MetArt membership?
You can reach me at selena@metart.com . I look forward to hearing from you.
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01-21-17 11:38am
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Reply
38
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MetArt
(0)
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Reply of
lk2fireone's Reply
Sometimes, if a model asks for her sets to be removed, the site will agree. Even though in many cases the site owns the rights to the photosets. I believe they do it out of respect for the model's wishes.
Though it does vary from situation to situation, that is the most frequent reason that content is removed. We try avoid it, yet at times, it is the right thing to do. :)
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08-20-13 11:48am
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Reply
39
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MetArt
(0)
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Reply of
taken4granted's Reply
I wanted to confirm that this was a Comcast related issue, and if anyone is still experiencing downtime to please email our Support team....support at met art.
We do apologize for the inconvenience, and I encourage anyone with any questions about this or any other matter to contact our Support staff. :) They are there to help make your user experience as great as it can be, and to give you information in rare instances like these when there are connectivity issues.
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06-20-13 02:06pm
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Reply
40
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MetArt
(0)
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Reply of
taken4granted's Comment
First, I'd like to apologize for the downtime. It was one of those instances on the Internet when things were truly out of our control. :)
Second, I'd like to reassure you that the situation didn't only apply to you. Multiple customers were affected, and the common thread in them was either being a Comcast customer in certain geographic locations or being a customer of an ISP that leases from or routes through Comcast in those regions. The earliest reports that we received of the issue was late June 13th/early June 14th. It returned to normal functionality on June 18th.
If you have not already, please contact our Support team at support at met art, and reference this thread for more information.
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06-20-13 01:59pm
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Reply
41
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MetArt
(0)
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Reply of
KET924aab's Comment
I'm sorry to hear that the tool isn't working for you. I know that it can be frustrating when something doesn't function like we expect it to. Especially when it has to do with your favorite Met-Art models!
Many of our members are using this feature successfully, and we'd be glad to help you troubleshoot the issue. You can reach our support team at support at metart.com for assistance.
When you do, please feel free to point their attention to this thread. We'd love to offer you a free month at one of our sites for the inconvenience you are experiencing. :)
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04-01-13 08:01am
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Reply
42
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MetArt
(0)
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Reply of
lk2fireone's Comment
I wanted to first thank you for your comments not only about MetArt, but about other sites within our network. We truly value the feedback of our members. It helps us grow and maintain our standards of excellence in erotic artistry.
You are absolutely correct. The site does not update 6 times a day every day. Typically, you will find the large updates at the beginning of the month, with 4 daily being the standard. I looked, and there were indeed only 3 updates on January 13, 2013. I don't know what caused that. Most likely, a set was accidentally removed.
I do apologize for that, and would be glad to arrange a free 30 day membership to Erotic Beauty for you for, not only the inconvenience, but for your input. Please contact me with your current username, and I'll take care of that. :) selena@metart.com
I also agree with your last point. We do an incredible amount of updates. Between pictures and videos, a rough count shows 132 updates in January 2013 for MetArt members. That's a lot of beauty to enjoy!
Thank you for your continued support of the MetArt Network. :)
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03-01-13 08:26am
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Reply
43
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Michael Ninn
(0)
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Reply of
lk2fireone's Comment
I agree with PinkPanther. ~smiles~ Personal preference for style certainly comes into play with MichaelNinn.com, as it does with any other site. The partnership truly is a win/win/win...not only for Ninn and MetArt, but for porn aficionados that love his work, and the lovely ladies that are part of helping create his vision.
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02-04-13 11:35am
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Reply
44
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Sex Art
(0)
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Reply of
KayTBuffs's Review
Hi,
Thank you for reviewing us. I am a bit confused though.
Gamma doesn't own MetArt, and Adult Time and Gender X aren't our sites.
I'm glad to hear that you think the quality of the SexArt videos is high. We strive to create quality content for our users.
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01-16-24 12:53pm
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Reply
45
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Sex Art
(0)
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Reply of
exotics4me's Review
Thank you for reviewing our site. We always appreciate when someone takes the time to let us know how we can improve.
I'm so sorry to hear that you weren't seeing the pricing that you expected during a recent promotion. One thing to keep in mind is that we don't own ALSScan. We handle all aspects of their web presence, but they own the site and produce the content. Which is a long way of saying that promotions that apply to sites that we own may not always apply to other sites in our overall network.
Having said that, our holiday promotions typically include any site in our network. In the future, if you don't see the pricing that you think you should, please reach out to our Customer Care team. They will be more than happy to assist. You can find that contact link at the bottom of the page of any of the sites under Account & Services/Customer Support.
For now, if you would like to reach out directly to me, I will be glad to help you get our currently holiday offer for ALSScan. selena@metart.com
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12-29-21 12:28pm
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Reply
46
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Sex Art
(0)
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Reply of
exotics4me's Review
I wanted to say thank you for such a comprehensive review, and I am very happy to hear that we've earned such high marks from you.
I did want to mention that I know that our search is lacking, and we are in the midst of a project that will make it something that I think that you will really enjoy.
I know that doesn't help today, but we are working on it. :)
Thank you for choosing to spend your time with us!
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10-30-18 01:35pm
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Reply
47
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Sex Art
(0)
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Reply of
lk2fireone's Reply
Thank you for your vote of confidence in our Customer Care team. We are very proud of them.
And, as always, thank you for supporting our sites. :)
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04-26-18 04:23pm
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Reply
48
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Sex Art
(0)
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Reply of
wintersking's Review
I am sorry that you did not find content to enjoy on SexArt. I did want to address some of the things that you mentioned.
To date, we have 1,294 galleries published on the site, and 921 films. Of those 921 films, 32, or 3.47% are Staff Selection films. Staff Selection films are available for purchase by those who chose to collect them. The update schedule for regular films is not impacted by the inclusion of these films on the site.
I am also sorry that your experience has turned you away from MetArt. In regards to it being devoid of content, MetArt currently has 1,534 films and 18,778 galleries. Those feature over 3,500 models.
While we do have multiple stand-alone subscription sites, we also have MetArtNetwork.com, which gives access to 9 sites.
Finally, if you wrote directly to our Customer Care team about the unwanted subscription, you should have received a response within 24 hours. If you made a comment on a cancellation request, we should have responded to that within three days, weekends excluded. If you have not yet received a response from us, please reach out to me directly, and I will be glad to personally take care of the matter. selena@metart.com
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04-26-18 04:20pm
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Reply
49
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Sex Art
(0)
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Reply of
skippy's Comment
Hi,
I wanted to reach out and let you know that I very much appreciate your feedback. We continue to experiment with the Staff Selection content, seeking a balance between offering special content and presenting it in a way that doesn't disrupt your experience as a customer.
I am sorry that we've let you down in this regard, and I have communicated the concerns to my management team.
If I can be of any assistance, please don't hesitate to contact me directly.
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03-21-18 11:58am
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Reply
50
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Sex Art
(0)
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Reply of
lk2fireone's Reply
LOL!
I WILL PUT THAT UPGRADE ON OUR WISH LIST. ;)
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12-07-17 12:59pm
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*Message rows highlighted in light orange are replies to replies. |
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