I'm sorry that you didn't get the right answer the first time. I checked with our team, and I was told that you were sent a CCBill link a few hours ago. Please check, and if you dont' see it, let me know.
I'm sorry to hear that. PayPal is definitely dependent upon your country, and the rules are set by Epoch.
I believe that your original thread spoke of not wanting to use Rocketgate. If you aren't seeing CCBill and Epoch listed under Alternative Payments, you can request those links from our Customer Care team. Just let them know the site and the terms that you are wanting.
Sorry, I should have added that once you see the list of what alternative options are available in your area, you need to click the one that you want. You may also need to select your desired plan.
I don't seem to be able to add screenshots here to show you were this is.
I'll try to guide you here, and if you still don't see it, please reach out to our Customer Care team via support@metart.com . They can provide a screenshot.
Go to the site and click Get Started (at the top right)
That should take you to the Rocketgate pre-join page. You'll see Steps 1, 2 and 3 on this page. Look under Step 2. You should see the options of selecting credit card or PayPal via Epoch. Immediately under that is Alternative Payment Options. Click that box. It should open up a listing of alternative payment options that are available in your country.
Thanks for posting your question. I'll be glad to help clear up any confusion.
We utilize three different credit card payment processors. Those are Epoch, CCBill, and Rocketgate. ESCHST is just what shows on the Rocketgate forms.
There have been no changes to the credit card processors that we use since we added Rocketgate as an option. Going off memory, I believe that was 2015.
Everyone has a preference as to the processor that they prefer, but we can only display one processor as the main one. You can still use the processor of your choice. There are a couple of ways to do that.
First, if you are on a Rocketgate form, look for Alternative Payment Options. Click that, and you should see the options that are available in your area.
You can also write to our Customer Care team support@metart.com , and tell them that you want, for example, a CCBill link to MetArt for an annual recurring subscription. They will be glad to send it to you.
You'd then just need to paste that link into an incongito/private browser window to ensure that it is the processor that you want. Read the page. At the bottom, you should see text that makes it clear which processor it is. You will either see Epoch, CCBill, or ESCHST (Rocketgate).
Hopefully this is helpful. If you have any questions, let me know.
As always, we appreciate your detailed and thoughtful reviews. I did want to mention a couple of things:
re: ECHST.net - That is just a company name that you will see. It isn't a payment processor. So your card statement may say ECHST.net, but your payment may process through Rocketgate.
re: your email address - If you would like us to change that for you, just reach out to our support team. Any of them can take care of this. If you would like me to personally handle it, I'm glad to do that as well.
Thank you for reviewing our site. We always appreciate when someone takes the time to let us know how we can improve.
I'm so sorry to hear that you weren't seeing the pricing that you expected during a recent promotion. One thing to keep in mind is that we don't own ALSScan. We handle all aspects of their web presence, but they own the site and produce the content. Which is a long way of saying that promotions that apply to sites that we own may not always apply to other sites in our overall network.
Having said that, our holiday promotions typically include any site in our network. In the future, if you don't see the pricing that you think you should, please reach out to our Customer Care team. They will be more than happy to assist. You can find that contact link at the bottom of the page of any of the sites under Account & Services/Customer Support.
For now, if you would like to reach out directly to me, I will be glad to help you get our currently holiday offer for ALSScan. selena@metart.com
So sorry to hear that you were having problems with the site. I am glad to know that it is working now. If you have problems in the future, please do not hesitate to contact our Customer Care team. :)
I'm sorry that you weren't happy with the response that you received from our team. Without knowing the specifics of the situation, I can tell you that if a price is considered a trial price that those are limited offers. There are free trials and trials with a charge and in both instances, the intent of the offer is for someone to sample the site and see if they are interested in joining. The intent is not for them to be repeated multiple times by the same user.
If you'd like me to look into your exact situation, I'd be glad to. :) Just reach out to selena@metart.com .
Thank you so much for such a thoughtful review! We always appreciate the feedback, whether positive, negative, or somewhere in-between.
I did want to touch on something that you had mentioned. In all our sites, you can access the year of your choosing. From the Updates tab, under Updates Stream, select Monthly. From there, you will see the current month and year with a calendar icon by it. Click the icon.
That will open a navigation box that allows you to select year and month.
Hopefully that is clear, but if you still have problems finding it, reach out to our Customer Care team. They are always glad to help. Click the Support link in the footer of the site or email support@metartnetwork.com .
Thanks so much for such a fantastic review! I'm glad to know that you enjoyed the site, and that our Customer Care team took care of you when you needed it. They really are the best. :)
Based on what you said, I think that you would enjoy MetArtX. If you'd like to reach out to me, I'll set you up with a very good deal.
It is a great compliment to know that you consider us to be one of the premier softcore sites! We want our members to be happy, and love hearing about your positive experiences.
We also want to hear about the negative ones, so that we can try to resolve them for you. And I hate to hear that you aren't as happy with us as you have been in the past.
Some of the things that you mentioned are relatively easy fixes, and I'll be glad to help with them. :)
There is still a breakdown by year and month. I can't attach screenshots here or leave links, so I will do my best to explain.
When you are logged in and on the Updates page, you should see Monthly, Stream, Upcoming, and Staff Selections.
Click Monthly. Now you should see the month and date, along with a calendar icon. Click the calendar. That opens up a calendar window. You can click the name of the month to select it. You can also use the arrows at the top to navigate from year to year.
Another setting that may be of interest to you is also on the Monthly tab. Between the words Monthly, Stream, etc, and the first row of covers, you should see two icons with some lines. These are for Detailed and Grid view.
The Detailed view has the set name, release date, model, artist, set rating, number of pictures, number of views and how many people have added it to their Favorites.
The Grid view has the set name, model, release date, set rating, and number of views. You can set your desired view by clicking, or in your Account Options (gear at the top of the screen)
To add a photo set to your Favorites, open the gallery. Next to the cover you should see the word Favorite right above the Download feature. Clicking that will add the photo set to your Favorites.
On that same page, right above the Gallery Info, Activity, and Ranking, you should see the name of the model and the artist. Click the model name. You should then see an option to Follow her.
When you want to find the photo sets that you've added to Favorites and the Models/Artists that you Follow, look to the upper right hand corner of the screen. Next to the human icon, there is a down arrow. Click it, and you should see the word Favorites. That opens a new page. On it, you can see all of your Favorites and Follows by clicking the appropriate header tab.
If you need help with any of this, or if you would just like to discuss the site with me, please reach out. It would be my pleasure to speak with you. :)
I am sorry that you had problems getting signed up for an offer, and that you subsequently ran into issues with the single sign on process.
I took a look at our ticketing system, and this seems to be a resolved issue. If not, please let me know about it right away, and I'll jump in and be sure that things are lined out.
What a lovely review! Thank you for taking the time to write it.
I am so glad that you are enjoying your time with us. I did want to share that we are working on improving our navigation/ability to find content. As you clearly understand, it is a huge task to catalog due to the sheer volume. But it is a work in progress. :)
We very much appreciate the feedback. We love it when it is positive like this, but we also want to hear about what we don't get right. If you ever need anything our Customer Care team gets rave reviews, but I am always glad to assist as well.
I am glad to hear that our Customer Care team got you lined out! And thank you so much for the wonderful feedback about them.
As LadyLover correctly surmised, we are moving to a single sign on process. We are also doing some cleanup on the database. While it will be great when it is complete, there will unfortunately be some bumps along the way. I am so sorry that you got tripped up on one of them!
If anyone ever has any issues that our team doesn't get taken care of, just reach out. I will be glad to help.
@ lk2fireone - What a wonderful comment to find in my inbox! Thank you so much!! As an fyi, we are moving to a single sign on process. It hasn't been rolled out to all users yet.
@ skippy, I am so sorry to hear that you have been having problems with SSO. If you still are, please contact me. I will do my best to get it sorted out for you.
I wanted to say thank you for such a comprehensive review, and I am very happy to hear that we've earned such high marks from you.
I did want to mention that I know that our search is lacking, and we are in the midst of a project that will make it something that I think that you will really enjoy.
I know that doesn't help today, but we are working on it. :)
Thank you for choosing to spend your time with us!
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